Page 352 – Support | Kriesi.at – Premium WordPress Themes

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November 24, 2022 at 12:08 pm in reply to: Video module in Firefox #1373725

Rikard
Keymaster

Hi,

Thanks for the update. How can we reproduce the problem are having?

Best regards,
Rikard

November 24, 2022 at 12:07 pm in reply to: Home page image does not render on android possibly after the WP 6.1.1 update #1373724

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

November 24, 2022 at 11:14 am in reply to: Update to Enfold 5.2.1 breaks footer and other child elements #1373717

Rikard
Keymaster

Hi,

Thanks for the update, and sorry for the late reply. It would likely be better if you rolled back to an older version, then update and fix the problems on a staging site instead.

Best regards,
Rikard

November 23, 2022 at 7:21 pm in reply to: Load a default portfolio category — Doesn't seem to work in Firefox #1373679

Rikard
Keymaster

Hey Corina,

I’m seeing the same thing when comparing Chrome and Firefox, how can we reproduce the results you are seeing on your end?

Best regards,
Rikard

November 23, 2022 at 7:19 pm in reply to: font size navi widget #1373678
Rikard
Keymaster
Hey rixi,

Please try the following in Quick CSS under Enfold->General Styling:
```
#menu-menuric li a {
  font-size: 18px; 
  color: red;
}
```
Best regards,
Rikard
November 23, 2022 at 7:17 pm in reply to: Full screen slider doesn't display on mobile until the page is moved #1373677

Rikard
Keymaster

Hi,

Great, I’m glad that you found the cause of the problem, and thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

November 23, 2022 at 7:16 pm in reply to: Headline rotator Typewriter – could I make it faster? #1373676

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

November 23, 2022 at 7:15 pm in reply to: Headline Rotator randomly shown #1373675

Rikard
Keymaster

Hey Monika,

There’s nothing like that in the theme by default unfortunately, and creating such functionality would be out of scope of theme support.

Best regards,
Rikard

November 23, 2022 at 7:14 pm in reply to: New versions of Enfold not available on Theme Update via Enfold Dashboard #1373674

Rikard
Keymaster

Hi,

Thanks for the update. Why do you need to use both options? If the updates are not coming through via the theme backend as you indicated in your initial post, then please use the Envato Markets plugin instead.

Best regards,
Rikard

November 23, 2022 at 6:07 pm in reply to: Website Project #1373662

Rikard
Keymaster

Hi Justin,

Thanks for reaching out to us, and for the offer. We don’t have any outsourcing needs at the moment though.

Best regards,
Rikard

November 23, 2022 at 6:06 pm in reply to: New versions of Enfold not available on Theme Update via Enfold Dashboard #1373661

Rikard
Keymaster

Hi,

The theme needs different permissions, please refer to this: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5. You can use the same token for the Envato Markets plugin though.

Best regards,
Rikard

November 23, 2022 at 2:48 pm in reply to: Enfold Version #1373649

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

November 23, 2022 at 1:14 pm in reply to: Contact form not working after update #1373635

Rikard
Keymaster

Hi,

Great, I’m glad that you got things working, and thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

November 23, 2022 at 1:13 pm in reply to: WP 6.1.1 – Fehlermeldung: Ein Fehler vom Typ E_ERROR wurde in der Zeile 17… #1373634

Rikard
Keymaster

Hi Markus,

So you got this email only once, and there’s not really any problems on your site? If so, then it might have been something temporary. If you are still having problems, then please try deactivating all plugins, to see if that changes anything.

Best regards,
Rikard

November 23, 2022 at 1:09 pm in reply to: Responsive View for "Parallax Demo" #1373632

Rikard
Keymaster

Hey Chris_85,

It seems to be working as it should on my end, please see screenshot in private. How can we reproduce the results you are getting on your end?

