Page 409 – Support | Kriesi.at – Premium WordPress Themes

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August 3, 2022 at 8:27 pm in reply to: refund request #1360540

Rikard
Keymaster

Hi,

Thanks for the clarification. It’s only possible to use one theme at a time in WordPress unfortunately, and the Divi layout builder is not available as a standalone plugin as far as I know? If you want to use Enfold, then I would highly recommend that you use the built in Layout Builder instead.

If Enfold is not what you are looking for, then please file a refund request at Envato/Themeforest.

Best regards,
Rikard

August 3, 2022 at 8:24 pm in reply to: Enfold theme conflict with LiveAgent support JavaScript #1360539

Rikard
Keymaster

Hey Raghava,

I checked your site, but I’m not sure if I can see the actual problem. Please try describing it a bit further, or post screenshots highlighting. Please note that our theme cannot be compatible with all third party plugins, and that our support is limited in debugging problems caused by unsupported plugins.

Best regards,
Rikard

August 3, 2022 at 8:21 pm in reply to: Fatal error after theme update – allowed memory size….. #1360538

Rikard
Keymaster

Hi,

Thanks for the update. Did you try to temporarily deactivate all plugins? If not, then please try that out. If you should need any further help, then we would need access to the backend of your site. Note that there are warnings which are not theme related on the WordPress login page of your site as well.

Best regards,
Rikard

August 3, 2022 at 8:17 pm in reply to: Page title missing on pages #1360537

Rikard
Keymaster

Hi Peter,

Maybe @guenni007 solution would be something that you could use? If not, then you can always place the page title manually into your layout using a Special Heading element for example.

Best regards,
Rikard

August 3, 2022 at 8:13 pm in reply to: Mobile view of fullwidth easy slider #1360536

Rikard
Keymaster

Hi,

You can upload them to a service like Google Drive, Dropbox, Imgur, Snipboard or similar, then link to them here.

Best regards,
Rikard

August 3, 2022 at 6:23 pm in reply to: refund request #1360522

Rikard
Keymaster

Hey letizia,

Thanks for reaching out to us. Why don’t you simply upgrade WooCommerce on its own? I don’t think that should be theme dependent.

I’m not sure I understand your question about using the theme as an extension of WooCommerce, could you try to explain that a bit further please?

Best regards,
Rikard

August 3, 2022 at 6:20 pm in reply to: Google Analytics 4 and cookie law!? #1360520
Rikard
Keymaster
Hi Tilman,

I’m not sure if that is possible to be honest with you, but you can try to add both scripts in full to the Google Analytics box. If it doesn’t work, then you can always add them using a function in functions.php:
```
function oestersund_add_tracking_code(){
?>
  YOUR SCRIPT GOES HERE
<?php
}
add_action('wp_head', 'oestersund_add_tracking_code');
```
Best regards,
Rikard
August 3, 2022 at 6:13 pm in reply to: Menu Item Border on Click #1360519
Rikard
Keymaster
Hi,

Thanks for the update. Please try the following in Quick CSS under Enfold->General Styling:
```
nav.main_menu li a:focus {
    outline: none;
}
```
Best regards,
Rikard
August 3, 2022 at 6:10 pm in reply to: Problem with PHP 8.0 #1360517

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 3, 2022 at 6:09 pm in reply to: Mobile view of fullwidth easy slider #1360516

Rikard
Keymaster

Hi Erin,

I’m not sure if I understand the problem, could you share screenshots highlighting it please?

Best regards,
Rikard

August 3, 2022 at 6:06 pm in reply to: Upgrade from Enfold 3.8 #1360515

Rikard
Keymaster

Hi,

Great, I’m glad to hear that everything is working as it should now. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

August 3, 2022 at 6:00 pm in reply to: Menu font color & Background #1360512

Rikard
Keymaster

Hi,

So you can’t select a PHP version higher than 7.0? If so, then I would consider changing your hosting provider, since that version is not supported by WordPress or Enfold.

If the automatic update is not working, and you can’t use the plugin, then you can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

Make sure that you have backups of the site before starting updating.

Best regards,
Rikard

August 3, 2022 at 5:56 pm in reply to: Input text fields wrong color on mobile #1360511

Rikard
Keymaster

Hi,

Thanks for the update. Which device and browser are you using? If you could share a screenshot of what you are seeing on your end, then that would be helpful as well.

