Page 1833 – Support | Kriesi.at – Premium WordPress Themes

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March 22, 2018 at 6:54 am in reply to: Coor Section Video Plays on all Devices except a Macbook Pro #931063

Rikard
Keymaster

Hi,

Thanks for the login details. I’m on a MacBook Air and the video on your front page is playing fine on my end, how can we reproduce the error?

Best regards,
Rikard

March 22, 2018 at 6:51 am in reply to: Update 4.2.6 crashes all my php 7.1 sites – delete events_countdown.php #931061

Rikard
Keymaster

Hey ak-muc,

That file has moved yes, so unfortunately you might have to delete that file manually on your sites. I’m very sorry for the problems, but we felt that it was necessary to move that file to be able to progress our development of the theme.

Best regards,
Rikard

March 22, 2018 at 6:49 am in reply to: color section don't work #931059

Rikard
Keymaster

Hey opelz,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out on which page this is happening on.

Best regards,
Rikard

March 22, 2018 at 6:47 am in reply to: Illegal string-warning from config-wpml/config.php #931058

Rikard
Keymaster

Hi Zum00t,

Please open a new thread and include admin login details in private so that we can have a closer look.

Best regards,
Rikard

March 22, 2018 at 6:45 am in reply to: Statt Standard – Pfeil falsches Symbol in Slide-show und in Galerien #931056

Rikard
Keymaster

Hallo Hans,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Grüß,
Rikard

March 22, 2018 at 6:44 am in reply to: Slider caption height on mobile #931054

Rikard
Keymaster

Hi Steve,

Thanks for the kind words :-)

Please let us know if you should need any further help on the topic.

Best regards,
Rikard

March 22, 2018 at 6:42 am in reply to: Space between menu and layout sections #931053
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
.home #av_section_1 .content {
  padding-top:0 !important;
}
```
Best regards,
Rikard
March 22, 2018 at 6:38 am in reply to: Enfold productslider seperates products in rows #931049

Rikard
Keymaster

Hey rdvmarketing,

Could you try updating the theme to the latest version (4.2.6) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

March 22, 2018 at 6:35 am in reply to: Full Screen Slider Positioning #931048
Rikard
Keymaster
Hi,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.caption_bottom .slideshow_caption .slideshow_inner_caption .slideshow_align_caption {
  text-align:right !important;
}
}
```
Best regards,
Rikard
March 22, 2018 at 6:18 am in reply to: how to right align the shipping options in the checkout and cart pages? #931044

Rikard
Keymaster

Hey DROR,

Thanks for the screenshot, though I can’t see those options on my end. I only see this:

יש להזין את כתובתך המלאה כדי להציג את עלויות המשלוח.

How can we reproduce the screen like in your screenshot?

Best regards,
Rikard

March 22, 2018 at 6:13 am in reply to: Logo won't become larger … & Media content #931040
Rikard
Keymaster
Hi Erwin,

We recommend WPML :)

Best regards,
Rikard
- This reply was modified 7 years, 4 months ago by Rikard.
March 22, 2018 at 5:37 am in reply to: "Broken Dependencies" Found with Query Monitor #931030

Rikard
Keymaster

Hi Tim,

We have looked into this and the point of doing this was to conditionally load the scripts in question if certain criteria where met. We will change this to another method so that they don’t show up as broken anymore (they were never broken to start with though).

Best regards,
Rikard

March 22, 2018 at 5:29 am in reply to: Urgent issue: Facebook widget picture does not appear after update to 4.2.6 #931027

Rikard
Keymaster

Hi,

I just checked your Facebook page again and I still get the same result as before and as shown in Victorias screenshot. I’m not sure why that is but you will need to check your Fb page settings.

