Page 1822 – Support | Kriesi.at – Premium WordPress Themes

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May 2, 2018 at 7:42 am in reply to: Importing didnt work! You might want to try reloading the page and then try aga #949871

Rikard
Keymaster

Hey Lindsey,

Sorry for the problems, could you try to import the demo manually please? You will find instructions in private. If that doesn’t work either then please post admin login details in private so that we can have a closer look.

Best regards,
Rikard

May 2, 2018 at 7:40 am in reply to: Multisite CSS not working on subsites #949870

Rikard
Keymaster

Hey manteli,

In a multisite network all your sites will act individually, that means that if you have a setting on your first site, then that won’t affect the others. That is how multisites work by default, so you will have to do the settings on each individual site.

Best regards,
Rikard

May 2, 2018 at 7:37 am in reply to: Horizontal line #949869
Rikard
Keymaster
Hey amerzib,

Please try the following in Quick CSS under Enfold->General Styling:
```
.home #after_section_1 {
    border-color: transparent !important;
}
```
Best regards,
Rikard
May 2, 2018 at 7:33 am in reply to: Mailchimp horizontal form on mobile #949867

Rikard
Keymaster

Hi Doug,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 2, 2018 at 7:32 am in reply to: Contact Form 7 #949865

Rikard
Keymaster

Hi Harald,

Great, glad you found a solution and thanks for sharing. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 2, 2018 at 7:15 am in reply to: Changing the colour of one menu item #949858

Rikard
Keymaster

Hi,

Thanks for helping out @WP Turned Up, much appreciated. Please let us know if you should need any further help on the topic @stevenleith.

Best regards,
Rikard

May 2, 2018 at 7:10 am in reply to: Accordion Slider showing imagens only on mobile #949856

Rikard
Keymaster

Hey Renascer,

Could you post a link to the site in question so that we can take a closer look please? Also, on which screen sizes is this happening?

Best regards,
Rikard

May 2, 2018 at 7:07 am in reply to: Enfold contact form sending emails but CF7 is #949855

Rikard
Keymaster

Hey Randylabomba,

Sorry for the problems, did you try this out? http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/.

If that doesn’t work then please post admin login detail in private so that we can have a closer look at your site.

Best regards,
Rikard

May 2, 2018 at 7:05 am in reply to: Making page title part of sticky header #949854

Rikard
Keymaster

Hi Helen,

I’m not sure what you mean by that, could you link to an example or post a mockup of your intentions please?

Best regards,
Rikard

May 2, 2018 at 7:03 am in reply to: Post "excerpt-text and read-more-link" #949853

Rikard
Keymaster

Hey Beat,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 2, 2018 at 7:00 am in reply to: Social Bookmarks #949851

Rikard
Keymaster

Hey Ed,

You could try to enable debug mode in order to see builder shortcodes: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/, you can then drag the Social Sharing element to a new page and you will get the shortcode for it in the window under the Layout Builder. You could then copy the shortcode a widget.

Best regards,
Rikard

May 2, 2018 at 6:57 am in reply to: Enfold 4.3 Partner logo element shows all logos under each other #949849

Rikard
Keymaster

Hi HPCCo,

Thanks for sharing and sorry for the problem, please let us know if you should need any further help on the topic.

Best regards,
Rikard

May 2, 2018 at 6:55 am in reply to: Custom javascript code not working after update #949847

Rikard
Keymaster

Hey Plottershop,

Without seeing the actual problem it’s going to be difficult to help you out.

Best regards,
Rikard

May 2, 2018 at 6:54 am in reply to: We have purchased theme 1 year back we have just used it for few websites. #949846

Rikard
Keymaster

Hi fayazmd,

I’m not sure I understand your problem, could you try to explain a bit further please?

Best regards,
Rikard

May 2, 2018 at 6:53 am in reply to: Contend Element: Full Width Menu Bar #949845

Rikard
Keymaster

Hi,

Thanks for the login details, though I’m not sure exactly what you are trying to achieve unless we can see a mockup of your intentions. Like Ismael pointed out, the mega menu option is only available with the main menu, so I would recommend you to use that.

