Page 693 – Support | Kriesi.at – Premium WordPress Themes

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July 18, 2017 at 5:20 am in reply to: Shopping cart is not working in mobile device after update 4.1.1( urgent, urgent #823074

Nikko
Inactive Moderator

Hi,

I have tested it using an android phone but I could not see the issue. Is it only happening in your mobile? is the desktop version working fine on your end?

Best regards,
Nikko

July 18, 2017 at 5:10 am in reply to: Spinning Wheel need help asap #823072
Nikko
Inactive Moderator
Hi,

Thanks I tried the homepage and I’m getting a js error:
```
/wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 403 ()
```
Can you give us permission to deactivate any plugins (just for few minutes to check if they are causing the issue) and also ftp access? so we can try to debug it.

Best regards,
Nikko
July 18, 2017 at 5:06 am in reply to: Change Full screen slider caption location only in one place #823069
Nikko
Inactive Moderator
Hey navindesigns,

Try adding this css code in Quick CSS (located in Enfold > General Styling):
```
.home #fullscreen_slider_0 .slideshow_inner_caption {
    padding-top: 300px;
}
```
Hope this helps :)

Best regards,
Nikko
July 18, 2017 at 4:54 am in reply to: different logo color on specific page #823068
Nikko
Inactive Moderator
Hey peanuttario,

Try adding this css code in Quick CSS (located in Enfold > General Styling):
```
.page-id-18 .logo img {
    display: block;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
    background: url(https://domain.com/newlogo.png) no-repeat;
    width: 300px;
    height: 76px;
    padding-left: 300px;
}
```
Just replace http://domain.com/newlogo.png with the url of the logo you want to use. Hope this helps :)

Best regards,
Nikko
July 18, 2017 at 4:41 am in reply to: How to set the language #823066

Nikko
Inactive Moderator

Hi,

Yes, but you need to use one of the plugins mentioned there :)

Best regards,
Nikko

July 18, 2017 at 12:03 am in reply to: Terms & Conditions twice and fully collapsed on checkout #823027

Nikko
Inactive Moderator

Hi,

Glad that you found the solution. I think it will be fixed on the future release not sure if it’s on the next release since we can’t reproduce the same issue on our end.

Best regards,
Nikko

July 17, 2017 at 11:59 pm in reply to: WTF … What did you do to Enfold 4.1? #823023

Nikko
Inactive Moderator

Hi,

Yes, I have said I have disabled minify purge the cache and enabled minify back. I’m asking you to disable minify and purge cache but don’t enable it back.

Best regards,
Nikko

July 17, 2017 at 11:56 pm in reply to: Layerslider Disappeared #823020

Nikko
Inactive Moderator

Hey jnightingale,

Can you give us ftp access? so we can check if there are php errors.

Best regards,
Nikko

July 17, 2017 at 11:56 pm in reply to: Tab Section Padding Problems #823019

Nikko
Inactive Moderator

Hi,

Can you try using 2 1/2 columns instead of using only one. Let us know if this fixes the issue.

Best regards,
Nikko

July 17, 2017 at 11:50 pm in reply to: Scroll back up arrow box #823013

Nikko
Inactive Moderator

Hi,

Glad that Sarah helped you. Thanks for using Enfold :)

Best regards,
Nikko

July 17, 2017 at 11:49 pm in reply to: Theme not updating #823012

Nikko
Inactive Moderator

Hey Cassandra,

Can you try to update enfold via ftp? you can find the instructions here: http://kriesi.at/archives/the-complete-guide-to-updating-enfold
Hope this helps.

Best regards,
Nikko

July 17, 2017 at 11:48 pm in reply to: Page editor won't load – Enfold 4.1.1 #823011

Nikko
Inactive Moderator

Hi,

Glad that you figured it out. Let us know if you need more assistance :)

Best regards,
Nikko

July 17, 2017 at 11:46 pm in reply to: New Mobile Menu Issues #823010

Nikko
Inactive Moderator

Hey jstonestreet,

Can you try to revert it back to 4.0.7? then do the update on a staging site.

Best regards,
Nikko

July 17, 2017 at 11:42 pm in reply to: Fontello icons seen as Unicode characters #823009

Nikko
Inactive Moderator

Hey Philippe,

Can you post a link to the page mentioned? so we can take a closer look.

