Page 468 – Support | Kriesi.at – Premium WordPress Themes

Forum Replies Created

Viewing 30 posts - 14,011 through 14,040 (of 93,569 total)

← 1 2 3 … 467 468 469 … 3,117 3,118 3,119 →

Author

Posts
May 11, 2022 at 11:43 am in reply to: Support contract renewal #1351351

Rikard
Keymaster

Hey Paolo,

Thanks for the login details. Could you try updating the theme to the latest version (4.9.2.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

May 11, 2022 at 11:39 am in reply to: Google maps api #1351350

Rikard
Keymaster

Hi Matt,

I’ve never heard of any of our customers having to pay, but billing details is a requirement from Google. As far as I can see here, the embedded option is unlimited, and thus free: https://mapsplatform.google.com/pricing/

Best regards,
Rikard

May 11, 2022 at 11:35 am in reply to: Ansichts Problem #1351349

Rikard
Keymaster

Hey tsvweinsberg,

Thanks for the screenshots. I’m not sure I understand your intentions though, maybe due to poor translation from Google Translate. Could you please post a link to where we can see the elements in question, and try to explain what you would like to achieve a bit further please?

Best regards,
Rikard

May 11, 2022 at 11:32 am in reply to: Expired Enfold licence #1351345

Rikard
Keymaster

Hi Nicholas,

I checked your account, and it says you have valid support until 2022-06-22, could you try logging in again please? You might have to use a different browser.

The theme licenses are valid for life, but support licenses expire. If you need to extend support at some point, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard

May 11, 2022 at 10:38 am in reply to: Featured video below description #1351336

Rikard
Keymaster

Hi,

You can’t combine the default editor with the Enfold layout builder unfortunately, but you can design your own product pages using the Layout Builder though. You might be able to use a hook as well: https://www.businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/

Best regards,
Rikard

May 11, 2022 at 10:31 am in reply to: Preview page not working #1351335

Rikard
Keymaster

Hi,

You won’t break anything if you switch the editor in the theme options, the Enfold Layout Builder will remain the same.

Best regards,
Rikard

May 11, 2022 at 10:29 am in reply to: Page Editor Spinning Wheel #1351334

Rikard
Keymaster

Hi,

Thanks for the update. Does it make any difference if you deactivate all plugins? If not, then please share FTP login details with us as well, so that we can try to upload a fresh copy of the theme for you.

Best regards,
Rikard

May 11, 2022 at 10:26 am in reply to: Why Don't I See Text Edit Buttons? #1351331

Rikard
Keymaster

Hi,

Great, I’m glad that you found the culprit. We can’t debug problems with third party plugins unfortunately, maybe you could try reaching out to the plugin developers for further help?

Best regards,
Rikard

May 11, 2022 at 10:25 am in reply to: Accordion Toggle Content Color #1351330
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
.toggle_wrap .toggle_content {
    color: #000;
    background-color: #fff;
}
```
Best regards,
Rikard
May 11, 2022 at 10:22 am in reply to: Grid background image #1351329

Rikard
Keymaster

Hi Tiffany,

Thanks for the screenshots. Could you post a link to where we can see the actual elements as well please?

Best regards,
Rikard

May 11, 2022 at 10:21 am in reply to: Extra White Space Under Full Width Easy Slider On Mobile #1351328

Rikard
Keymaster

Hi,

Thanks for the update. Could you share FTP login details with us as well please?

Best regards,
Rikard

May 10, 2022 at 7:49 pm in reply to: Accordion Toggle Content Color #1351271

Rikard
Keymaster

Hey Tiffany,

Thanks for the screenshot. Could you post a link to where we can see the actual elements as well please?

Best regards,
Rikard

May 10, 2022 at 7:48 pm in reply to: Color Background Not Showing Up On Elements #1351270
Rikard
Keymaster
Hi,

Thanks for that. I turned off the page specific CSS creation on your site, and that seems to have helped. Please review your site, and let us know if this should happen again.
```
/**
 * Filter to skip css file generation.
 * You can add logic to skip for certain pages/posts only.
 * 
 * @since 4.8.6.1
 * @param boolean $create
 * @return boolean					true | false or anything else to skip generation of css file
 */
function custom_avf_post_css_create_file( $create )
{
	return false;
}

