Page 397 – Support | Kriesi.at – Premium WordPress Themes

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August 22, 2022 at 4:34 pm in reply to: Why are there so many different "latest versions"? #1362421

Rikard
Keymaster

Hey solf,

Did you register your theme licenses? https://kriesi.at/documentation/enfold/theme-registration/. If the updates still won’t come through after that, then please try to install and configure this plugin: https://envato.com/market-plugin/

Best regards,
Rikard

August 22, 2022 at 4:31 pm in reply to: Theme updateerror and avia error redirect 404 #1362420

Rikard
Keymaster

Hi,

Thanks for the screenshots. Please try to replace footer.php and header.php in your child with the parent theme files, then add your customisations back in after that. If you need help with that, then please share FTP login details in private as well, and verify that you have backups of your site.

Best regards,
Rikard

August 21, 2022 at 3:20 pm in reply to: Unable to change separator/whitespace size to thiner #1362346

Rikard
Keymaster

Hey Sovietovic,

I’m not sure I fully understand what you are looking to adjust, could you post a screenshot highlighting your intentions please?

Best regards,
Rikard

August 21, 2022 at 3:17 pm in reply to: Theme updateerror and avia error redirect 404 #1362345

Rikard
Keymaster

Hi,

Thanks for the update. If your site breaks when updating it, then we would have to see the actual error in order to help you out. Could you copy the site to a staging site, and update there first maybe?

Best regards,
Rikard

August 21, 2022 at 9:55 am in reply to: Re-design of website #1362329

Rikard
Keymaster

Hey Pradeep,

We are not web designers, we only develop and maintain a WordPress theme which you can use to create your own website. You can purchase it here, should you be interested: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

Best regards,
Rikard

August 21, 2022 at 9:53 am in reply to: How to have a link open in a new window? #1362328

Rikard
Keymaster

Hey gb,

Are you adding it to your main menu? If so then you can set that under Appearance->Menus. If you can’t see the Link Target selection, then go to Screen Options in the top right hand corner and select to show it there.

Best regards,
Rikard

August 21, 2022 at 9:49 am in reply to: full width easy slider type big and black #1362327

Rikard
Keymaster

Hi,

I tried logging in with the details in private, and I got this message back:

ERROR: Too many failed login attempts. Please try again in 8268 hours.

Best regards,
Rikard

August 21, 2022 at 9:46 am in reply to: Accordion Tab Sort Filter break on select browsers #1362326
Rikard
Keymaster
Hi,

Thanks for that. Please try this in Quick CSS:
```
.av-accordion-tab-sort-filter .taglist a {
    display: inline-block;
}
```
Best regards,
Rikard
August 21, 2022 at 9:43 am in reply to: Button set in slider not linking to the url set #1362325

Rikard
Keymaster

Hey woogie07,

Where can we see and reproduce the problem you are having?

Best regards,
Rikard

August 21, 2022 at 9:39 am in reply to: Theme updateerror and avia error redirect 404 #1362324

Rikard
Keymaster

Hey covertsecurity,

Thanks for the login details. Where exactly are you seeing these problems? Did you try following the suggestions in the thread you linked to?

Best regards,
Rikard

August 20, 2022 at 4:51 pm in reply to: error message #1362286

Rikard
Keymaster

Hi,

Thanks for the update and clarification. I updated the page in private a few times, but I can’t see any problems on my end. Do you have sure way of reproducing what you are seeing on your end?

Best regards,
Rikard

August 20, 2022 at 10:54 am in reply to: Cookie buttons not showing #1362263

Rikard
Keymaster

Hi,

Thanks for the update. I deleted that button, and everything seems to be working as it should on my end. Maybe there’s a problem with your local browser? You could try using a different one to see if that helps.

Best regards,
Rikard

August 20, 2022 at 10:50 am in reply to: Reduce Number of Files Enfold #1362261

Rikard
Keymaster

Hi,

In most cases you would want to enable file merging, as it will generate fewer theme files. If you should need any further help with this, then please include admin WordPress and FTP login details in private.

Best regards,
Rikard

August 20, 2022 at 10:46 am in reply to: Avada Avia Layout Builder not loading. #1362260

Rikard
Keymaster

Hi,

No, it’s doesn’t seem to make much sense unfortunately. We’ll keep this thread open for you though.

Best regards,
Rikard

August 19, 2022 at 9:03 pm in reply to: Button Color #1362233

Rikard
Keymaster

Hi,

The site you linked to is not loading on my end, please check the URL and post again.

