Page 363 – Support | Kriesi.at – Premium WordPress Themes

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October 25, 2022 at 2:37 pm in reply to: Child theme crashes the website #1370172

Rikard
Keymaster

Hi,

Thanks. We can’t do much with what you posted earlier unfortunately, since there’s basicially no info in there.

Best regards,
Rikard

October 25, 2022 at 1:52 pm in reply to: Update features of Enfold in 2022 #1370168

Rikard
Keymaster

Hey OPTIMAL,

It’s difficult for us to predict the future, but we have no intentions of putting Enfold to rest any time soon.

I’m not sure why you would ask us if we would advise you to switch to a different layout builder, you would have to decide that yourself.

Predicting security issues before they happen is a bit difficult to do. If we knew about them before they happen, then we would fix them.

Best regards,
Rikard

October 25, 2022 at 1:35 pm in reply to: Special heading: subheading too tall when splitting on small screen #1370165

Rikard
Keymaster

Hey Angelo,

Did you try to set the line height for the tag in question under Enfold->Advanced Styling?

Best regards,
Rikard

October 25, 2022 at 1:30 pm in reply to: Can not insert spaces #1370163

Rikard
Keymaster

Hey Austrianweb,

Could you try to deactivate all plugins, to see if that changes anything? If not, then please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

October 25, 2022 at 1:29 pm in reply to: Child theme crashes the website #1370162

Rikard
Keymaster

Hi,

I deleted the old child and uploaded a fresh copy, but the problem happens after that as well. https://kriesi.at/documentation/enfold/child-theme/

What you posted in private doesn’t really say anything, do you have anything which is a bit more detailed?

Best regards,
Rikard

October 25, 2022 at 12:02 pm in reply to: Update from 4.5.3 to 4.7.3 #1370143

Rikard
Keymaster

Hey tgruetzner,

Why do you want to update to that specific version? The latest version of the theme is 5.2.1. If you haven’t registered your theme license, then please refer to this: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

October 25, 2022 at 12:00 pm in reply to: Footer Widgets lost after Upgrading from 4.7 #1370140

Rikard
Keymaster

Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

October 25, 2022 at 11:54 am in reply to: Lato Font is loaded by Avia Theme and not deleteable #1370137

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 25, 2022 at 11:53 am in reply to: Child theme crashes the website #1370136

Rikard
Keymaster

Hi,

Thanks for that. Your site seems to lock up entirely when the child theme is active, but I have no idea why unfortunately, since there is no code actually added to it. Did you try to download a clean child theme and use that instead? Also, do you have server error logs which you can share with us?

Best regards,
Rikard

October 25, 2022 at 9:01 am in reply to: Lato Font is loaded by Avia Theme and not deleteable #1370100

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 25, 2022 at 8:38 am in reply to: Burger Menu not visible, scrolls in header #1370095

Rikard
Keymaster

Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

October 25, 2022 at 8:34 am in reply to: Urgent Help Website Down Cant Post In Support #1370094

Rikard
Keymaster

Hi,

Thanks for the update. We would need FTP access in order to help you out further, please post the details in private.

There is nothing in the theme which would make it delete itself.

Best regards,
Rikard

October 25, 2022 at 8:29 am in reply to: License Certificate Enfold #1370092

Rikard
Keymaster

Hi,

Thanks for that. I see that you are missing some options there, since you are running an old version of the theme. Please try updating the theme to 5.2.1: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

October 25, 2022 at 8:27 am in reply to: Child theme crashes the website #1370091

Rikard
Keymaster

Hi,

Thanks for that. Your child theme looks empty though, I can’t see that you have added any code yourself? Are we allowed to activate it in order to see the actual problem?

Best regards,
Rikard

October 24, 2022 at 7:32 pm in reply to: Child theme crashes the website #1370046

Rikard
Keymaster

Hi,

Thanks for that. I can’t check the content of your child theme though, since Appearance->Theme editor is turned off on your installation. Please enable that, or share FTP login details with us as well.