Best regards,
Rikard

May 2, 2018 at 6:49 am in reply to: Enfold inserted as template but it does not work #949843

Rikard
Keymaster

Hey Anouk,

You are using a very old version of the theme, could you try updating the theme to the latest version (4.3) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

May 2, 2018 at 6:46 am in reply to: Website broken, 503, 504 and blank screen errors after latest 4.3 update #949841

Rikard
Keymaster

Hey toasia,

It looks like you have rolled back to 4.0.7? Which version of PHP are you running on the site? You can read more about the server errors you are getting here: http://www.checkupdown.com/status/E503.html

Best regards,
Rikard

May 2, 2018 at 6:38 am in reply to: Search for mobile #949835

Rikard
Keymaster

Hi,

The feature you are looking for is available in the latest version of the theme, please try to update to 4.3: http://kriesi.at/documentation/enfold/updating-your-theme-files/

Then go to Enfold->Main Menu and check the Append search icon to main menu option.

Best regards,
Rikard

May 2, 2018 at 6:34 am in reply to: Can't activate Enfold theme and i cannot access wordpress after download via ftp #949833

Rikard
Keymaster

Hi JPGlobal,

We will need some more context on your sites and setups, please create your own thread and include more information on your sites so that we can help you out individually.

Best regards,
Rikard

May 2, 2018 at 6:33 am in reply to: Can't activate Enfold theme and i cannot access wordpress after download via ftp #949832

Rikard
Keymaster

Hi studiokarlijn1,

Sorry for the problems. We’ve had some issues with PHP 7.2, would you be able to try to downgrade to 7.1 or 7.0 to see if that helps?

Best regards,
Rikard

May 2, 2018 at 6:31 am in reply to: narrower header #949827

Rikard
Keymaster

Hi,

Glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 2, 2018 at 6:30 am in reply to: Issue with video loading on homepage #949826

Rikard
Keymaster

Hi,

Thanks for the login details, though I can’t see a video added anywhere on your front page. I’m guessing you want it to load as a background in the first Color Section element? If so then please set the video in the Section Background tab in the element options.

Best regards,
Rikard

May 2, 2018 at 6:25 am in reply to: CSS code missing #949825
Rikard
Keymaster
Hi,

File editing is active by default in WordPress, so someone has to have turned it off on your site. It might be your hosting provider which does that? If you want to try to turn it on again then you can try this in your wp-config.php file:
```
define( 'DISALLOW_FILE_EDIT', false );
```
http://www.wpbeginner.com/wp-tutorials/how-to-disable-theme-and-plugin-editors-from-wordpress-admin-panel/

Best regards,
Rikard
May 2, 2018 at 6:18 am in reply to: Enfold Theme Update: No Updates available. You are running the latest version! #949824

Rikard
Keymaster

Hi Ingrid,

Sorry for the problems, please try running this plugin in order to clear WordPress transients: https://wordpress.org/plugins/transients-manager/

If that doesn’t work then please try to update manually via FTP: http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

May 2, 2018 at 6:14 am in reply to: Ultimate Member + WP User Frontend – add on #949822

Rikard
Keymaster

Hey ehCanada,

I just replied to your first thread, should we stick to that?

Best regards,
Rikard

May 2, 2018 at 6:13 am in reply to: New pages showing in blog #949821

Rikard
Keymaster

Hi,

Thanks for the feedback, I’m not all that familiar with those plugins unfortunately. Where exactly can we see and reproduce the problem?

Best regards,
Rikard

May 2, 2018 at 6:08 am in reply to: From whom do I get an API key after I purchased Enfold thru Themeforest? #949820

Rikard
Keymaster

Hi,

Great, glad you found it :-)

Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 2, 2018 at 6:08 am in reply to: Post with URL links not showing on category pages. #949819

Rikard
Keymaster

Hi,

Thanks for the feedback. Could you post a link to where we can see the actual problem please?

Best regards,
Rikard

May 2, 2018 at 6:05 am in reply to: Portfolio problem – the images are stacked on top of each other .. #949818

Rikard
Keymaster

Hey Pascal,

Sorry for the problems, I can see what you are describing on the first site, though not on the second one, so I think it’s something local going wrong on that site. Could you send us login details for the site starting with vigno in private please?

Best regards,
Rikard

May 2, 2018 at 5:47 am in reply to: Make 1/2 column set to full width #949815

Rikard
Keymaster

Hi,

Thanks for that. I’m not sure on what page you are using these elements, but 1/2 element like most other layout elements will stay within the container width of the site, if you like to have a full width grid then please try the Grid Row element.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 54,631 through 54,660 (of 93,301 total)

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