Hey levlaneadvertising,

Could you try updating the theme to the latest version (4.8.9) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

Hi,

Thanks for that. The FTP login details are working, but we would like to have access to WordPress as well, so that we can check that your site is working as it should after the update. I see a username in your first post, but no password. Please include that in private as well.

Best regards,
Rikard

Hi Stefan,

Thanks for that.

1. I see the error messages on my end too, but it seems to only happen sometimes. Reloading the page seems to load the backend normally on my end for example. Does it make any difference if you deactivate all plugins, or activate the parent theme? You could also try to downgrade PHP to 7.4. If you have server error logs, then please share them with us.

2. That is likely due to that you are overriding header.php in your child theme, could you try to replace that file with the same file from the parent theme please? After that, you can add your customisation back in.

3. I think this is related to question 1, let’s try to experiment with the suggestion I wrote there first.

Best regards,
Rikard

Hi Nat,

Updating anything on your site should always be taken seriously, that’s why we recommend that you always update on a staging/development site first. If you don’t run into any problem there, then you should be able to update your live site safely.

I’m not sure what problems you have run into, but I would recommend that you update to the latest version of the theme, so see if that fixes the problems: https://kriesi.at/documentation/enfold/install-enfold-theme/#theme-update/

Best regards,
Rikard

Hi Diana,

Please try to add the number in this format instead:

tel:+3612345678

Best regards,
Rikard

Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:

@media only screen and (max-width: 767px) {
.logo img {
    margin-top: 5px !important;
    padding: 0;
}
}

Best regards,
Rikard

Hi Darren,

Thanks for that. I checked the FTP details, but they don’t work unfortunately, please see private. Could you check your hosting account or support to see if you can get working details there please?

Best regards,
Rikard

Hi,

Thanks for that. I see that the server is responding with 403 forbidden error message, I’m not sure why that is though. Could you try reaching out to your hosting provider to see if they know why that is please?

Best regards,
Rikard

Hi Lorenzo,

Please refer to the documentation here: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

Thanks for that. I can login to your site, but I can’t see much on the backend since the account doesn’t have admin rights. Could you upgrade the user you sent us to have admin rights please?

Best regards,
Rikard

Hey Martin,

Sorry for the problem, I’ve set a password for you manually. Please see private.

Best regards,
Rikard

Hi Darren,

Thanks for the login details. I can’t add the fix to your site since Appearance->Theme Editor is disabled on your installation. Could you include FTP login details in private as well please?

Best regards,
Rikard

Hi freepixelweb,

Great, I’m glad that you got it working. This is WordPress problem, and will be fixed in 5.9.1.

Best regards,
Rikard

Hi,

Great, I’m glad that we could help you out, and thanks for the kind feedback.

You can ask your questions in German, but none of the moderators are native German speakers, so we would have to translate your messages. If you can, then please continue to communicate in English.

Best regards,
Rikard

Hey Holger,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out how and where we can reproduce the problem you are having.

Best regards,
Rikard