Page 1821 – Support | Kriesi.at – Premium WordPress Themes

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May 9, 2018 at 5:40 am in reply to: Urgent – How can I set specific tags for specific pages? #953677

Rikard
Keymaster

Hi,

Thanks for the login details. Since you have used the Layout Builder to create your post, the tags will not be added automatically. When using the Layout Builder for posts, all content needs to be added manually. Could you try using the regular editor if you want tags to be included, or if you use a widget area and use the Tag Cloud widget.

Best regards,
Rikard

May 9, 2018 at 5:36 am in reply to: Some Images Not Loading after Update to 4.3 #953675

Rikard
Keymaster

Hi,

Thanks for the feedback, please let us know if you should need any further help on the topic.

Best regards,
Rikard

May 9, 2018 at 5:32 am in reply to: Create a linked column with an existing CSS class #953673

Rikard
Keymaster

Hi,

Thanks for that, details are working now. I’m not sure what you mean by too many moving parts, but if you want to update manually you can do so via FTP if you like? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

May 9, 2018 at 5:28 am in reply to: Problem with transparent header on samsung and i-pad #953672

Rikard
Keymaster

Hey statkats,

Sorry for the problems. Could you try updating the theme to the latest version (4.3.1) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

May 9, 2018 at 4:51 am in reply to: LayerSlider not displaying after update to 4.3.1 #953668

Rikard
Keymaster

Hey Commun-IT,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 9, 2018 at 4:46 am in reply to: Conflict with sidebar widget/ Conflict with Layerslider/ Conflict with GoogeMaps #953666

Rikard
Keymaster

Hey mepoco,

Thanks for the login details. For issues 1 and 2, where exactly can we see the problem?

LayerSlider; please try placing a LayerSlider element on the page before the shortcode you are using, there is a problem with only using shortcodes in the current version unfortunately.

Best regards,
Rikard

May 9, 2018 at 4:42 am in reply to: Enfold – Portfolio #953664

Rikard
Keymaster

Hi,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 9, 2018 at 4:41 am in reply to: After update several image files not visible anymore #953663

Rikard
Keymaster

Hi otsukadev,

Thanks for the feedback and sorry for the problems. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

May 9, 2018 at 4:38 am in reply to: Inner padding in columns don't work. #953661

Rikard
Keymaster

Hi,

You’re right, I can’t see that page without being logged in. Could you send login details in private maybe? Also please point where you want to apply padding.

Best regards,
Rikard

May 9, 2018 at 4:36 am in reply to: Enfold short codes on a custom post template #953660

Rikard
Keymaster

Hey Killick,

Did you try the do_shortcode function?

Best regards,
Rikard

May 9, 2018 at 4:35 am in reply to: one page – two parents, possible? #953659

Rikard
Keymaster

Hi 34oldcat29,

Great, glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 9, 2018 at 4:26 am in reply to: How to add anchor to headline #953658

Rikard
Keymaster

Hi dmmediaks,

Could you post a link to where we can see the problem please?

Best regards,
Rikard

May 8, 2018 at 3:39 pm in reply to: Sidebar moves to bottom when using 'Content Section' or 'Grid Row' #953412
Rikard
Keymaster
Hey pelgrimrat,

That is the default behaviour of those element as they are full width. If you want to add anchors then you could do so in a text block above the element you are linking to with an empty div for instance:
```
<div id="your-anchor"> </div>
```
Best regards,
Rikard
May 8, 2018 at 3:34 pm in reply to: Product list (av-catalogue-list) crash after enfold theme update #953411

Rikard
Keymaster

Hi,

Great, glad you found the cause of your problem. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

May 8, 2018 at 7:09 am in reply to: SVG logo appears in mobile but not desktop #953165

Rikard
Keymaster

Hi,

Thanks for the feedback, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 8, 2018 at 7:06 am in reply to: regarding using theme #953162

Rikard
Keymaster

Hey nikisha patel,

This channel is for pre-sale questions only. Please register on the support forum and open a new thread there for technical support.