Best regards,
Rikard

March 21, 2018 at 7:36 am in reply to: Child Theme erforderlich? #930399

Rikard
Keymaster

Hi,

Thanks for the feedback. I’ll close this for now, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

March 21, 2018 at 7:35 am in reply to: Reduce bottom and side whitespace for footer widget #930398

Rikard
Keymaster

Hi,

Great, glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 21, 2018 at 7:35 am in reply to: Avia Layout Builder – Create popup content on button click? #930397

Rikard
Keymaster

Hi petzinger1102,

The theme has a built in lightbox, is that not working for you? If you need something additional then you will have to try plugins out to see if they work with the theme or not.

I’m not familiar with Optimizepress, did you try to contact their support?

Best regards,
Rikard

March 21, 2018 at 7:33 am in reply to: Reverse "Fixed" Scroll Effect #930394

Rikard
Keymaster

Hi,

Thanks for that, let’s hope it gets included in a future release. I’ll close this for now.

Best regards,
Rikard

March 21, 2018 at 7:29 am in reply to: Space between menu and layout sections #930393

Rikard
Keymaster

Hey brunolabi,

Thanks for the video. Could you post a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

March 21, 2018 at 7:28 am in reply to: fullwidth manu bar in boxed layout #930392

Rikard
Keymaster

Hi,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 21, 2018 at 7:26 am in reply to: Footer managment #930391

Rikard
Keymaster

Hey claudioaddobbatim2r2,

Thanks for the screenshot. So you need to center the text and reduce the height? Please post a link to your site so that we can have a closer look.

Best regards,
Rikard

March 21, 2018 at 7:24 am in reply to: Demo Importing Failed #930389

Rikard
Keymaster

Hi,

Great, glad you got it working :-)

Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 21, 2018 at 7:21 am in reply to: Hotspot popUp #930387

Rikard
Keymaster

Hey asinger777,

Could you post a link to the page in question so that we can take a closer look please?

Best regards,
Rikard

March 21, 2018 at 7:20 am in reply to: I can not import Enfold 2017 #930385

Rikard
Keymaster

Hi,

Thanks, it’s working now. Did you try to reset your installation and then try to the import again? If that doesn’t help then you could try importing the demo manually, you will find instructions in private.

Best regards,
Rikard

March 21, 2018 at 7:10 am in reply to: Can't edit pages with woocommerce active #930375

Rikard
Keymaster

Hi,

Ok, thanks for the feedback. Did you try to deactivate all plugins to see if there is a conflict coming from any of them?

You could also try to enable debug mode in order to see builder shortcodes: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/, then copy all the shortcode to a new page to see if that helps.

Best regards,
Rikard

March 21, 2018 at 7:03 am in reply to: My website it's very low on http but seem good on https #930367

Rikard
Keymaster

Hi,

Thanks for the feedback. So your problems are fixed now? Please let us know if you should need any further help on the topic.

Best regards,
Rikard

March 21, 2018 at 7:02 am in reply to: Masonry Gallery – image scroll stopped working #930365

Rikard
Keymaster

Hi,

Thanks for the feedback. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

March 21, 2018 at 6:57 am in reply to: demo #930358

Rikard
Keymaster

Hi,

Thanks for the login. Which demo are you looking to import?

Best regards,
Rikard

March 21, 2018 at 6:54 am in reply to: Urgent issue: Facebook widget picture does not appear after update to 4.2.6 #930354

Rikard
Keymaster

Hi,

Thanks for that, are you sure that your page is publicly accessible? I’m getting this message when navigating to the URL in private.

Sorry, this content isn’t available right now
The link you followed may have expired, or the page may only be visible to an audience you’re not in.

Best regards,
Rikard

March 21, 2018 at 6:47 am in reply to: Partner logo element disabled #930348

Rikard
Keymaster

Hi,

Thanks for that, though I get a login prompt (.htaccess) before being able to log into WordPress. Could you post those details as well please?

Best regards,
Rikard

March 21, 2018 at 6:40 am in reply to: Slider caption height on mobile #930345

Rikard
Keymaster

Hi Steve,

1. It shouldn’t make any difference, you can put your custom code in any of those files really.

2. We don’t have any documentation for that unfortunately, but if you are having problems finding the correct CSS then we are here to help :-)

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 54,961 through 54,990 (of 92,447 total)

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