Page 513 – Support | Kriesi.at – Premium WordPress Themes

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February 23, 2022 at 1:22 pm in reply to: Enfold 4.9 spoils layout #1341993

Rikard
Keymaster

Hey Gian Maria,

Are you overriding footer.php or header.php in a child theme? If so, then try to update those files with the content of the corresponding files from the parent theme.

We’re being blocked from logging into your site:

ERROR: Access from your IP address has been blocked for security reasons. Please contact the administrator.

If you want to check that updates are applying correctly on your site, then try doing them on a staging site first.

Best regards,
Rikard

February 23, 2022 at 1:18 pm in reply to: Problems with additional CSS via Theme options and Translations #1341992

Rikard
Keymaster

Hi,

Your CSS seems to be correct, but it’s not applying in the English language. I see that your CSS is cached/minified, did you try to clear and/or disable that temporarily? If you need further help, then please include admin WordPress login details in private.

Best regards,
Rikard

February 23, 2022 at 1:01 pm in reply to: Page content with symbolraster #1341987
Rikard
Keymaster
Hey dondela,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.avia-icongrid-tooltip li article {
    padding: 0 !important;
}
}
```
Best regards,
Rikard
February 23, 2022 at 12:56 pm in reply to: Not able to update the theme and not able to edit pages on my website #1341984

Rikard
Keymaster

Hi Nicole,

If you are only using one license, then you don’t need the second one. Please ask for a refund with Envato. If you only want to renew your support period, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard

February 23, 2022 at 12:54 pm in reply to: Single post WITHOUT small thumbnail (featured image) possible? #1341983

Rikard
Keymaster

Hi Marcel,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 23, 2022 at 11:57 am in reply to: Text block not editable #1341976

Rikard
Keymaster

Hi Armin,

Sorry for the problem. I’ve added a fix for you, and it’s working as it should now. Please review your site.

Best regards,
Rikard

February 23, 2022 at 11:36 am in reply to: Footer widgets messed up after upgrade #1341971

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 23, 2022 at 11:35 am in reply to: Font-weight not catching #1341970

Rikard
Keymaster

Hi,

Thanks for that. I uploaded the 700 font for you, and that seems to have worked. Please review your site.

If you need more font weights, then you can download them from Google Fonts, then upload them under Import/Export in the theme options.

Best regards,
Rikard

February 22, 2022 at 8:08 pm in reply to: Widgets Footer #1341857

Rikard
Keymaster

Hi,

The login details you posted are not working. Please check and verify.

Best regards,
Rikard

February 22, 2022 at 7:46 pm in reply to: Widgets Footer #1341852

Rikard
Keymaster

Hey djsmbd,

If you are overriding footer.php or header.php in a child theme, then please try to update them with the corresponding version from the parent theme. If that doesn’t work, then please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 22, 2022 at 7:41 pm in reply to: Fullwidth Easy Slider problem after update 4.8.9.1 #1341851

Rikard
Keymaster

Hi,

Thanks for that, the FTP login details are still not working though. Are you blocking IP ranges via FTP as well maybe?

You can find my IP in private, but please note that it’s dynamic and might change before we have a chance to check your site.

Best regards,
Rikard

February 22, 2022 at 7:36 pm in reply to: Footer Widgets Now Loadng #1341847

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 22, 2022 at 7:35 pm in reply to: Enfold Gallery Duplicated #1341846

Rikard
Keymaster

Hi,

Thanks for that. I checked your site in Chrome and Safari, but I can’t see the gallery duplicating in either browser. Please try clearing your browser cache and restart it, or try loading it in a private browser window.

Best regards,
Rikard

February 22, 2022 at 7:30 pm in reply to: Gravity Forms not capturing utms in the url #1341842

Rikard
Keymaster

Hey CPM_usa,

We can’t support third party plugins unfortunately, please try reaching out to their support.

Best regards,
Rikard

February 22, 2022 at 7:26 pm in reply to: Enfole eCommerce #1341837

Rikard
Keymaster

Hey Robin,

I’m not sure exactly what eCommerce is, do you mean WooCommerce maybe? If you need account creation and login functionality, then you might have to use an additional plugin to extend WooCommerce functionality.

Best regards,
Rikard

February 22, 2022 at 7:21 pm in reply to: cURL error 28: Connection timed out after 10000 milliseconds #1341834

Rikard
Keymaster

Hey Justin,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 22, 2022 at 7:21 pm in reply to: Font-weight not catching #1341833

Rikard
Keymaster

Hey sacoult,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 22, 2022 at 5:16 pm in reply to: Privacy and Cookies: "Click to enable / disable" language options #1341811

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 22, 2022 at 5:09 pm in reply to: Blurry logo #1341808

Rikard
Keymaster

Hi,

Thanks for the update. I still can’t see your logo being blurry on my end, could you post a screenshot highlighting the problem please?

Best regards,
Rikard

February 22, 2022 at 5:06 pm in reply to: Adding icon to menu item with button style bordered #1341807

Rikard
Keymaster

Hi,

Great, I’m glad that Yigit could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 22, 2022 at 5:03 pm in reply to: Problems with Mobile #1341806

Rikard
Keymaster

Hi Urs,

Are you looking to remove the indentation on mobile? Otherwise it’s difficult to display different reply levels like that on limited screen widths.

Best regards,
Rikard

February 22, 2022 at 4:58 pm in reply to: Problems with additional CSS via Theme options and Translations #1341805

Rikard
Keymaster

Hey ibi_systems,

That is actually the way it’s supposed to work. It means that you can have different CSS for the different languages.

Best regards,
Rikard

February 22, 2022 at 4:54 pm in reply to: Edit in Advanced Layout Builder loads a blank page #1341802

Rikard
Keymaster

Hi,

Thanks for the update, it sounds like there is a local problem with your Firefox browser then. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

February 22, 2022 at 4:02 pm in reply to: Sticky header issue after last update #1341801

Rikard
Keymaster

Hi,

Thanks for the update. The header behaves as it should when the parent theme is active, so the problem is coming from your child. I had a look in your child but I couldn’t see anything obviously wrong in there. Could you try to remove all your customisations, then add them back one by one, to see what is causing the problem please?

Best regards,
Rikard

February 22, 2022 at 3:53 pm in reply to: Hotfix for the Missing Logo issue on Enfold 4.8.6.4 #1341800

Rikard
Keymaster

Hi Susanne,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

February 22, 2022 at 3:51 pm in reply to: /wp-content/uploads/avia_fonts/flaticon/flaticon.woff2 #1341799

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 22, 2022 at 3:49 pm in reply to: Product page is not working on mobile #1341798
Rikard
Keymaster
Hi Katrine,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.responsive #top .cart_dropdown {
    z-index: 1;
}
.responsive #top .logo {
    width: 45%;
}
}
```
Best regards,
Rikard
February 22, 2022 at 3:43 pm in reply to: Burger menu position #1341797

Rikard
Keymaster

Hey alliansohog,

Thanks for the screenshot. So you are looking to have a transparent header on mobile? If so, then please refer to this: https://kriesi.at/documentation/enfold/header/#transparent-header-on-mobile

Best regards,
Rikard

February 22, 2022 at 10:07 am in reply to: enfold #1341770

Rikard
Keymaster

Hey Kellee,

If you don’t own a license, then you can purchase one here: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

Best regards,
Rikard

February 22, 2022 at 10:03 am in reply to: Menu links, image caption text color on iphone #1341766

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 15,361 through 15,390 (of 93,423 total)

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