Best regards,
Rikard

May 8, 2018 at 7:03 am in reply to: woocommerce product category display #953159
Rikard
Keymaster
Hey stevegjacobs,

Thanks for the link. Please try the following in Quick CSS under Enfold->General Styling:
```
.shop_columns_5 .products .product {
    min-height: 450px;
}
```
Best regards,
Rikard
May 8, 2018 at 7:00 am in reply to: Category Banner Image is Removed wen shop page or category page is filtered. #953157

Rikard
Keymaster

Hey adotopanuga,

I’m not sure I understand what you mean by that, could you post a link to where we can see this happening please?

Best regards,
Rikard

May 8, 2018 at 6:58 am in reply to: English and German site suddenly different #953154

Rikard
Keymaster

Hi Jacky,

Thanks for the feedback. We’ll leave the thread open in case you should need any further help.

Best regards,
Rikard

May 8, 2018 at 6:56 am in reply to: Post "excerpt-text and read-more-link" #953153

Rikard
Keymaster

Hi Beat,

Sorry I missed that part of your question. Please try using a plugin like this to control where comments are shown: https://wordpress.org/plugins/disable-comments/

Best regards,
Rikard

May 8, 2018 at 6:53 am in reply to: Make the featured image on a single blog post square – Part II #953150

Rikard
Keymaster

Hi,

Thanks for that and hope you have a sunny day too :-)

Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 8, 2018 at 6:52 am in reply to: Masonry Gallery Gap between Images #953148
Rikard
Keymaster
Hey intimadecom,

Please try this CSS instead:
```
@media only screen and (min-width: 768px) {
.av-large-gap.av-fixed-size .av-masonry-entry .av-inner-masonry {
    right: 25%;
    bottom: 25%;
}
}
```
Best regards,
Rikard
May 8, 2018 at 6:51 am in reply to: Easy slider is blank #953147

Rikard
Keymaster

Hey jbernauer,

You are getting and error message on the page related to the Calpress Events plugin, could you try to deactivate that to see if the problem goes away? If not then please post admin login details in private so that we can have a closer look.

Best regards,
Rikard

May 8, 2018 at 6:49 am in reply to: Lightbox (magnific popup) stop to work after upgrading to 4.3.1 #953146

Rikard
Keymaster

Hi Jul,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 8, 2018 at 6:47 am in reply to: change menu colors #953145

Rikard
Keymaster

Hi Els,

I’m not sure what that could have been, are you using any caching plugins on the site? Do you know if your hosting provider is applying varnish cache?

Best regards,
Rikard

May 8, 2018 at 6:45 am in reply to: Exit popup shown in Mobile #953142

Rikard
Keymaster

Hey Daniele1989,

I’m not sure I understand what you mean by that, please try to explain a bit further and post a link to where we can see the elements in question.

Best regards,
Rikard

May 8, 2018 at 6:44 am in reply to: Conflicts isotope.js with a isotope file in a plugin #953140

Rikard
Keymaster

Hey Biggy,

I’m not sure if there is a solution if there is a conflict between the two, where can we see the actual problem?

Best regards,
Rikard

May 8, 2018 at 6:42 am in reply to: Displaying Slider via PHP #953138

Rikard
Keymaster

Hi,

Thanks for the feedback, I think that is because you are not calling wp_head();, please try doing so. Please note that this is outside the scope of theme support. You are welcome do anything you like in terms of customisation, but we are here to help you with problems with theme, not customisations like this.

Best regards,
Rikard

May 8, 2018 at 6:35 am in reply to: iframe with piwik opt out empty #953133

Rikard
Keymaster

Hi Babette,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 8, 2018 at 6:31 am in reply to: Buttons on tablets #953131

Rikard
Keymaster

Hi Huw,

Thanks for the feedback, I’ll leave this open in case you should need any further help on the topic.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 54,601 through 54,630 (of 93,586 total)

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