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Viewing 30 posts - 15,031 through 15,060 (of 25,536 total)
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  • in reply to: Envato Private Token Doesn't Work #1033054

    Hi,

    Can you try the solution posted on this thread: https://kriesi.at/support/topic/envato-private-token-doesnt-work/#post-1023876
    Hope this helps.

    Best regards,
    Nikko

    in reply to: Mobile Breakting Point #1033053

    Hey Esther,

    Can you try adding this css code instead:

    @media only screen and (max-width: 1366px) and (min-width: 768px) {
      .html_header_sidebar #header .av-main-nav > li {
        display: none;
      }
    
      .html_header_sidebar #top #header .av-main-nav > .av-burger-menu-main {
        display: block;
      }
    }

    Best regards,
    Nikko

    in reply to: VIDEO LIGHTBOX Not Working #1033048

    Hi Justin,

    I’m not really sure why that link doesn’t work.
    I just tested the link you gave and replaced it with the one I posted which worked.
    As for https://racestarttraining.com it didn’t have autoplay so it’s not working also.

    Best regards,
    Nikko

    in reply to: Link in image gallery #1033041

    Hi Stefan,

    It seems like videos in slides of the slider doesn’t work properly, that’s why mobile fallback image is needed.
    I could only suggest a workaround which is hiding the slider in mobile and create a text block with a youtube embed code, hide it on desktop and show in mobile.
    Modifying this on the slider would take a lot of time to do, so I am afraid it’s out of the scope of our support.
    But please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/
    This system allows us to keep track of user suggestions and lets you vote on the feature you would like to see the most. I am afraid though there is no guarantee that a feature will get implemented.

    Best regards,
    Nikko

    in reply to: Blog Thumbnail spacing #1033020

    Hi tankerhq,

    Can you try adding this css code:

    @media only screen and (min-width: 767px) { 
      .responsive #top #wrap_all .slide-entry {
        margin-left: 0 !important;
      }
    }

    Best regards,
    Nikko

    in reply to: Quick CSS Mistake #1033017

    Hi Nathan,

    The problem comes from this text < try to use this instead:

    & l t ;

    without the spaces.

    Best regards,
    Nikko

    in reply to: Issue with Layerslider #1032963

    Hi sdachos,

    No, you don’t need to reinstall woocommerce plugin.
    Try to do this in this manner, backup your site first then switch Enfold to default wordpress theme (like Twenty Seventeen), delete the Enfold theme then install it again (via WP Dashboard or FTP).

    Best regards,
    Nikko

    in reply to: Unable to schedule new posts with Yoast enabled #1032961

    Hi CharlotteKCM,

    You can change it in Enfold > Advanced Styling > edit Main Menu Links.
    Hope this helps.

    Best regards,
    Nikko

    in reply to: Reset theme #1032957

    Hi Trinemaija Brandt,

    We apologize for the late response, however the temporary access you have given us isn’t working anymore.

    Best regards,
    Nikko

    in reply to: Mixed fonts and display in Main menu #1032952

    Hi xtenz,

    I apologize for the late response.
    It’s in Enfold > Advanced Styling > Main Menu Submenu Links (make sure not check mouse hover).
    I have changed the size 15px. Let us know if you need further assistance.

    Best regards,
    Nikko

    Hi VanDongenOnline,

    You can remove it. I have replied on your other thread https://kriesi.at/support/topic/happy-customer/ try to follow the instructions there first, then just reply here.

    Regards,
    Nikko

    in reply to: Unable to schedule new posts with Yoast enabled #1031299

    Hi CharlotteKCM,

    Try to switch to a default WordPress theme, then delete the Enfold theme and re-install the theme again, this should fix the issue you’re having. Let us know if this helps.

    Best regards,
    Nikko

    in reply to: Issue with Layerslider #1031298

    Hi sdachos,

    I’m getting this error:

    Using LayerSlider from a non-standard install location or having a different directory name could lead issues in receiving and installing updates. Commonly, you see this issue when you’re using a theme-included version of LayerSlider. To fix this, please first search for an option to disable/unload the bundled version in your theme, then re-install a fresh copy downloaded from CodeCanyon. Your sliders and settings are stored in the database, re-installing the plugin will not harm them.

    Can you try to re-update your Enfold theme via ftp?

    Best regards,
    Nikko

    in reply to: Happy Customer #1031292

    Hey LPCM,

    We apologize for the late response, for the meantime you may use Contact Form to DB plugin: https://wordpress.org/plugins/contact-form-to-db/ so even emails that aren’t sent are still stored in database and you can check it. Or temporarily you can use contact form plugins such as Contact Form 7 as alternative. Then create a staging site, where we can try to troubleshoot it without affecting your live site, you can check this post for tutorial: https://themeisle.com/blog/wordpress-staging-site/

    Best regards,
    Nikko

    in reply to: change height of blog post images #1031287

    Hi bobfurgo,

    Try adding this php code at the bottom of functions.php:

    add_filter( 'avf_modify_thumb_size', 'enfold_customization_modify_thumb_size', 10, 1 );
    
    function enfold_customization_modify_thumb_size( $size ) {
      $size['entry_with_sidebar'] = array('width'=>845, 'height'=>421);
      return $size;
    }

    then try to re-upload the image or if there are a lot of images already, you can use plugins that regenerate images. Let us know if this helps.