Best regards,
Rikard

August 19, 2022 at 8:50 pm in reply to: Avada Avia Layout Builder not loading. #1362225

Rikard
Keymaster

Hi,

Thanks for that. If your staging site works as it should, then the reply from WPEngine makes no sense. Do you know if there are any big differences between the two sites? Did you try any general debugging on the live site, such as deactivating all plugins or activating the parent theme?

Best regards,
Rikard

August 19, 2022 at 8:35 pm in reply to: MORE HEADER OPTIONS PLEASE #1362221

Rikard
Keymaster

Hi,

Thanks for the feedback, we’ll try to add this feature in the near future.

Best regards,
Rikard

August 19, 2022 at 8:34 pm in reply to: Avada Avia Layout Builder not loading. #1362220

Rikard
Keymaster

Hi,

Thanks for the update. So how does that explain the same error being there when Enfold is not active? This is very likely a local server or site problem, as we have had no other reports from other user having the same problem, and we can’t see it happening on any of our test installations.

I haven’t worked with WPEngine for a long while, but I remember it being easy to create staging/development sites using their hosting. Would you be able to add something like that which we could access? It would be great if it was a clean WordPress installation, without any plugins or themes.

Best regards,
Rikard

August 19, 2022 at 8:20 pm in reply to: Reduce Number of Files Enfold #1362218

Rikard
Keymaster

Hey kMistDesign,

Did you turn on the option to delete old CSS and JS files under Enfold->Performance?

Best regards,
Rikard

August 19, 2022 at 8:07 pm in reply to: Change caption box styling for full width slide show #1362215

Rikard
Keymaster

Hi,

Could you share the CSS you are using for mobile, and let us know exactly where you put it?

Best regards,
Rikard

August 19, 2022 at 8:06 pm in reply to: Cookie buttons not showing #1362214

Rikard
Keymaster

Hi,

What happens if you remove the html markup you added?

Best regards,
Rikard

August 19, 2022 at 8:04 pm in reply to: when do the updates stop? #1362213

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

August 19, 2022 at 8:03 pm in reply to: MORE HEADER OPTIONS PLEASE #1362212

Rikard
Keymaster

Hi,

We’re looking to implement a similar feature for the header as with the footer page feature in the future, I’m not sure when that will be available though.

Best regards,
Rikard

August 19, 2022 at 4:30 pm in reply to: Cookie buttons not showing #1362192

Rikard
Keymaster

Hi,

Thanks for the update. I tried deleting that buttons, but it’s still working on my end. Please see screenshot in private.

Best regards,
Rikard

August 19, 2022 at 4:25 pm in reply to: Issues after update Enfold 5.1.1 #1362189

Rikard
Keymaster

Hey enzowillemstad,

Please try to replace header.php in your child theme with the parent theme file, then add your customisations back in after that.

About the 180px margin; where can we see the actual problem on your site?

Best regards,
Rikard

August 19, 2022 at 4:21 pm in reply to: Masonry Gallery Backgruond #1362188

Rikard
Keymaster

Hi Peter,

Could you post a link to where we can see the actual element on your site please?

Best regards,
Rikard

August 19, 2022 at 4:16 pm in reply to: Margins in grid row #1362187

Rikard
Keymaster

Hey limedrop,

Did you check your settings in the Responsive tab in the element options? If you need further help, then please post a link to where we can see the actual problem.

Best regards,
Rikard

August 19, 2022 at 4:11 pm in reply to: when do the updates stop? #1362186

Rikard
Keymaster

Hi,

You can use the theme without a child theme, although we recommend that you install a child theme to begin with, even if you think that it’s not needed. Using the theme options works exactly the same when using a child compared to using the parent theme.

Best regards,
Rikard

August 19, 2022 at 4:09 pm in reply to: hide the menu under the logo #1362185
Rikard
Keymaster
Hi Franz,

Please try this in Quick CSS in order to hide the sub menu on mobile:
```
@media only screen and (max-width: 767px) {
.av-submenu-container {
  display: none; 
}
}
```
I’m not sure about your other question though. Are you looking to hide the burger menu on mobile too?

Best regards,
Rikard
August 19, 2022 at 4:06 pm in reply to: change logo #1362183

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. I’ll close this thread for now then,
please open a new thread if you should have any further questions or problems.

Best regards,
Rikard
Author

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Viewing 30 posts - 11,881 through 11,910 (of 93,423 total)

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