Page 294 – Support | Kriesi.at – Premium WordPress Themes

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May 7, 2023 at 11:49 am in reply to: Layer slider not showing #1406633

Rikard
Keymaster

Hi,

Thanks for that. Could you try updating the theme to the latest version (5.6) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Also make sure to update your PHP version to 8.x.

Best regards,
Rikard

May 7, 2023 at 11:47 am in reply to: set lightbox to use fullsize images #1406632

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 7, 2023 at 11:46 am in reply to: New image size feature not working on mobile device #1406631

Rikard
Keymaster

Hi Sebastian,

Could you post a link to where we can see the actual problem please?

Best regards,
Rikard

May 7, 2023 at 11:44 am in reply to: Content under Masonry Gallery not loading unless page is refreshed #1406630

Rikard
Keymaster

Hi,

Thanks for the update. Could you try updating the theme to the latest version (5.6) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

May 7, 2023 at 11:34 am in reply to: Web elements lagging #1406629

Rikard
Keymaster

Hey TB-MTL-marketing,

The page you linked to is loading quickly on my end, how are you measuring the speed of the page?

Best regards,
Rikard

May 4, 2023 at 2:44 pm in reply to: Page doesn’t show up correctly if I’m not logged into WordPress #1406453

Rikard
Keymaster

Hi,

The coming soon page is still selected in the theme options, I temporarily changed it to the page you mentioned above, and the front page updated without any problems on my end. Please let us know how to reproduce the problem you are seeing on your end.

Best regards,
Rikard

May 4, 2023 at 2:39 pm in reply to: Media elements broken images #1406452

Rikard
Keymaster

Hey issus18,

Could you post a link to where we can see the actual problem please?

Best regards,
Rikard

May 4, 2023 at 11:52 am in reply to: Token not working & enfold child theme not working #1406435

Rikard
Keymaster

Hi,

Please refer to this on how to access your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-

Best regards,
Rikard

May 4, 2023 at 11:49 am in reply to: suristeel.com homepage / color section distorted #1406434

Rikard
Keymaster

Hi,

Thanks for the update, I’m glad that you managed to solve your problem. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 4, 2023 at 11:47 am in reply to: Access to Support Question Have purchase codes for my company but I don't personally #1406433

Rikard
Keymaster

Hey Sean,

I’m not sure who is buying your licenses, but all you need in order to register on the support forum is a purchase code. Maybe you can request that from the person who has access to the Themeforest account?

Best regards,
Rikard

May 4, 2023 at 11:26 am in reply to: Page doesn’t show up correctly if I’m not logged into WordPress #1406429

Rikard
Keymaster

Hi,

Thanks for that. I cleared the cache and minified files from your caching plugin, and I’m seeing the same thing both when logged in and out after that. Please have a look at your end as well.

Best regards,
Rikard

May 4, 2023 at 11:22 am in reply to: There was a critical error on your web site. #1406428

Rikard
Keymaster

Hi Aurorer92,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

May 4, 2023 at 11:21 am in reply to: Some Website Images and Background Colors Missing #1406427

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

May 3, 2023 at 7:00 pm in reply to: My website not working PHP 8.0 and 8.1 not support Enfold theme #1406379

Rikard
Keymaster

Hi,

Thanks for the update. We have applied a fix for you site, and everything seems to be working as it should now. Please check on your end as well.

The warnings in your last message are all coming from plugins, so we can’t fix those for you unfortunately.

Best regards,
Rikard

May 3, 2023 at 6:46 pm in reply to: Avia layout builder #1406377

Rikard
Keymaster

Hey Iasmina,

The Layout Builder is included in the theme, as are all of the demos. If you purchase a license, you will have everything you need to build your site :-)

Best regards,
Rikard

May 3, 2023 at 6:45 pm in reply to: There was a critical error on your web site. #1406374

Rikard
Keymaster

Hey SusanneWenke,

Thanks for the login details. When and where are you seeing these error messages?

Best regards,
Rikard

May 3, 2023 at 6:42 pm in reply to: How to reduce the height of color section (av-section) ? #1406373

Rikard
Keymaster

Hi,

Could you post a link to where we can see the actual element please? I would suggest that you try the CSS I sent, as that should remove the default padding which is added to the content div.

