Page 2762 – Support | Kriesi.at – Premium WordPress Themes

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January 9, 2016 at 5:09 am in reply to: Cant upload 1500×1500 Image #562282

Rikard
Keymaster

Hi envisageiam,

Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply. Please upload the image to somewhere where we can download it as well so that we can try from our end.

Regards,
Rikard

January 8, 2016 at 5:07 am in reply to: broken pictures in posts #561816

Rikard
Keymaster

Hi,

Seems I can’t log in since you have a security plugin active:

Anti-Intrusive & Anti-Spamming Security Your IP address or country is not allowed to access this website – the reasons may be different. You can email an application to the administrator: postmaster [at] newpointdeview.com

The moderators are located all over the world so it might be a good idea to turn that plugin off until you get your problem solved.

Best regards,
Rikard

January 8, 2016 at 5:04 am in reply to: Content Elements #561813

Rikard
Keymaster

Hi,

Did you try setting the Content | Sidebar Ratio under Enfold–>General Layout?

Thanks,
Rikard

January 8, 2016 at 5:02 am in reply to: Icons are boxes/Chinese texts/weird looking boxed #561811

Rikard
Keymaster

Hi @maryhellensegatta,

You are getting some errors on the page as well but I’m not sure why, I’ve asked the rest of the team to have a look as well. Please bare with us for a while more.

Thanks,
Rikard

January 8, 2016 at 4:56 am in reply to: Number in the bubble Above the Jobs Menu Button on the Enfold Site #561806

Rikard
Keymaster

Hi jamie,

Not sure what you mean by bubble? Please link to your site and try to explain a bit further what you are looking to achieve.

Best regards,
Rikard

January 8, 2016 at 4:52 am in reply to: Sites broken apparently on Chrome #561803

Rikard
Keymaster

Hi,

Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

January 8, 2016 at 4:50 am in reply to: LayerSlider WP disable layers on mobile #561802

Rikard
Keymaster

Hi,

Not sure if that would be possible but send us a link to the site in question and we’ll have a look.

Regards,
Rikard

January 8, 2016 at 4:46 am in reply to: Youtube control buttons on video in Fullscreen slider #561800

Rikard
Keymaster

Hi,

I’m not sure I understand what you mean by your last post but let us know if you have any luck with the solution provided by @vinay.

Thanks,
Rikard

January 8, 2016 at 4:40 am in reply to: Event Manager and showing events with "magazine" #561797

Rikard
Keymaster

Hi CristianoBottone,

Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

Thanks,
Rikard

January 8, 2016 at 4:40 am in reply to: Problem with Blog not showing Posts #561796

Rikard
Keymaster

Hey dolcen,

You will need to select home and blog page in the theme options for both languages, when I go to theme options and select Svenska in the top bar I see you haven’t made any selections there. Could you try that out please?

Thanks,
Rikard

January 7, 2016 at 2:56 pm in reply to: demo theme imported but cant see it #561265

Rikard
Keymaster

Hi Simon,

Great, glad you found the problem. Please try to flush the cache from Chrome and restart to see if that helps. You might want to use a tool like CCleaner as well if that doesn’t help.

Regards,
Rikard

January 7, 2016 at 2:46 pm in reply to: Content section with slider and overlay of 75% browser-height #561253

Rikard
Keymaster

Hey boemedia,

Could you provide us with a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

January 7, 2016 at 2:44 pm in reply to: broken pictures in posts #561251

Rikard
Keymaster

Hi,

You’re getting a 404 error on the thumbnail:

http://www.newpointdeview.com/wp-content/uploads/Kazakhstan-Russie-180×180.png

Could you try uploading and adding the image again to see if that helps?

Best regards,
Rikard

January 7, 2016 at 2:35 pm in reply to: Simple Search Button Removing the Ajax Search #561241

Rikard
Keymaster

Hi forestdude,

Could you include the password for the page as well please?

Regards,
Rikard

January 7, 2016 at 2:34 pm in reply to: Backend Page is always loading #561238

Rikard
Keymaster

Hi,

Great, glad you got it working again. Please let us know if you should need any more help on the topic.

Regards,
Rikard

January 7, 2016 at 2:31 pm in reply to: Menu color background color lost when submenu is hovered #561231

Rikard
Keymaster

Hey forestdude,

Seems like the link you posted is password protected, could you post the password as well please?

Thanks,
Rikard

January 7, 2016 at 2:29 pm in reply to: Need Help for some changes in theme pages. #561229

Rikard
Keymaster

Hi webmaxtech,

Could you provide us with a link to the site in question so that we can take a closer look please?

Thanks,
Rikard

January 7, 2016 at 2:03 pm in reply to: Editor Product category description #561205

Rikard
Keymaster

Hi,

Ok, maybe you just caught us at a bad time, december was very hectic for us. There was a major WordPress release and Kriesi released a lot of changes to the theme as well. We were basically flooded and a bit stressed out, hopefully you will get better help in the future. Thanks for your support :-)

Regards,
Rikard

January 7, 2016 at 2:00 pm in reply to: Portfolio items are not RTL #561204

Rikard
Keymaster

Hi,

Of course you do :-)

Best regards,
Rikard

January 7, 2016 at 1:56 pm in reply to: Neuer Seiteninhalt – av_section Fehler #561200

Rikard
Keymaster

Hi,

I think what Ismael is referring to is that there is a user/password prompt before being able to view the WordPress login page, could you post those details as well please?

Thanks,
Rikard

January 7, 2016 at 1:53 pm in reply to: fulwidth slider messed up my entire page #561193

Rikard
Keymaster

Hi,

Ok, please let us know if you should need any further help.

Best regards,
Rikard

January 7, 2016 at 1:49 pm in reply to: RTL problem with icons and some part of the words #561189

Rikard
Keymaster

Hi,

Great, glad we could help :-)

Thanks,
Rikard

January 7, 2016 at 1:48 pm in reply to: Content Elements #561187

Rikard
Keymaster

Hi michael_world2cycle,

Yes that would be the default behaviour, is there any reason why you can’t use the regular sidebar?

Regards,
Rikard

January 7, 2016 at 1:42 pm in reply to: Portfolio items are not RTL #561177

Rikard
Keymaster

Hi,

Best of luck and I hope you get your problem fixed.

Regards,
Rikard

January 7, 2016 at 1:40 pm in reply to: Repace the defauld Captcha by Google Recaptcha #561174

Rikard
Keymaster

Hi Albert,

I think that would take a lot of customisation and time to accomplish unfortunately, maybe you could search for a plugin using it instead?

Thanks,
Rikard

January 7, 2016 at 9:53 am in reply to: Editor Product category description #561079

Rikard
Keymaster

Hi,

We’re human too, humans make mistakes sometimes. Glad you fixed the problem though and sorry to hear that you are not happy with our support.

Regards,
Rikard

January 7, 2016 at 9:49 am in reply to: Importing Blog from different site. #561078

Rikard
Keymaster

Hi Bill,

How exactly do you want to display it, as a part of your new website or fetching it live? I would recommend you use the built in import/export functionality in WordPress if you would like to import your old posts.

Best regards,
Rikard

January 7, 2016 at 9:47 am in reply to: Full width easy slider – customisation #561076

Rikard
Keymaster

Hi Jenny,

Could you provide us with a link to the site in question so that we can take a closer look please?

Thanks,
Rikard

January 7, 2016 at 9:44 am in reply to: All caps wont go to sentence case #561074

Rikard
Keymaster

Hi,

Ok, glad you found the problem :-)

Best regards,
Rikard

January 7, 2016 at 9:40 am in reply to: Add widget on secondary menu #561072

Rikard
Keymaster

Hey metalova,

Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

Thanks,
Rikard
Author

Posts

Viewing 30 posts - 82,831 through 82,860 (of 93,540 total)

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