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Posts
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Hello.
I have a regular license and had a question for reuse/reset of this. Here is the answer, I received.
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Hi Trinemaija,Thanks for your patience.
To download the latest version of the Enfold theme, please follow the link here: http://www.themeforest.net/downloads
If you have already registered the license and wish to reset it, please contact the author directly:
https://themeforest.net/user/kriesi#contact (Profile)
Once the author resets the initial registration, you are welcome to use the theme on the new host.
Hope this helps. Please let me know if I can be of further assistance.
Best Regards,
ThineshL2 Help Officer
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So in other words, can you please reset the initial registration?
Thank you very much.Kind regards
Trinemaija.Hi Trinemaija,
There is no need to reset your license, you can simply delete the site where you are currently using it, then install it on your new site :-)
Best regards,
RikardHello again.
Ok so I did, but it´s still not working and it´s been a few days now.
It says “no valid plugins were found” when I try too install it.
First it tries to install, but then fails due to the validation.
What to I do?
I really need this theme to start working now.
Thanks.
Kind regards
TrinemaijaHi Trinemaija,
You are not installing a plugin, it’s a theme. Please try under Appearance->Themes.
Best regards,
RikardI have yet another problem that I´m struggling with.
I have the following version of Enfold
Version: 4.4.1
There a no updates available.
I can´t seem to get the Enfold Instagram widget to work.
I´ve tried deleting any cache plugins.
Made sure I use the right Instagram account
Tried using both @trinemaijabrandt and trinemaijabrandt without the @
Tried deleting the widget and reuse it.
Changing the location of the photos and videoes from cache on server to getting it from Insta – and vice versa.
Open links in lightbox and not.
No luck.
All I get is a:
You need to specify an instgram username.
No images available at the moment
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How do I get this widget to start working?Thanks.
/TrinemaijaHi Trinemaija,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoThis reply has been marked as private.Hi Trinemaija,
Thanks for giving us admin access, however I’m still puzzled since Kriesi’s test account on instagram which is in private content works fine.
Can you give us ftp access? so we can look into it further.
Just post the details in private content.Best regards,
NikkoThis reply has been marked as private.Hi,
If you don’t have FTP login details then please try contacting your hosting provider, they will be able to provide you with those.
Best regards,
RikardThis reply has been marked as private.Hi Trinemaija Brandt,
We apologize for the late response.
For the meantime can you try to update to the latest version? and check if this fixes the issue on your end.
Make sure to backup your site first.Best regards,
NikkoThis reply has been marked as private.Hi Trinemaija Brandt,
Sometimes updates are not shown.
Please follow these threads to update the theme
If you need further assistance please let us know.
Best regards,
VictoriaThis reply has been marked as private.This reply has been marked as private.P.SnHow do I remove the theme by Kriesi in the socket?
Hi Trinemaija Brandt,
Just add [nolink] at the end of your copyright text, that should remove the theme by Kriesi.
As for updating the site, I think the issues you’re having might be related to Envato’s changes to their API: https://forums.envato.com/t/important-changes-to-our-api/7891 you should also see the link Victoria gave which is related. I would suggest updating it via ftp, that should make things smoother.Best regards,
NikkoYes I figured out the code myself :) Thanks.
But would you please find that update? Ive given you access ‘ cause nothing is working.Hi Trinemaija Brandt,
Can you give us admin access also? so we can check the backend.
For the meantime, try doing it in icognito mode as most users are having success with it, as explained in this thread: https://kriesi.at/support/topic/envato-private-token-doesnt-work/#post-1023876Best regards,
NikkoYou here by have temporary access again. Thanks for your help finding and running the update and making my Instagram account work.
Hi Trinemaija Brandt,
We apologize for the late response, however the temporary access you have given us isn’t working anymore.
Best regards,
NikkoThis reply has been marked as private.
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