Viewing 13 posts - 1 through 13 (of 13 total)
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  • July 17, 2017 at 10:27 pm #822970
    web4698

    Hi there,
    In the advanced editor I get the spinning wheel and have tried everything you recomnend. Nothing is helping!

    My Enfold Layout Builder is not loading properly

    Please help asap – I need to make a change to the site that is very time sensitive but can’t because I can’t get access to the editor.

    July 17, 2017 at 10:50 pm #822985
    Nikko

    Hey web4698,

    Thanks for providing the admin access, I have checked it but it loads properly on my end. Screenshot in private content.
    Best regards,
    Nikko

    July 18, 2017 at 3:20 am #823055
    web4698

    That page works but most do not. ie. home page, locations, about …Can you check again?

    July 18, 2017 at 5:10 am #823072
    Nikko

    Hi,

    Thanks I tried the homepage and I’m getting a js error:

    /wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 403 ()

    Can you give us permission to deactivate any plugins (just for few minutes to check if they are causing the issue) and also ftp access? so we can try to debug it.

    Best regards,
    Nikko

    July 18, 2017 at 5:13 am #823073
    web4698
    This reply has been marked as private.
    July 18, 2017 at 3:45 pm #823359
    web4698

    any luck?? I need to edit the site asap.

    July 19, 2017 at 4:39 am #823620
    Nikko

    Hi,

    Sorry for the late response, I have checked it and the only error/notice I get is from ninja forms recaptcha. The spinning wheel seems to appear when there is a Text Block but I still couldn’t figure out why (have created a test page with only text block, link in private content). I have enabled avia layout debug: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/ which shows the shortcode used.

    Your site is protected by sucuri and error in the js console is 403 which is a permission issue, can you try to disable any caching or security settings and then check after several minutes since it would take some time for it to take effect. I think adjusting the security settings would help fix the issue.

    Best regards,
    Nikko

    July 19, 2017 at 6:26 am #823682
    web4698
    This reply has been marked as private.
    July 19, 2017 at 1:38 pm #823939
    Nikko

    Hi,

    Sure, glad the spinning wheel issue is fixed :) As for google map, I tried logging in but doesn’t work on my end, I tried to manually change the single quote but it doesn’t work also, I’m not sure if the characters are the issue.

    Best regards,
    Nikko

    July 20, 2017 at 3:16 am #824301
    web4698
    This reply has been marked as private.
    July 20, 2017 at 4:14 am #824319
    Nikko

    Hi,

    Thanks for providing the access, it’s fixed now, I noticed this action hook was added in functions.php:

    add_action('init', 'ava_googlemaps_apikey');

    I have commented it and it’s now working properly :)

    Best regards,
    Nikko

    June 7, 2018 at 9:34 pm #969792
    web4698
    This reply has been marked as private.
    June 10, 2018 at 11:58 am #970738
    Victoria

    Hi web4698,

    Can you please deactivate Wordfence and see if the issue remains?

    Also, you have 2 different key for Google maps. One in theme options and the other in the functions.php, you need to remove one.

    Best regards,
    Victoria

    • This reply was modified 5 years, 10 months ago by Victoria.
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