Page 359 – Support | Kriesi.at – Premium WordPress Themes

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November 1, 2022 at 8:15 pm in reply to: Change Text on Search results page #1370957

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

November 1, 2022 at 8:14 pm in reply to: Possible to change bullet character in bullet list? #1370956

Rikard
Keymaster

Hi,

Please refer to this: https://stackoverflow.com/questions/3200249/html-list-style-type-dash

Best regards,
Rikard

November 1, 2022 at 8:09 pm in reply to: Theme crashes with variation swatches plugin #1370954

Rikard
Keymaster

Hey Petros,

Our support is limited when it comes to debugging third party plugins unfortunately, and the theme cannot be compatible with all plugins. Did you try deactivating all other plugins except WooCommerce and the plugin in question? Did you try changing PHP versions? Did you remove all custom code, if there is any?

Best regards,
Rikard

November 1, 2022 at 8:04 pm in reply to: Advanced Editor Won't Load – Spinning Circle #1370953

Rikard
Keymaster

Hi,

Thanks for that. You are getting 406 errors on the admin-ajax.php WordPress file, I’m not sure why that is though. Could you try reaching out to your hosting provider for clarification as to why that error is thrown please? https://kinsta.com/blog/406-error/

Best regards,
Rikard

November 1, 2022 at 8:00 pm in reply to: black highligt of images, texts and elements #1370952

Rikard
Keymaster

Hi,

The first one is an empty section, and the second one is because you have added 150 pixels of top margin in the element options. The third one has a top margin of 130 pixels.

Best regards,
Rikard

November 1, 2022 at 7:54 pm in reply to: Alternative widget text box for mobile format #1370951

Rikard
Keymaster

Hi,

The password you posted is not working anymore.

Best regards,
Rikard

November 1, 2022 at 7:53 pm in reply to: Post title customization (smaller typo and post title in blue) #1370950
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
#top .fullsize .template-blog .post-title {
    font-size: 20px;
    color: #003185;
}
```
Best regards,
Rikard
November 1, 2022 at 7:11 pm in reply to: Image wrong in preview #1370947

Rikard
Keymaster

Hi Jutta,

Thanks for the update. I’ve created a copy of the problem page for you, please see private.

I see that you are not running the latest version of the theme. Please try to configure the Envato market plugin, then update via that.

Best regards,
Rikard

November 1, 2022 at 7:04 pm in reply to: WooCommerce/WooCommerce Bookings issues after updating, JavaScript error #1370946

Rikard
Keymaster

Hi,

Thanks for that. The froogaloop file is actually fetched externally, it’s not actually part of the theme. Please see private. The fontello file is not a part of the theme either. I see that your resources are cached/minified. Did you try to clear and disable all caching and minification?

Best regards,
Rikard

November 1, 2022 at 6:48 pm in reply to: Sidebar height Logo #1370945

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

November 1, 2022 at 6:46 pm in reply to: margins #1370944
Rikard
Keymaster
Hey satucker,

Please try the following in Quick CSS under Enfold->General Styling:
```
.home #av_section_3 .av-alb-blogposts {
    padding: 0 10px;
}
```
Best regards,
Rikard
November 1, 2022 at 6:44 pm in reply to: Gravity forms bug #1370943

Rikard
Keymaster

Hey MM-Admin,

Thanks for the login details. What exactly do we need to do in order to reproduce the problem you are seeing? Please note that our support for third party plugins is limited.

Best regards,
Rikard

November 1, 2022 at 5:17 pm in reply to: Slow site responsiveness and performance on load #1370927

Rikard
Keymaster

Hi Vincent,

Please try reaching out to Envato for a refund, as they handle all sales related matters.

Best regards,
Rikard

November 1, 2022 at 5:16 pm in reply to: How to change the px for when the Burger menu appears? #1370926
Rikard
Keymaster
Hi,

Thanks for that. Please try this in Quick CSS:
```
@media only screen and (max-width: 1198px) {
#header_main_alternate {
  display: none; 
}
.html_header_top #top .av_menu_left .main_menu {
    left: auto;
    right: 0;
}
}
```
Best regards,
Rikard
November 1, 2022 at 2:18 pm in reply to: Page not found – strange #1370913

Rikard
Keymaster

Hi,

Thanks for the update. That means it’s not a theme related problem then. We are here to help out with theme related problems, even though we try to help out with all types of matters. This redirect seems to be difficult to locate though, and we can’t spend longer periods of time on finding problems which are not related our product.

Best regards,
Rikard

November 1, 2022 at 2:15 pm in reply to: Possible to change bullet character in bullet list? #1370912

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution, and thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

November 1, 2022 at 2:14 pm in reply to: Can't Create New WooCommerce Product or Edit existing #1370910

Rikard
Keymaster

Hey Dominique,

Great, I’m glad that you found a solution to your problem, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 1, 2022 at 12:56 pm in reply to: Advanced Editor Won't Load – Spinning Circle #1370903

Rikard
Keymaster

Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

November 1, 2022 at 12:55 pm in reply to: Demo Import not working #1370902

Rikard
Keymaster

Hey P3T3R_0ne,

Thanks for the login details. It looks like the problem was a conflict with the SG Optimiser plugin. I deactivated JavaScript file compression under Enfold->Performance, and the demo is working as it should after that.

Best regards,
Rikard

November 1, 2022 at 12:49 pm in reply to: Bug: Icons Misson On Cart page #1370901

Rikard
Keymaster

Hi,

Great, I’m glad that we could help, and sorry for the problem.

Best regards,
Rikard

November 1, 2022 at 12:47 pm in reply to: Update to Enfold 5.2.1 breaks footer and other child elements #1370895
Rikard
Keymaster
Hi Cameron,

I think the easiest way would be to do this:

1. Rename footer.php and header.php to for example old_footer.php and old_header.php for example.

2. Upload footer.php and header.php to the child theme from the parent theme files.

3. Copy your customisations from the old files, into the new.

We can do it for you if you share WordPress and FTP login details with us in private.

Best regards,
Rikard
- This reply was modified 3 years, 3 months ago by Rikard.
November 1, 2022 at 12:40 pm in reply to: Alternative widget text box for mobile format #1370894
Rikard
Keymaster
Hey mvglaB,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
#text-13 p img {
  width: 25%;
}
}
```
Best regards,
Rikard
November 1, 2022 at 12:34 pm in reply to: Post title customization (smaller typo and post title in blue) #1370891