add_filter( 'avf_post_css_create_file', 'custom_avf_post_css_create_file', 10, 1 );
```
Best regards,
Rikard
May 10, 2022 at 7:42 pm in reply to: Caption Title – unable to multi line text in full screen slider(continuous text) #1351267

Rikard
Keymaster

Hey spyway,

Did you try using the br tag? https://www.w3schools.com/TAGS/tag_br.asp

Best regards,
Rikard

May 10, 2022 at 6:34 pm in reply to: Why Don't I See Text Edit Buttons? #1351246

Rikard
Keymaster

Hey Ryan,

I see the problem on your site, but I can’t reproduce it on a test installation. Does it make any difference if you deactivate all plugins?

Best regards,
Rikard

May 10, 2022 at 6:30 pm in reply to: Endfold-child theme Frontpage Settings not changing and a critical error #1351242

Rikard
Keymaster

Hi Tamara,

Thanks for the update. The security plugin on your site might be blocking the update to come through, could you please try to install and configure this plugin? https://envato.com/market-plugin/

Best regards,
Rikard

May 10, 2022 at 6:28 pm in reply to: Demo Template won't import #1351239

Rikard
Keymaster

Hi Olivier,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

May 10, 2022 at 6:27 pm in reply to: Preview page not working #1351235

Rikard
Keymaster

Hi,

Thanks for the update. I’m not sure exactly what is going wrong unfortunately, but since it’s only happening on one post, then it’s likely related to the content on that particular post. It’s hard to find out exactly what content is responsible though. Does it make any difference if you switch to the Classic Editor on the main page of the theme options?

Best regards,
Rikard

May 10, 2022 at 6:24 pm in reply to: Can't Import font files #1351234

Rikard
Keymaster

Hi Gerry,

Could you try downgrading the PHP version to see if that changes anything? Something between your current version, and 7.4 for example. If you get the same error after that, then please post admin WordPress login details in private. If you have server error logs, then please share them with us as well.

Best regards,
Rikard

May 10, 2022 at 6:21 pm in reply to: Pictures on home page not loading #1351232

Rikard
Keymaster

Hi,

Thanks for the update. Could you please link to a page where we can see the actual problem then?

Best regards,
Rikard

May 10, 2022 at 6:19 pm in reply to: Featured video below description #1351230

Rikard
Keymaster

Hey donillo,

I’m not aware of any such plugins unfortunately. Maybe you could try searching for one? https://wordpress.org/plugins/

Best regards,
Rikard

May 10, 2022 at 6:11 pm in reply to: Theme General Styling CSS #1351226

Rikard
Keymaster

Hi,

Thanks for the update, we’ll keep this thread open for you.

Best regards,
Rikard

May 10, 2022 at 6:01 pm in reply to: Media player for youtube videos not working #1351219

Rikard
Keymaster

Hey Chrilles,

Thanks for the login token. The problem seems to be a conflict with the SG Optimiser plugin. Could you try turning off file compression under Enfold->Performance, to see if that helps?

Best regards,
Rikard

May 10, 2022 at 5:58 pm in reply to: Page Editor Spinning Wheel #1351216

Rikard
Keymaster

Hey greigmckean83,

Thanks for the login details. Could you try updating the theme to the latest version (4.9.2.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

May 10, 2022 at 5:56 pm in reply to: Google maps api #1351213

Rikard
Keymaster

Hi Matt,

I’m seeing this error message on your contact page: https://console.cloud.google.com/projectselector2/billing/enable?pli=1. Could you try adding billing details to the Google account which was used to create the key please?

Best regards,
Rikard

May 10, 2022 at 5:54 pm in reply to: Transparancy in top not working on subpages #1351212

Rikard
Keymaster

Hi Michael,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 10, 2022 at 4:27 pm in reply to: Lost user and password for Endfold theme #1351194

Rikard
Keymaster

Hi,

Your site should remain the same after you update with the new license, but please make sure to keep proper backups of your site before updating.

Best regards,
Rikard

May 10, 2022 at 4:20 pm in reply to: How to update theme, as it was bought in autumn 2015? #1351191

Rikard
Keymaster

Hi Ferdinand,

Are you sure that you are logging into Themeforest with the same account which was used to purchase the license? If it is the correct account, then you would have to reach out to Themeforest support for further help with that, as we don’t manage any purchase details ourselves.

Once you have access to the theme files, then the update to 4.9.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

May 10, 2022 at 4:13 pm in reply to: Blog Sidebar Problem #1351188

Rikard
Keymaster

Hey Sabrina,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 10, 2022 at 4:12 pm in reply to: Text links not working on Full Screen Sliders #1351186

Rikard
Keymaster

Hi,

Thanks for the update, and sorry for the problem. This problem should be fixed in the next release of the theme.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 14,011 through 14,040 (of 93,569 total)

← 1 2 3 … 467 468 469 … 3,117 3,118 3,119 →