Hi Randy,

Thanks for the update. We can’t give out individual discounts unfortunately.

Best regards,
Rikard

Hey Randy,

Do you have access to the account which was used to purchase your theme license? If you don’t, and if you can’t get access to it, then I would recommend that you purchase your own license. Otherwise you will have this problem every time you need to update the theme, or access the theme files.

Best regards,
Rikard

Hi,

You have set the width to 130%:

.avia-fullwidth-slider .slideshow_align_caption {
    background: rgba(255, 255, 255, 0.6);
    width: 130%;
    float: right;
    padding: 20px;
}

You can include that CSS in the mobile media query, and set the width to 100% or less.

Best regards,
Rikard

Hi Maria,

We update the theme frequently, and I suggest that you try to update it a few times a year at least. If you don’t, unexpected things can happen in terms of compatibility with WordPress for example. You will also miss out on new features. Updates can be set up to appear in the backend of the theme, if you register your license: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

Thanks for the clarification. I see that you have added some negative values:

.avia-fullwidth-slider .slideshow_align_caption {
    position: absolute;
    bottom: 60px;
    left: -115px;
}

If you want it to only apply to screens larger than phones, then please wrap it in a media query:

@media only screen and (min-width: 768px) {
.avia-fullwidth-slider .slideshow_align_caption {
    position: absolute;
    bottom: 60px;
    left: -115px;
}
}

You can put mobile specific CSS in another media query:

@media only screen and (max-width: 767px) {
Mobile styles go here
}

Best regards,
Rikard

Hi,

Thanks for the clarification. The theme doesn’t have functionality to remove or add content to search engine result pages, but I guess you can request the search engine to crawl your sites again? Note that they can be very slow in updating their content.

Best regards,
Rikard

Hey Maria,

The theme license is valid for life, and all updates are free forever. What’s does expire or stop is your support license, meaning the access to our support forum. You can renew that whenever you feel the need to: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support. Having a valid support license does not affect your theme license in any way, and it’s optional.

Best regards,
Rikard

Hey LesleyJean,

Are you running the SiteGround optimiser plugin? If so, then please try to deactivate file compression under Enfold->Performance, to see if that makes any difference. If you should need any further help, then please post admin WordPress login details in private.

Best regards,
Rikard

Hey Andrew,

I can see the favicon on all three sites. Are you saying that they are missing from the sites, or from search engine result pages?

Best regards,
Rikard

Hi,

Could you try updating the theme to the latest version (5.1.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If the updates are not coming through in the theme options, then please try to install and configure this plugin: https://envato.com/market-plugin/

Best regards,
Rikard

Hi,

Thanks for the update. I’m not aware of any solutions like that unfortunately. Having an image better adapted to the mobile format is also an easier solution, which won’t require you to handle custom CSS for each section you want to adjust on mobile.

Best regards,
Rikard

Hi,

1. Yes, we’ve tested the theme using PHP 8.1.
2. The version you are currently running is very old, we can’t say for sure if something will break or not. I would recommend that you update on a staging site first.

Best regards,
Rikard

Hi Troy,

You are already registered on the support forum. Please try logging in with your email and the password in private.

Best regards,
Rikard

Hey Stefan,

The version you are running is not compatible with either newer versions of WordPress, or PHP versions. Please update to the latest version (5.1.1) first of all. The update to 5.1.1 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hey codelation,

I can’t reproduce the problem you are describing: https://wpexpert.se/enfold/accordion-test/. If you should need any further help, then we would need to see the actual problem on your site.

Best regards,
Rikard