Best regards,
Rikard

November 23, 2022 at 1:05 pm in reply to: I just bought your theme – license key not working #1373631

Rikard
Keymaster

Hey Christopher,

Please refer to this: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

November 22, 2022 at 8:31 pm in reply to: Avia Layout Builder not loading #1373567

Rikard
Keymaster

Hi,

Thanks for the update. There are still error messages when trying to edit a page, could you try reaching out to your hosting provider for further clarification please? https://snipboard.io/cV8IRN.jpg

Best regards,
Rikard

November 22, 2022 at 8:24 pm in reply to: Theme #1373565

Rikard
Keymaster

Hey Ulrich,

I see that you are running an old version of the theme, could you try to update to the latest version (5.2.1) to see if that helps please? The update to 5.2 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

November 22, 2022 at 8:22 pm in reply to: Further information about Enfold Parallax & Enfold Modern #1373564

Rikard
Keymaster

Hey Stephanie,

Thanks for reaching out to us. You can view all the demos here: https://kriesi.at/themes/enfold-overview/. There’s not really any more details other that what is included in the demos.

You can change most colours in the theme options, and there are different ways of displaying images. You can also select to have a sticky header in the theme options.

Best regards,
Rikard

November 22, 2022 at 8:18 pm in reply to: Veröffentlichung fehlgeschlagen. Die Antwort ist keine gültige JSON-Antwort. #1373563

Rikard
Keymaster

Hi,

The same thing happens when the Block Editor is active, so I don’t think it’s due to that. There are a lot of 404 error when editing the page, could you try reaching out to your hosting provider and clarify why the server is returning those error codes?

Best regards,
Rikard

November 22, 2022 at 4:30 pm in reply to: Veröffentlichung fehlgeschlagen. Die Antwort ist keine gültige JSON-Antwort. #1373545

Rikard
Keymaster

Hi,

Thanks for that, I see the same thing on my end. What happens if you update all plugins, or activate the Classic Editor in the main page of the theme options?

Best regards,
Rikard

November 22, 2022 at 2:56 pm in reply to: Veröffentlichung fehlgeschlagen. Die Antwort ist keine gültige JSON-Antwort. #1373523

Rikard
Keymaster

Hi,

Thanks for that. On which page can we see the problem you are having?

Best regards,
Rikard

November 22, 2022 at 2:54 pm in reply to: Warning: include(/customers/c/4/4/hroptimal.se/httpd.www/wp-content/uploads/avia #1373522

Rikard
Keymaster

Hi sunnubrand,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

November 22, 2022 at 2:53 pm in reply to: Warning: include(/customers/c/4/4/hroptimal.se/httpd.www/wp-content/uploads/avia #1373521

Rikard
Keymaster

Hi David,

Are you sure that the upload was complete? If you need further help, then please include FTP login details in private as well.

Best regards,
Rikard

November 22, 2022 at 12:06 pm in reply to: Contact Form #1373483

Rikard
Keymaster

Hi,

Thanks for the update. Did you register your license? https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

November 22, 2022 at 12:04 pm in reply to: background of a png image is displaying black #1373481

Rikard
Keymaster

Hi,

Thanks for that. I’m not sure I fully understand the problem you are having, do mean the border around the image just before the footer? If not, then please post a screenshot highlighting what you are seeing on your end.

Best regards,
Rikard

November 22, 2022 at 12:01 pm in reply to: Enfold with Dokan Pro #1373478

Rikard
Keymaster

Hi,

Great, I’m glad that you got things working. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

November 22, 2022 at 11:41 am in reply to: Avia Layout Builder not loading #1373476

Rikard
Keymaster

Hi,

Thanks for that. I see that you are getting a 403 forbidden error on the admin-ajax.php WordPress file. Does it make any difference if you deactivate all plugins? If not, then please try reaching out to your hosting provider for further clarification as to why the server is returning the 403 error code.

Best regards,
Rikard

November 21, 2022 at 8:31 pm in reply to: Contact Form #1373425

Rikard
Keymaster

Hey ikaika72,

Could you try updating the theme to the latest version (5.2.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

November 21, 2022 at 8:27 pm in reply to: Avia Layout Builder not loading #1373424

Rikard
Keymaster

Hey dimarok1,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 10,531 through 10,560 (of 93,569 total)

← 1 2 3 … 351 352 353 … 3,117 3,118 3,119 →