Page 262 – Support | Kriesi.at – Premium WordPress Themes

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August 16, 2023 at 4:06 pm in reply to: Problem importing demo #1416411

Rikard
Keymaster

Hi,

Thanks for the login details, and sorry for the late reply. It’s likely that your hosting provider servers are being blocked by ours. We could try to import the demo for you manually though, which demo are you looking to import?

Best regards,
Rikard

August 16, 2023 at 4:04 pm in reply to: Shop options modifications #1416409

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

August 16, 2023 at 4:02 pm in reply to: Divi integration ? #1416406

Rikard
Keymaster

Hey Fiew,

Enfold is not compatible with Divi, it does come with our own layout builder though.

Best regards,
Rikard

August 15, 2023 at 6:49 pm in reply to: Enfold 5.6 #1416361

Rikard
Keymaster

Hey Ann,

You should be able to install it directly, but I would recommend that you update on a staging version first so that you can check the results there before updating the live site.

Best regards,
Rikard

August 15, 2023 at 6:47 pm in reply to: Real Estate Demo #1416360

Rikard
Keymaster

Hi josollazzo,

We still don’t have a real estate demo unfortunately, you can check all the available demos here: https://kriesi.at/themes/enfold-overview/

Best regards,
Rikard

August 15, 2023 at 6:45 pm in reply to: Google Tag Manager Cookies #1416359
Rikard
Keymaster
Hi,

You can try adding it using a function in functions.php instead:
```
function blatze_gtm(){
?>
YOUR SCRIPT GOES HERE
<?php
}
add_action('wp_head', 'blatze_gtm');
```
Best regards,
Rikard
August 15, 2023 at 10:41 am in reply to: WordPress 6.3 compatibility #1416326

Rikard
Keymaster

Hey LL1534,

Enfold is fully compatible with the latest version of WordPress. If you are going to update, then please remember to keep proper backups of your site as a security measure.

Best regards,
Rikard

August 15, 2023 at 10:36 am in reply to: Error after upgrading to PHP 8.2.6 #1416325

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

August 15, 2023 at 10:35 am in reply to: Fatal Error after upgrading the PHP version from 7.4 to 8.0 or Higher #1416324

Rikard
Keymaster

Hi,

Thanks for the update. We would need to see the actual problem in order to help you out, would you be able to copy the site to a staging area and perform the update there first please?

Best regards,
Rikard

August 14, 2023 at 8:15 pm in reply to: Text under Menu items for Enfold Photography Portfolio Site #1416282

Rikard
Keymaster

Hey robertalanhomes123,

Please go to Appearance->Menus, then click Screen Options in the top right hand corner of the screen. Check the Description box there, you should then see the text in question under each menu item.

Best regards,
Rikard

August 14, 2023 at 8:12 pm in reply to: Demo not working on mobile #1416280

Rikard
Keymaster

Hey filterzain,

I can’t see any problems on mobile on my end, could you let us know how to reproduce the problem you are seeing on your end please?

Best regards,
Rikard

August 14, 2023 at 8:11 pm in reply to: Youtube Embed Shows Link, Not Video… But Older Videos Work #1416279

Rikard
Keymaster

Hi Tim,

Please use the URL format in private instead.

Best regards,
Rikard

August 14, 2023 at 8:09 pm in reply to: Demo import not possible #1416278

Rikard
Keymaster

Hey Lene,

Thanks for the login details. Which demo are you looking to import?

Best regards,
Rikard

August 14, 2023 at 8:07 pm in reply to: Problem importing demo #1416277

Rikard
Keymaster

Hey Mikael,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

August 14, 2023 at 11:51 am in reply to: Error after upgrading to PHP 8.2.6 #1416242

Rikard
Keymaster

Hi,

Thanks for that. The only fatal error I could see in that log looks to be coming from ithemes security, please see private. Please try reaching out to their support for further help.

