Hi,

Please try this CSS as well:

.home #av-layout-grid-1 span.av-icon-char {
  line-height: 53px !important;
}

Best regards,
Rikard

Hey Leyendecker,

Please try following this: https://kriesi.at/documentation/enfold/theme-registration/

If the updates should not come through via the theme backend, then please try to install and configure this plugin: https://envato.com/market-plugin/

Best regards,
Rikard

Hi,

Thanks for the update. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please let us know which demo you are looking to import.

Best regards,
Rikard

Hi,

Thanks for that, I can’t reproduce those result on my end using Chrome though. In which browser are you seeing those results? Also, did you try checking in an incognito or private browser window?

Best regards,
Rikard

Hi,

Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hey sitesme,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi,

It could be related yes, since there seemed to be a problem with caching in one of your other threads. What happens if you completely deactivate all caching on the site?

Best regards,
Rikard

Hi,

Thanks for that. The numbers are red on my end when logged in, but not when logged out. That would indicate a problem with caching. Please try to clear all caches, and try to toggle file compression and delete old css/js files settings on and off under Enfold->Performance as well. If you should still get the same results after that, then please try to turn off caching completely on the site.

Best regards,
Rikard

Hi Frank,

Sorry to hear about your problem. I would suggest that your client purchases a new regular license, otherwise you will have the same problem every time you want to update or access the theme files.

Once you have access to the theme files, then the update to 5.6.5 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hey sarthakchoudhary,

It’s likely not a theme problem if Contact Form 7 is not working either. What happens if you activate a default WordPress theme for example? You might need to reach out to your hosting provider for further help.

Best regards,
Rikard

Hey kengland18,

Where can we see and reproduce the problem you are having?

Best regards,
Rikard

Hi,

Thanks for the update. Did you register your licenses? If not, then please refer to this: https://kriesi.at/documentation/enfold/theme-registration/. I would suggest that you generate a separate token for each license you own.

Best regards,
Rikard

Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:

.special_amp {
  font-family: inherit;
  color: inherit;
  font-style: inherit;
}

Best regards,
Rikard

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard