Hey Dick,

If you purchase a new licence, then you will get the latest version of the theme. Once you have access to the theme files, then please try to update manually:

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hey Blake,

I would suggest that you copy the whole site to a local or staging site, then update there first of all to see if you run into any problems.

The update to 5.6.2 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

Thanks for the update. It does sound like you are having problems with the plugin in question, what happens if you deactivate it? Also, does the same thing happen when a default theme and the plugin is active?

Thanks @guenni007 for helping out :-)

Best regards,
Rikard

Hi,

Thanks for the clarification. Please remove the CSS which has removed unwanted elements, then please try to clarify what should be removed again.

Best regards,
Rikard

Hi,

Thanks for that. It looks like your installation doesn’t have enough memory, please try increasing it: https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Best regards,
Rikard

Hey daves1997,

Where can we see the problem you are having?

Best regards,
Rikard

Hey jb84,

You can whitelist emails or mark them as not spam in most email clients, maybe you could try that out?

Best regards,
Rikard

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hey JoeSurf,

Thanks for the login details. There’s an error being thrown on the file in private. Please share server error logs with us, and try reaching out to your hosting provider, as they should be in a better position to help you out with this.

Best regards,
Rikard

Hey Addie,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi,

Thanks for sharing your code @abmich, it’s much appreciated :-)

Best regards,
Rikard

Hey Marc,

Contact form 7 is not bundled with the theme. If you are looking to do an integration with that plugin, then you would need to install the plugin first.

Best regards,
Rikard

Hey Thomas,

Did you try using the Navigation Menu widget?

Best regards,
Rikard

Hi,

Please try to delete the theme, then upload it again to see if that helps. Make sure to have backups of your site before changing anything.

Best regards,
Rikard

Hi,

Thanks for that. The only fatal error I see in there seems to be coming from your SEO plugin. What happens if you deactivate that? Also, did you try to recreate the page in question?

Best regards,
Rikard