    Best regards,
    Nikko

    in reply to: Bug slider on ipad 12 inch #1031286

    Hi plichart1,

    Can you try to disable all plugins then switch to the parent theme?
    If the error is removed, try enabling plugins one by one to know which causes the issue.
    If it doesn’t work, please allow us to disable plugins temporarily and give us ftp access and post the credentials in private content.

    Best regards,
    Nikko

    in reply to: Mixed fonts and display in Main menu #1031263

    Hi xtenz,

    Those submenus displayed horizontally are set as Mega Menu in Appearance > Menus.
    I have unchecked the mega menu option.

    Best regards,
    Nikko

    in reply to: Header Search Results #1031259

    Hi designyvr,

    Glad that we could help :)
    Feel free to comeback if you need further assistance.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Mixed fonts and display in Main menu #1031256

    Hi xtenz,

    I see, the fonts are the same but the color, size and weight aren’t changed.
    I have modified it in Quick CSS.

    Best regards,
    Nikko

    in reply to: Social Icons in Footer #1031248

    Hi Mikenna,

    Yes it’s possible, however you’re using 4 columns and the one you’d like to achieve is only 1-2 columns. The layout is possible, but the image might not totally look the same, you can give us admin and ftp access, and we’ll try to do it. Also use a child theme since footer needs to be modified: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#why-child-theme

    Best regards,
    Nikko

    in reply to: Cookies Consent Message in several languages #1031238

    Hi totoro,

    Glad that Ismael helped you :)
    Feel free to comeback if you need further assistance.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Responsive issue on product page #1030447

    Hey Sovik,

    Try adding this css code in QUick CSS (located in Enfold > General Styling):

    @media only screen and (max-width:1023px) and (min-width:768px) {
      #top .products li.product {
        width: 49%;
        margin-right: 2%;
      }
    
      #top .products li.product:nth-child(2n) {
        margin-right: 0;
      }
    }

    Hope it helps.

    Best regards,
    Nikko

    in reply to: Get rid of comment option #1030439

    Hi NoraGTS,

    Can you try adding this css code in Quick CSS (Located in Enfold > General Styling):

    span.post-meta-infos span.comment-container.minor-meta, 
    span.post-meta-infos span.text-sep.text-sep-comment {
        display: none !important;
    }

    Best regards,
    Nikko

    in reply to: Header Search Results #1030430

    Hey designyvr,

    Can you try adding this css code in Quick CSS (located in Enfold > General Styling):

    .header_color .ajax_search_content .ajax_search_title {
        color: white;
    }
    
    .header_color .ajax_search_content .ajax_search_excerpt {
        display: none;
    }

    Best regards,
    Nikko

    in reply to: Woocomerce shopping cart #1030428

    Hi Schmidtgrafisk,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

     Also give us permission to temporarily deactivate plugins.

    Best regards,
    Nikko

    in reply to: problem with img of background #1030424

    Hi Mino,

    Glad that we could help :)
    Feel free to comeback if you need further assistance.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Fullwidth Sub Menu and Enfold Theme Options #1030283

    Hi notsirhc,

    We have already reported the bug in fullwidth submenu to our devs.
    As for the arrow are you referring on the dropdown arrows for the select field (ex. Type of Participants)? I could see this on my end, can you provide a screenshot?

    Best regards,
    Nikko

    in reply to: Woocomerce shopping cart #1030281

    Hi Schmidtgrafisk,

    I have checked on the video and have verified it on your site.
    However, I can still see you’re using Enfold 4.4.1, can you try to update it to version 4.5? just make a backup of your site first. We also suggest using a staging site first, so you can try to make updates without putting your live site at risk if there’s an issue, you can check this post on how to setup a staging site: https://themeisle.com/blog/wordpress-staging-site/

    Best regards,
    Nikko

    Hey HuxburyQuinn,

    Yes that is correct, wp_enqueue_scripts is best hook to use when loading css/js scripts.
    I have checked both frontend and backend of your site and I don’t see any js errors, if you don’t experience any issues then I think it’s all good.
    Let us know if you need further assistance.

    Best regards,
    Nikko

    in reply to: Unique Navigation Look for Homepage #1030264

    Hi Rebecca,

    I have checked your site and I think your current header is using left logo and right navigation, and the the one you’re trying to achieve is similar using left logo and right navigation though it’s using transparent header. If you notice, we set the transparent logo globally in theme options however it will not take effect to pages until you have set individual pages to transparent header, this way you have total control on where transparent header appears, most of the time it’s in the homepage.

    Best regards,
    Nikko

Viewing 30 posts - 15,031 through 15,060 (of 25,536 total)