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Hey comtro,
I’m not sure I understand the problem by looking at your site, could you post a screenshot of it please? If you can communicate in english then you will get help faster since most of the moderators don’t speak german.
Best regards,
RikardHey Marco,
My german is not perfect, but you are saying that you can’t add image using the WordPress default Add Media button? If so then no, that is not a known issue.
Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out where and how we can reproduce the problem.
Best regards,
RikardHi Sandra,
The automatic updates don’t work on all server environments unfortunately, could you try to perform the update manually via FTP instead maybe?
Best regards,
RikardHi,
Thanks for the feedback. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardHey essjb,
It sounds like it’s a WordPress/Server issue, most likely server. Do you see any error messages if you inspect the page when you get that error and check the console tab?
Best regards,
RikardHi,
Thanks for that, though the login details you provided are not working. Please check and verify.
Best regards,
RikardHi John,
Thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi,
Thanks for the feedback, though I still don’t know exactly where you are changing the setting? Maybe you could post a screenshot?
Best regards,
RikardHi Stepconsulting,
Please open your own thread and include admin login details to your site in private.
Best regards,
RikardHi turistai,
Thanks for that, though the login details are not working. Please check and verify.
ERRO: Nome ou senha inválidos.
Best regards,
RikardHey bulewold,
Sorry for the problems. Could you try to completely remove the theme folder from the server, then upload the new version of the theme via FTP to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update
Best regards,
RikardHi,
Thanks for that. Could you try updating the theme to the latest version (4.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not then please try to deactivate all plugins to see if there is a conflict coming from any of them.
Best regards,
RikardHey Jbr68,
We’ve had other customers report the same thing, but I’m still not sure what exactly you are doing to create that error. Are you downloading the theme package from Themeforest and then uploading it to WordPress? If so then please upload the package to Google Drive for instance so that we can access it. Then post admin login details in private so that we can give it a go.
Best regards,
RikardHi,
Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHey alarian_ger,
Thanks for the update, please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHey fred1601,
Could you try to clear the cache from Autoptimize and leave it deactivated to see if that helps please?
Best regards,
RikardHey pablonama,
4.2.2 is actually not the latest version of the theme, 4.4 is. Could you try to update to that? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update
Best regards,
RikardHey larrywillisva,
Did you check the Disable self hosted video and audio features feature under Enfold->Performance?
Best regards,
RikardHey Tim,
Could you try updating the theme to the latest version (4.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update
Best regards,
RikardHi,
Thanks for the login details. Please try to unset the News page from the And where do you want to display the Blog? option in the theme options. It should work as expected after that.
Best regards,
RikardHey MarcusJeroch,
Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHey adestic,
Thanks for that, if you switch to one of the default WordPress themes like TwentySeventeen, are you getting the same behaviour?
Best regards,
RikardHi Kischmi,
Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHey bs-AH,
It’s very difficult to say what could be going wrong, but I would suggest that you try to update on a staging version of the site first to see if you run into any problems.
Best regards,
RikardHi Nina,
Did you try to delete and recreate the element to see if that works? If not then please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHey dimitrilpc,
500 internal server error is a very general error, it’s basically the server saying “something went wrong”, so I think your hosting provider should be able to give you some more answers as to why that is happening.
I tried logging into your site but the details are not working, please check and verify.
Best regards,
RikardHi,
Thanks for the feedback. I’m not sure why that would be to be honest, what is the exact name of the Yoast option that you activated?
Best regards,
Rikard