Best regards,
Rikard

October 24, 2022 at 7:08 pm in reply to: Urgent Help Website Down Cant Post In Support #1370044

Rikard
Keymaster

Hey john,

You can simply download the theme from your Themeforest account, then upload it to WordPress under Appearance.

Best regards,
Rikard

October 24, 2022 at 7:06 pm in reply to: Enfold Will Not Update Past 4.1.2 #1370043

Rikard
Keymaster

Hi,

Please share FTP login details in private as well, if you want us to upload the theme for you.

Best regards,
Rikard

October 24, 2022 at 7:03 pm in reply to: Header is invisible and appears once users scrolls down #1370040

Rikard
Keymaster

Hi,

Please try to deactivate JavaScript file compression under Enfold->Performance. There is conflict between the SG Optimiser plugin, and that functionality in the theme.

Best regards,
Rikard

October 24, 2022 at 7:00 pm in reply to: Child theme crashes the website #1370038

Rikard
Keymaster

Hi,

Thanks for the update. So everything is working as it should now then? If you need further help, then please check the login details you posted, as they are not working.

Best regards,
Rikard

October 24, 2022 at 6:55 pm in reply to: Enfold is not compatible with PHP 7.4 and 8.0 #1370037

Rikard
Keymaster

Hi JannyPolak,

Great, I’m glad that you found the problem on your site :-)

Best regards,
Rikard

October 24, 2022 at 6:52 pm in reply to: License Certificate Enfold #1370036

Rikard
Keymaster

Hi,

Thanks for the update. Did you try to disable Google Maps under Enfold->Google Services?

Best regards,
Rikard

October 24, 2022 at 6:48 pm in reply to: Change the background color to the highlighter of the Headline Rotator text #1370035
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
.av-marked-text .av-rotator-text-single {
  background: red !important;
}
```
Best regards,
Rikard
October 24, 2022 at 6:35 pm in reply to: Footer / Socket doesn´t show #1370031

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 24, 2022 at 4:18 pm in reply to: Different Header Backgroud #1370012

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 24, 2022 at 4:09 pm in reply to: License Certificate Enfold #1370008

Rikard
Keymaster

Hi,

You could ask your question here if you like, but you can’t get access to the support forum without a purchase code unfortunately.

Best regards,
Rikard

October 24, 2022 at 4:07 pm in reply to: Footer / Socket doesn´t show #1370007

Rikard
Keymaster

Hi,

Great, I’m glad that you got things working. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 24, 2022 at 3:32 pm in reply to: Different Header Backgroud #1370005
Rikard
Keymaster
Hi,

Thanks for that. Try this CSS instead:
```
.html_entry_id_1304 #header_meta {
  background: #74BCB9 !important;
}
```
Best regards,
Rikard
October 24, 2022 at 3:30 pm in reply to: Grid row and color section's image not fixed #1370004

Rikard
Keymaster

Hi,

If you want negative bottom margin, then yes, it’s correct. If you want increase the space at the bottom, then use a positive value. https://www.w3schools.com/cssref/pr_margin.php

Best regards,
Rikard

October 24, 2022 at 3:28 pm in reply to: How to change color of hover-background in burger menu #1370002
Rikard
Keymaster
Hi,

Please try this CSS instead:
```
.html_av-overlay-side #top #wrap_all div .av-burger-overlay-scroll #av-burger-menu-ul a:hover {
  background-color: #bbc7b6!important;
  color: #fff;
}
```
Best regards,
Rikard
October 24, 2022 at 3:26 pm in reply to: Enfold caused critical error #1370001

Rikard
Keymaster

Hey mkochrogge,

Which PHP version are you running on the site? To gain access to the backend, you could try to rename the plugin folder, or the folder of the active theme.

Best regards,
Rikard
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Posts

Viewing 30 posts - 10,861 through 10,890 (of 93,420 total)

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