Best regards,
Nikko

July 17, 2017 at 11:40 pm in reply to: Youtube video with black bands in the mobile #823007

Nikko
Inactive Moderator

Hey José Ramón,

Can you try to replace the iframe code you used with this one: https://pastebin.com/Wy8uQz9V
Hope this helps :)

Best regards,
Nikko

July 17, 2017 at 11:32 pm in reply to: Burger menu in desktop version #823002

Nikko
Inactive Moderator

Hi,

Glad that you fixed it. Thanks for using Enfold :)

Best regards,
Nikko

July 17, 2017 at 11:31 pm in reply to: logo falls behind slider after update #823000
Nikko
Inactive Moderator
Hi,

Can you try adding this css code in Quick CSS (located in Enfold > General Styling):
```
.logo, .logo a {
    overflow: visible;
}
```
Hope this helps :)

Best regards,
Nikko
July 17, 2017 at 11:28 pm in reply to: Table in Enfold #822998

Nikko
Inactive Moderator

Hey shailendra,

I think what you can do is to use css to hide the large table in mobile and create a new table (about 2 columns) add some class to it and hide it on large screens and show it mobile. Hope this idea helps.

Best regards,
Nikko

July 17, 2017 at 11:19 pm in reply to: Blog title not showing up in a Page #822994

Nikko
Inactive Moderator

Hi,

I have checked it and could verify the issue, I tried the same setup on my end using 4.1.2 however the page title is showing on my end, but on your site, the page title is gone (not just hidden), can you try to switch to Enfold theme and check if the issue still persists.

Best regards,
Nikko

July 17, 2017 at 10:50 pm in reply to: Spinning Wheel need help asap #822985

Nikko
Inactive Moderator

Hey web4698,

Thanks for providing the admin access, I have checked it but it loads properly on my end. Screenshot in private content.
Best regards,
Nikko

July 17, 2017 at 10:46 pm in reply to: Enfold Version 4.1 Update troubles? #822982

Nikko
Inactive Moderator

Hi,

Can you give us ftp access also?

Best regards,
Nikko

July 17, 2017 at 10:35 pm in reply to: WTF … What did you do to Enfold 4.1? #822973

Nikko
Inactive Moderator

Hi,

Can you try to disable minification (minify) from w3 total cache and purge the cache. You are getting errors because of it.

Best regards,
Nikko

July 17, 2017 at 10:23 pm in reply to: Enfold Version 4.1 Update troubles? #822968

Nikko
Inactive Moderator

Hi Kackster,

Please create a separate thread and give us temporary admin access and ftp access, post in private content so it is only visible to you (thread creator) and the moderators.

Best regards,
Nikko

July 17, 2017 at 10:03 am in reply to: Table description column not ligning up #822458

Nikko
Inactive Moderator

Hi,

Glad that you fixed it :)

Best regards,
Nikko

July 17, 2017 at 9:59 am in reply to: Not show filters by woocommerce in sidebar (color, price) all atributes #822451

Nikko
Inactive Moderator

Hi,

Thanks for providing the admin access. I have checked it and can verify that right widget is used but it’s not rendering and no js errors showing. Can we ask for ftp access also? so we can try to debug for php errors.

Best regards,
Nikko

July 17, 2017 at 9:51 am in reply to: Import Demo File– Enfold 2017 xml file missing? #822441

Nikko
Inactive Moderator

Hi,

The PHP ZipArchive extension is required to import .zip files, please install this extension. You might need to ask your webhost for this.

Best regards,
Nikko

July 14, 2017 at 9:37 pm in reply to: Burger menu after update to 4.1.1. #821447

Nikko
Inactive Moderator

Hey Chantalkrijn,

It can be changed it Enfold > Main Menu > Menu Items for Desktop set to Display as text. Hope this helps :)

Best regards,
Nikko

July 14, 2017 at 9:35 pm in reply to: contact form data transfer to spreadsheet or mailchimp? #821446

Nikko
Inactive Moderator

Hi,

Glad we could help and thanks for using Enfold :)

Best regards,
Nikko

July 14, 2017 at 9:34 pm in reply to: Content Element > Icon > How can I align a few icons side by side? #821443

Nikko
Inactive Moderator

Hi,

Glad we could help. Thanks for using Enfold :)

Best regards,
Nikko

July 14, 2017 at 9:34 pm in reply to: New Hamburger Menu #821442

Nikko
Inactive Moderator

Hi,

I understand that it’s more work and frustrating however this move is necessary, even wordpress and woocommerce does this change. I am very sorry for the inconvenience :(

Best regards,
Nikko
Author

Posts

Viewing 30 posts - 20,761 through 20,790 (of 25,536 total)

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