Best regards,
Rikard

May 3, 2023 at 6:39 pm in reply to: Post Grid: Same height of entrys #1406372

Rikard
Keymaster

Hi,

Great, I’m glad that Nikko could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

May 3, 2023 at 6:39 pm in reply to: Tablet menu acting exactly like mobile menu #1406371

Rikard
Keymaster

Hi,

Thanks for the update. I see that you are missing curly brackets at the end of both media queries, maybe that is the problem?

Best regards,
Rikard

May 2, 2023 at 6:42 pm in reply to: Edit Enfold Advanced Layer Button is missing #1406242

Rikard
Keymaster

Hey cobdeng,

Thanks for the login details. What happens if you temporarily deactivate all plugins?

Best regards,
Rikard

May 2, 2023 at 6:36 pm in reply to: Spacebar not working in Special Heading Content Element #1406241

Rikard
Keymaster

Hi,

Thanks for that. What happens if you temporarily deactivate all plugins?

Best regards,
Rikard

May 2, 2023 at 6:33 pm in reply to: icon search and shop and like are not showing on the homepage #1406240

Rikard
Keymaster

Hey may,

I compared your front and contact page, but I can’t see any differences. Did you try loading the page in a private browser window?

Best regards,
Rikard

May 2, 2023 at 6:29 pm in reply to: How to reduce the height of color section (av-section) ? #1406235
Rikard
Keymaster
Hi,

Please add a custom class in the element options (Advanced->Developer settings) to the section in question, for example divider, then add this to Quick CSS:
```
.divider .content {
  padding-top: 0;
  padding-bottom: 0;
}
```
Best regards,
Rikard
May 2, 2023 at 6:20 pm in reply to: Tablet menu acting exactly like mobile menu #1406230
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 1500px) {
.av-burger-menu-main {
  display: block;
}

av-hamburger-inner, .av-hamburger-inner::before, .av-hamburger-inner::after {
  background-color: #c9c9c9;
}
}
```
Best regards,
Rikard
May 2, 2023 at 6:13 pm in reply to: My website not working PHP 8.0 and 8.1 not support Enfold theme #1406229

Rikard
Keymaster

Hi,

Thanks for the update. The error message on the backend doesn’t really give away any clues unfortunately, could you share server error logs with us please?

Best regards,
Rikard

May 2, 2023 at 11:28 am in reply to: Spacebar not working in Special Heading Content Element #1406172

Rikard
Keymaster

Hey ivanglaser,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 2, 2023 at 11:27 am in reply to: cannot make changes on my webside anymore #1406171

Rikard
Keymaster

Hi,

Thanks for the update, please let us know if you should need any further help on the topic.

Best regards,
Rikard

May 2, 2023 at 11:25 am in reply to: Problem with Enfold Theme #1406170

Rikard
Keymaster

Hi,

If you have any active caching or a CDN, then please try to clear everything. If that doesn’t work, then please try to deactivate everything, to see if it helps.

Best regards,
Rikard

May 2, 2023 at 11:23 am in reply to: Token not working & enfold child theme not working #1406168

Rikard
Keymaster

Hey Lisa,

Your purchase code doesn’t seem valid, please check this image: https://kriesi.at/wp-content/uploads/2013/09/registration_steps.jpg

Please note that you are responsible for the content in your child theme. The error message on your site seems to be coming from a plugin:

Fatal error: Composer detected issues in your platform: Your Composer dependencies require a PHP version “>= 7.2.5”. You are running 5.6.40. in /public_html/wp-content/plugins/wordpress-seo/vendor/composer/platform_check.php

If you are running PHP 5.6, then it might be a good idea to update it to 8.x.

Best regards,
Rikard

May 2, 2023 at 11:17 am in reply to: Published date not updating in Google #1406166

Rikard
Keymaster

Hey menainfosec,

We have no influence over search engine results pages unfortunately, or when they are updated. Please note that it can take a very long time for content like that to be updated.

Best regards,
Rikard
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Viewing 30 posts - 8,791 through 8,820 (of 93,569 total)

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