Best regards,
Rikard

August 3, 2022 at 1:56 pm in reply to: Page title missing on pages #1360494

Rikard
Keymaster

Hi Peter,

Did you check your settings in the Layout menu on each page? Look for the Title Bar Settings option.

Best regards,
Rikard

August 3, 2022 at 1:53 pm in reply to: Media elements (all sliders, images and videos in sliders) not working. #1360493

Rikard
Keymaster

Hi,

Great, I’m glad to hear that it’s working again. I’m not sure exactly why special characters like = characters are creating jQuery errors unfortunately, but they do for some reason. Are you ok with only using “regular” links in your menu?

Best regards,
Rikard

August 3, 2022 at 1:51 pm in reply to: Problem with PHP 8.0 #1360491

Rikard
Keymaster

Hi,

Great, I’m glad that Nikko could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

August 3, 2022 at 1:49 pm in reply to: white crossbar on social media #1360489

Rikard
Keymaster

Hi,

Great, I’m glad that we could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 3, 2022 at 1:48 pm in reply to: Invisible Hotspots #1360488

Rikard
Keymaster

Hi,

Great, I’m glad that Nikko could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

August 3, 2022 at 1:46 pm in reply to: wocoomerce thousand seperator not showing in Webkit #1360487

Rikard
Keymaster

Hi,

Thanks for that. I can see the problem on your site, but I can’t reproduce it on a test site: https://wpexpert.se/enfold/product/test-product/, and the behaviour is exactly the same when using a default WordPress theme. Did you make sure to add the appropriate settings on the page in private?

Best regards,
Rikard

August 3, 2022 at 11:58 am in reply to: white crossbar on social media #1360469
Rikard
Keymaster
Hey Sabine,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.av-share-box h5.av-no-toc {
  display: none; 
}
}
```
Best regards,
Rikard
August 3, 2022 at 11:54 am in reply to: Slideshow height in mobile portrait format #1360468

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution, and thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

August 3, 2022 at 11:52 am in reply to: wocoomerce thousand seperator not showing in Webkit #1360467

Rikard
Keymaster

Hi,

Here’s what I see in Chrome, Firefox, Opera and Safari: https://snipboard.io/yZ8Pxe.jpg. The dot is not missing in any browser. How can we reproduce the problem you are seeing on your end?

Best regards,
Rikard

August 3, 2022 at 11:36 am in reply to: Sort and Filter Plugin #1360465

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

August 3, 2022 at 11:35 am in reply to: Burger menu + menu items #1360463

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 3, 2022 at 11:33 am in reply to: Responsive Documentation #1360462

Rikard
Keymaster

Hi,

No it doesn’t have that. Please let us know what you would like to adjust, so that we can try to help you out.

Best regards,
Rikard

August 3, 2022 at 11:31 am in reply to: Fatal error after theme update – allowed memory size….. #1360461

Rikard
Keymaster

Hi,

Thanks for the update. I tried logging into your site, but I’m seeing a 403 forbidden error after sending the login details. Are you blocking some IP ranges maybe? Also, which version of PHP are you running?

Best regards,
Rikard

August 3, 2022 at 11:28 am in reply to: Safari: LayerSlider video – fullscreen issue #1360460

Rikard
Keymaster

Hi,

Sorry for the late reply. I’m seeing the problem on my end as well, but I haven’t been able to find a solution unfortunately. I’ve asked the rest of the moderators for help though, let’s hope they can find a solution.

Please reply once you have read this reply, so that your thread gets added back to our support queue.

Best regards,
Rikard

August 2, 2022 at 9:39 pm in reply to: Fatal error after theme update – allowed memory size….. #1360368

Rikard
Keymaster

Hey todtbern,

Could you try to increase the PHP memory on your installation to see if that helps? https://kinsta.com/knowledgebase/php-memory-limit/

Best regards,
Rikard

August 2, 2022 at 9:25 pm in reply to: Log In/Create Account #1360364

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 2, 2022 at 9:25 pm in reply to: [Enfold 5.1.1] Builder goes behind right sidebar #1360362

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 12,241 through 12,270 (of 93,423 total)

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