Best regards,
Rikard

August 14, 2023 at 11:47 am in reply to: Google Tag Manager #1416240

Rikard
Keymaster

Hi,

Thanks for the update. Could you share the code in question, so that we can check if it’s actually there? You might want to reach out to Google support as well, as we can’t answer specific questions about their services.

Best regards,
Rikard

August 14, 2023 at 11:45 am in reply to: error after php update #1416237

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 13, 2023 at 8:58 pm in reply to: critical error #1416203

Rikard
Keymaster

Hi,

If it’s the same error, then you would likely have to increase it more. Also check with your hosting provider if you are able to adjust the memory yourself, or if it has to be done by them.

Best regards,
Rikard

August 13, 2023 at 8:56 pm in reply to: Error after upgrading to PHP 8.2.6 #1416202

Rikard
Keymaster

Hi,

We can’t be responsible for critical errors causes by third party plugins unfortunately, but if you share server error logs with us then we could likely tell you what is causing the site to crash. You could also try activating the plugins one by one, to see when things start breaking.

Best regards,
Rikard

August 13, 2023 at 10:04 am in reply to: Error after upgrading to PHP 8.2.6 #1416159

Rikard
Keymaster

Hey Nina,

The site in private is running PHP 8.2.9, but I’m not seeing any warnings or errors using that version. Please make sure that you have turned off debugging on your installation first of all: https://wordpress.org/documentation/article/debugging-in-wordpress/. Note that what you posted above are warnings, it should not affect any functionality on your site.

Best regards,
Rikard

August 13, 2023 at 9:58 am in reply to: Enfold theme not in dashboard iin staging site #1416158

Rikard
Keymaster

Hi,

Thanks for the login details. Enfold is not activated on the installation in question, is it ok if we activate it?

Best regards,
Rikard

August 13, 2023 at 9:42 am in reply to: Align buttons on section #1416157

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

August 13, 2023 at 9:37 am in reply to: critical error #1416156

Rikard
Keymaster

Hi,

Thanks for the update. The error message in question is a WordPress error message, saying it doesn’t have enough memory. That means that you will have to increase the memory allocated to PHP on your installation: https://developer.wordpress.org/apis/wp-config-php/#increasing-memory-allocated-to-php.

Best regards,
Rikard

August 12, 2023 at 10:10 am in reply to: Full Slider is suddenly no longer displayed #1416105

Rikard
Keymaster

Hi Stephen,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

August 12, 2023 at 10:08 am in reply to: Full Slider is suddenly no longer displayed #1416104

Rikard
Keymaster

Hi mary301187,

Thanks for the login details. I checked your home page, but I can’t see any problems with the element in question on my end. Could you try loading the page in a private or incognito browser please?

Best regards,
Rikard

August 12, 2023 at 10:01 am in reply to: critical error #1416103

Rikard
Keymaster

Hi,

Thanks for that. The error you posted indicates that your installation doesn’t have enough memory. Do you know the memory limit on your installation? Please note that the error is thrown from a core WordPress file.

Best regards,
Rikard

August 12, 2023 at 9:59 am in reply to: Removing main navigation menu borders #1416102
Rikard
Keymaster
Hey hostworks,

Please try this CSS as well:
```
#header {
  border-color: transparent;
}
```
Best regards,
Rikard
August 11, 2023 at 9:55 pm in reply to: Font issues on other browsers #1416095

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 11, 2023 at 9:51 pm in reply to: after php update #1416094

Rikard
Keymaster

Hi Franz,

Most of the warnings seem to be related to a plugin called WP Edit(?). What happens if you temporarily deactivate that?

Best regards,
Rikard

August 11, 2023 at 9:47 pm in reply to: critical error #1416092

Rikard
Keymaster

Hi,

Could you share server error logs with us please?

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 7,831 through 7,860 (of 93,572 total)

← 1 2 3 … 261 262 263 … 3,118 3,119 3,120 →