Page 285 – Support | Kriesi.at – Premium WordPress Themes

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May 23, 2023 at 11:25 am in reply to: WordPress error #1408236

Rikard
Keymaster

Hey bennettsimon,

Your site is not loading on my end, which version of the theme are you running? The problem might have been temporary, so if there are no actual problems with the site, then you shouldn’t have to do anything.

Best regards,
Rikard

May 23, 2023 at 11:07 am in reply to: I can’t see the footer area if i am not logged in as administrator #1408232

Rikard
Keymaster

Hi,

Great, I’m glad to hear that it’s working as it should now. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

May 22, 2023 at 4:27 pm in reply to: I can’t see the footer area if i am not logged in as administrator #1408164

Rikard
Keymaster

Hi,

Thanks for that. The footer and socket are displaying fine on my end both when logged in and out. Did you try loading the site in an incognito or private browser window? If it still should not work after that, then please let us know how to reproduce the problem you are seeing on your end.

Best regards,
Rikard

May 22, 2023 at 4:02 pm in reply to: Subheading not showing correct #1408160
Rikard
Keymaster
Hey limedrop,`

This CSS is causing that to happen:
```
#top p {
    text-align: justify;
}
```
It doesn’t look to be coming from the theme, maybe it’s added in the WordPress customiser?

Best regards,
Rikard
May 22, 2023 at 4:00 pm in reply to: Text Block Editor font dropdown option #1408159

Rikard
Keymaster

Hey tyronere,

Could you post login details in private to the site where we can see the problem please?

Best regards,
Rikard

May 22, 2023 at 3:29 pm in reply to: PHP Warning headers have already been sent #1408156

Rikard
Keymaster

Hey Rustybucket,

I’m not 100% sure, but I don’t think that those warning should impact any type of functionality on your site. Did you test if you are being logged out on every page?

Best regards,
Rikard

May 22, 2023 at 3:12 pm in reply to: Hitting resources limits at ISP and Enfold not working #1408151

Rikard
Keymaster

Hi Michael,

Thanks for the update. I checked a few pages on your site, but the Layout Builder is loading as expected on all of them. Is this only happening on some pages? If so, then please link to them directly. You might want to try to login with the details you shared with us as well, just to make sure the problem isn’t with the user account which you are using.

Best regards,
Rikard

May 22, 2023 at 3:05 pm in reply to: Enfold Theme #1408147

Rikard
Keymaster

Hey Fabrice,

You don’t need to uninstall your current version, but you will have to follow this in order to receive updates: https://kriesi.at/documentation/enfold/theme-registration/

If the updates should now come through via the theme backend, then please try this plugin: https://envato.com/market-plugin/

If you can’t find your purchase code, then please refer to this: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-

Best regards,
Rikard

May 20, 2023 at 6:34 pm in reply to: Icon-list (not readable on mobile) #1408024
Rikard
Keymaster
Hey carolineknuysen,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.avia-icon-list .iconlist_icon {
  float: none;
  margin-bottom: 20px;
}
}
```
Best regards,
Rikard
May 20, 2023 at 6:30 pm in reply to: center social icons mobile #1408023
Rikard
Keymaster
Hey Munford,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
#footer ul.social_bookmarks {
  width: auto;
}
}
```
Best regards,
Rikard
May 20, 2023 at 6:19 pm in reply to: blank space appears and disappears #1408022
Rikard
Keymaster
Hi,

Thanks for that. I’ve added this in Quick CSS for you, and it’s working:
```
.home #full_slider_1 .avia-slideshow-inner  {
  height: auto !important;
}
```
Please review your site.

Best regards,
Rikard
May 20, 2023 at 5:40 pm in reply to: Switching to Child Theme doesn't work at client page #1408020
Rikard
Keymaster
Hi,

Please try the following in Quick CSS under Enfold->General Styling:
```
input#s {
  color: #000;
}

.html_av-overlay-side #top #wrap_all div .av-burger-overlay-scroll #av-burger-menu-ul a:hover span.avia-menu-text {
  color: #86bf13;
}
```
Best regards,
Rikard
May 20, 2023 at 10:46 am in reply to: contact form not sending emails #1408010

Rikard
Keymaster

Hi,

Thanks for the update. Did you test if your WordPress installation is able to send emails? I tried adding a new user and requested a password reset link on the login page, but nothing happens from there. I also requested the same thing under Users in the WordPress menu with the same result – no email. I would suggest that you try reaching out to your hosting provider to see if they can tell you what the problem is. If your WordPress installation is not able to send emails, then it’s likely not a theme problem.

