Page 1809 – Support | Kriesi.at – Premium WordPress Themes

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May 10, 2018 at 7:03 am in reply to: Accordeon scroll position #954387

Rikard
Keymaster

Hi,

Thanks for that, I get the same problem on my end. It seems to be related to this file: jquery.smoothState.functions.js. Is that something that you have added on your own?

Best regards,
Rikard

May 10, 2018 at 6:59 am in reply to: Site not working #954385

Rikard
Keymaster

Hi,

We do check that, but I can’t disclose the details as what exactly we do unfortunately :-)

If you have a working API key then you shouldn’t have any problems. If you should get problem for some reason then just get back to us here and we’ll help you out.

Best regards,
Rikard

May 10, 2018 at 6:57 am in reply to: Add a bar to show the cookie banner #954383

Rikard
Keymaster

Hi,

Your site is in under construction mode so we can’t view it, please post login detail in private. Also please post a mockup or screenshot of your intentions as I’m still not sure what you are trying to achieve.

Best regards,
Rikard

May 10, 2018 at 6:54 am in reply to: Image Caption with Link Error #954380

Rikard
Keymaster

Hey Briana,

Thanks for the login details. Could you try updating the theme to the latest version (4.3.1) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

May 10, 2018 at 6:49 am in reply to: Adding same hover zoom effect on Icon Symbol like on pictures #954372

Rikard
Keymaster

Hi,

Thanks for that. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 10, 2018 at 6:49 am in reply to: Easy slider does not show if "Load only used elements" is active #954371

Rikard
Keymaster

Hi,

Thanks for that. I see that you are running a separate caching plugin, does it work if you delete the cache from that and leave it deactivated? There are some problems with this functionality as it’s brand new, if it still doesn’t work then please leave it deactivated until we find a fix for it.

Best regards,
Rikard

May 10, 2018 at 6:46 am in reply to: I am unable to update my Enfold Template to the new 4.3 version Help. #954368

Rikard
Keymaster

Hi,

I’m not sure if I understand your problem, are you not seeing the update notifications on the backend? If so then you can try to update manually via FTP: http://kriesi.at/documentation/enfold/updating-your-theme-files/

Make sure to keep proper backups of your sites in case you should need to roll back.

Best regards,
Rikard

May 10, 2018 at 6:44 am in reply to: contact form customization contact-form.php, will updates reset the changes? #954367

Rikard
Keymaster

Hi,

Thanks for the feedback. So you are looking to add something to the contact form? If so; what and where exactly?

Best regards,
Rikard

May 10, 2018 at 6:36 am in reply to: Woocommerce Problem #954358

Rikard
Keymaster

Hi Angela,

Yes that is the current version of WordPress. Could you please provide us with a temporary admin login so that we can take a closer look at your site? You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 10, 2018 at 6:34 am in reply to: Change Accordion Toggle Icons #954357

Rikard
Keymaster

Hi RMansfield430,

Sorry about that, we are about to move all the documentation from that site to this and there were some interruptions. The link is working for me when I checked just now, could you check again please?

Best regards,
Rikard

May 10, 2018 at 6:32 am in reply to: All Shortcodes have av_uid='av-d7ng7vw' added #954356

Rikard
Keymaster

Hey havi,

I’m not sure where you are seeing that, could you try to explain a bit further or post a screenshot of the problem please?

Best regards,
Rikard

May 10, 2018 at 6:31 am in reply to: Currently have the ENFOLD theme installed but stretch layout does not apply #954354

Rikard
Keymaster

Hi,

Thanks for the login details. The content of the footer will keep within the container width that you can set in the theme options. Do you want the footer content to go full width?

Best regards,
Rikard

May 10, 2018 at 6:27 am in reply to: After update can't view images for portfolio grid #954352

Rikard
Keymaster

Hi,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 10, 2018 at 6:26 am in reply to: Cannot set homepage #954350

Rikard
Keymaster

Hey nymetrowx,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 10, 2018 at 6:24 am in reply to: Enfold and WordPress MU #954349

Rikard
Keymaster

Hi,

Are the sites going to be on different domains? If so then I would recommend you to get 3 basic licenses as a license is only valid for one domain. If the sites are all going to be on the same domain a single basic license is enough.

