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Hi,
Thanks for the update. Please let us know if you should need any further help on the topic.
Best regards,
RikardApril 22, 2023 at 11:42 am in reply to: Layerslider doesn’t work on ipad landscape modality #1405220Hi Laura,
Thanks for the update, so I take it that you solved the problem? Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardHey Chris,
I’m not familiar with the code you are trying to add unfortunately, what exactly is not working? Does it work if you activate a default WordPress theme?
Best regards,
RikardApril 22, 2023 at 11:39 am in reply to: Search redirects to login page instead of showing results #1405218Hi,
Thanks for the update. Please try the following in Quick CSS under Enfold->General Styling:
.search-results .blog-author { display: none; }Best regards,
RikardHi,
Great, I’m glad that we could help you out. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardHey Tom,
Thanks for the update, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardApril 20, 2023 at 8:21 pm in reply to: “edit page (advanced layout builder)” remains blank in safari (13.12) on iMac #1405083Hey tomcusters,
I can’t see any problems on my end using Firefox or Safari (16.3). Could you try updating your Safari browser, or try on a different machine?
Best regards,
RikardHey premiumpsu,
Did you try to delete old CSS and JS files under Enfold->Performance? If that doesn’t work, then please try to explain the problem a bit further.
Best regards,
RikardHi,
You can find the options I’m talking about under Enfold->Performance. Your tracking code should not cause any changes in appearance on your site.
Best regards,
RikardHey bemodesign,
Could you try updating the theme to the latest version (5.5) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
RikardHi,
Great, I’m glad that Nikko could help you out. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardHey dlambers,
Please try the following in Quick CSS under Enfold->General Styling:
.html_top_nav_header .av-logo-container { height: 0; }Best regards,
RikardHi,
Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardApril 20, 2023 at 10:25 am in reply to: Posts are missing featured images and other standard features #1405026Hey LeftFootGreen,
Are you using the Layout Builder to create your posts? If so, then that is the indended behaviour. When using the Layout Builder, then you will have to add all content manually to the post.
Best regards,
RikardApril 20, 2023 at 10:23 am in reply to: Woocommerce short code on ALB shows grey box around it #1405025Hey simplycoding15,
I’m not sure I fully understand the problem you are having, could you post a screenshot highlighting it please?
Best regards,
RikardHi,
I replaced the content of header.php for you, and your footer is showing as expected now.
Best regards,
RikardHey Sebastian,
Thanks for the screenshot, could you post a link to where we can see the actual elements as well please?
Best regards,
RikardHi,
Great, I’m glad that you got it working, and thanks for sharing your experience. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi,
Thanks for that. Did you replace header.php in your child theme with the same file from the parent theme? We can’t do it for you unless we have FTP access unfortunately.
Best regards,
RikardHi,
Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardApril 19, 2023 at 8:15 pm in reply to: My website not working PHP 8.0 and 8.1 not support Enfold theme #1404984Hi,
Sorry for the late reply. We’ve been trying to debug this problem, and it’s likely caused by something specific on your server. Anyway, I’ve uploaded a version which contains a fix, and it seems to be running as expected. Could you check so that everything works as it should on your end as well?
Best regards,
RikardHi,
Thanks for that. I tried reproducing the problem on a test site with Enfold/WooCommerce/Yoast installed, but I wasn’t able to. That means it’s likely something else on your site which is causing the problem. Could you share server error logs with us, and are we allowed to deactivate plugins for debugging purposes? Also please note that the changes to variation SKUs are actually changing, so the value which are sent are being saved.
Best regards,
RikardHey Holger,
I’m not sure which content you are referring to, could you post a link to where we can see the content on your actual site please?
Best regards,
RikardHi,
Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardApril 19, 2023 at 7:54 pm in reply to: Download of files for demo Medical Demo didn’t work! You might want to try re #1404979Hi,
Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardHi Patrick,
Probably not, since it’s not a general theme problem. Maybe we can check the problem on your actual site instead?
Best regards,
RikardHi Nick,
Thanks for using Enfold :-)
Did you purchase all the licenses using your current email? If so, then you can find the total number of licenses you own in private.
Best regards,
RikardApril 19, 2023 at 1:17 pm in reply to: Trying to upgrade from 4.2.4 / “Enfold <= 4.8.3 – XSS vulnerability" #1404938Hi,
Thanks for the update, please see the new link in private.
If your settings are lost when activating the child, then you can import the parent theme settings under Enfold->Import/Export.
Best regards,
RikardApril 19, 2023 at 1:14 pm in reply to: Problem with using PHP 8 or 8.1 on WordPress 6.2 running Enfold theme. #1404937Hey Rob,
Could you try updating the theme to the latest version (5.5) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please post admin WordPress login details in private.
Best regards,
Rikard -
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