Rikard
Keymaster

Hey JM,

Could you post a link to where we can see the element you are trying to edit please?

Best regards,
Rikard

November 1, 2022 at 12:31 pm in reply to: CSS Klasse zuweisen #1370890

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

November 1, 2022 at 12:27 pm in reply to: changing width and height of attached PNG #1370889

Rikard
Keymaster

Hi,

Thanks for the update. Could you post a screenshot highlighting what you would like to change or alter?

Best regards,
Rikard

October 31, 2022 at 9:04 pm in reply to: The "Image Full Width" block does not work correctly #1370861

Rikard
Keymaster

Hi,

Yes, we’ll keep you posted here once we have a solution for this problem.

Best regards,
Rikard

October 31, 2022 at 7:48 pm in reply to: Copyright text "- Enfold WordPress Theme by Kriesi – can this be removed? #1370856

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 31, 2022 at 7:47 pm in reply to: The "Image Full Width" block does not work correctly #1370855

Rikard
Keymaster

Hi,

Thanks for that, I’ll pass this info on to our developers.

Best regards,
Rikard

October 31, 2022 at 7:41 pm in reply to: black highligt of images, texts and elements #1370853
Rikard
Keymaster
Hi,

Please try this CSS instead:
```
*::selection {
background-color: white !important;
}
```
Best regards,
Rikard
October 31, 2022 at 7:40 pm in reply to: WordPress Backend very slow #1370852

Rikard
Keymaster

Hey Tobispirit,

Thanks for the login details. First of all, could you try updating the theme to the latest version (5.2.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please install a plugin like this to see what is consuming the most resources: https://wordpress.org/plugins/query-monitor/

Best regards,
Rikard
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Posts

Viewing 30 posts - 10,741 through 10,770 (of 93,423 total)

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