Best regards,
Rikard

May 19, 2023 at 8:56 pm in reply to: Mobile menu not working #1407981

Rikard
Keymaster

Hi,

Thanks for that. The problems goes away if the content in Quick CSS is removed, so something in there is causing this to happen. Please try removing all your custom styles, then add the blocks back one by one to see when the problem starts.

Best regards,
Rikard

May 19, 2023 at 8:51 pm in reply to: contact form not sending emails #1407979

Rikard
Keymaster

Hey Marc,

Please try the suggestions listed here: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

Best regards,
Rikard

May 19, 2023 at 8:48 pm in reply to: Inline icons alignment #1407978
Rikard
Keymaster
Hi,

Please try this CSS as well:
```
span.av-lht1scpx-754ac00d9a6881c8c895d0471d090fbb {
  margin-top: -2px;
}
```
Best regards,
Rikard
May 19, 2023 at 8:45 pm in reply to: Layersliders are not showing #1407977

Rikard
Keymaster

Hi,

Great, I’m glad that you got things working. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

May 19, 2023 at 8:45 pm in reply to: Footer has disappeared #1407976

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

May 19, 2023 at 1:40 pm in reply to: “Cookie and Privacy Settings” H3 tag in the footer #1407949

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

May 18, 2023 at 11:23 am in reply to: reCAPTCHA Settings #1407820

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

May 18, 2023 at 11:22 am in reply to: Any advise on setting up a ClickFunnel style web page with Enfold. #1407819

Rikard
Keymaster

Hey gb,

We don’t have much experience with that unfortunately, but we’ll leave this thread open in case someone has any recommendations for you.

Best regards,
Rikard

May 18, 2023 at 11:21 am in reply to: Automatic Update From Version 4.7.6.4 Not Working #1407818

Rikard
Keymaster

Hey Brady,

Great, I’m glad that you found an answer to your question, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 18, 2023 at 11:18 am in reply to: Regarding private token #1407817

Rikard
Keymaster

Hey Queenie,

Please refer to this on how to generate a token: https://kriesi.at/documentation/enfold/theme-registration/

If you need to purchase a new license, then you can do so here: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

Best regards,
Rikard

May 17, 2023 at 3:32 pm in reply to: footer at the bottom #1407762

Rikard
Keymaster

Hi,

Great, I’m glad that Nikko could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 17, 2023 at 3:30 pm in reply to: Avia Builder will not load page #1407761

Rikard
Keymaster

Hi,

Your site is not working at the moment:

Error establishing a database connection

Please fix that and let us know when it’s back.

Best regards,
Rikard

May 17, 2023 at 3:28 pm in reply to: Double separator #1407760

Rikard
Keymaster

Hey Jainan,

We would need to see the actual problem in order to help you out, maybe you could create a test page?

Best regards,
Rikard

May 17, 2023 at 3:27 pm in reply to: Parse error: syntax error, unexpected ‘<', expecting end of file #1407759

Rikard
Keymaster

Hey BKK-3,

Where can we see the problem you are having?

Best regards,
Rikard

May 17, 2023 at 3:26 pm in reply to: The Text Block Font Size responsivity is not working #1407758
Rikard
Keymaster
Hi,

You could try this instead:
```
#footer p {
font-size: inherit !important;
}
```
Best regards,
Rikard
May 17, 2023 at 1:01 pm in reply to: Avia Builder will not load page #1407750

Rikard
Keymaster

Hi,

Could you try updating the theme to the latest version (5.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

May 17, 2023 at 12:53 pm in reply to: Contact form all information collection #1407749

Rikard
Keymaster

Hey Alison,

There’s no functionality like that in the theme by default unfortunately. I would recommend that you try using a dedicated contact form for that instead.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 8,521 through 8,550 (of 93,423 total)

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