Best regards,
Rikard

May 10, 2018 at 6:20 am in reply to: Using advance layout editor in CPT #954343
Rikard
Keymaster
Hey dvalansi,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Please post a link to the code you added for reference as well.

Best regards,
Rikard
- This reply was modified 7 years, 8 months ago by Rikard.
May 10, 2018 at 6:17 am in reply to: Button on Picture #954341

Rikard
Keymaster

Hi Andreas,

You should be able to achieve something similar if you use the Grid Row element and set the images as backgrounds, then you can add button elements to the individual cells.

Best regards,
Rikard

May 10, 2018 at 5:53 am in reply to: Switched to HTTPS and logo is still being served over HTTP #954321

Rikard
Keymaster

Hi,

Thanks for helping out WP Turned Up, did you try that out @bloodyamazing?

Best regards,
Rikard

May 10, 2018 at 5:52 am in reply to: The link you followed has expired – Please try again. #954319

Rikard
Keymaster

Hi,

Where exactly are you getting that message and what are you trying to do when that occurs? If you want a refund then you would need to contact Envato support.

Best regards,
Rikard

May 10, 2018 at 5:48 am in reply to: have video autoplay on mobile #954308

Rikard
Keymaster

Hi,

Thanks for sharing @goldengate415, I’ve never tried that myself but I take you word for it :-)

Best regards,
Rikard

May 10, 2018 at 5:46 am in reply to: Html Video Background #954306
Rikard
Keymaster
Hi antdesign01 and khickman,

Please open your own threads and include details to where we can see your problems.

Best regards,
Rikard
- This reply was modified 7 years, 8 months ago by Rikard.
May 10, 2018 at 5:45 am in reply to: Html Video Background #954304

Rikard
Keymaster

Hi timbdesign,

Your video is playing fine on my end using Chrome, did you try to clear your browser cache and reload the page?

Best regards,
Rikard

May 10, 2018 at 5:43 am in reply to: Display images on mobile two wide rather than one wide #954302

Rikard
Keymaster

Hey hostworks,

Your site doesn’t seem to be loading on my end?

Best regards,
Rikard

May 10, 2018 at 5:40 am in reply to: Saving didnt work! Please reload the page and try again #954297

Rikard
Keymaster

Hi SamenFietsen,

Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 10, 2018 at 5:39 am in reply to: Bugs after Update to newest Version #954295

Rikard
Keymaster

Hi maxfranz,

Great, glad you found the problem. If you should need any further help then please post admin login detail in private and let us know how and where to reproduce the problem.

Best regards,
Rikard

May 10, 2018 at 5:37 am in reply to: Custom styling for the new button row element #954291

Rikard
Keymaster

Hi Tobias,

Thanks for the feedback. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

May 10, 2018 at 5:35 am in reply to: A second menu below the main menu #954287

Rikard
Keymaster

Hi Luke,

Yes, please try it in functions.php.

Best regards,
Rikard

May 10, 2018 at 4:56 am in reply to: Featured Image on pages are not full size (100%) #954275
Rikard
Keymaster
Hi,

Thanks for the link and screenshots. Please try the following in Quick CSS under Enfold->General Styling:
```
.page-thumb img {
  width:100% !important;
}
```
Best regards,
Rikard
May 10, 2018 at 4:51 am in reply to: woocommerce product category display #954274
Rikard
Keymaster
Hi Steve,

Thanks for the feedback, it’s not a sidebar although it looks like it. Please try this CSS as well:
```
.shop_columns_5 .products .product {
    width: 19% !important;
}
```
Best regards,
Rikard
May 10, 2018 at 4:47 am in reply to: Default settings with WPML + Enfold #954272

Rikard
Keymaster

Hi hunter74,

I’m not sure what you mean by that, could you post a link to your site and try to explain a bit further please?

Best regards,
Rikard
Author

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Viewing 30 posts - 54,241 through 54,270 (of 93,302 total)

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