Hi astropower,

The problem seems to be coming from the tight security settings of litespeed web server.
When trying to import it returns a 403 Forbidden error which is permission/security issue.
You can refer to this article, I think the specific issue is one of the 3 mentioned in this article: https://www.smarthostingplans.com/web-server/litespeed-403-forbidden-error-how-to-fix-in-no-time/

Best regards,
Nikko

Hi jb84,

We’re glad to hear that it’s resolved.
Thanks for using Enfold and have a great day :)

Best regards,
Nikko

Hi Bettina,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi GIEKApl,

Try to re-update enfold via ftp.
I found out framework folder is empty, I tried to transfer files via ftp around 180 files however 80 of those file failed to transfer.

Best regards,
Nikko

Hey tyronere,

Can you give us a link to the page mentioned? so we can try to inspect the page.

Best regards,
Nikko

Hi astropower,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hey MadRhino,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hey jb84,

Google recaptcha is not available in 4.4.1, I think it was integrated in 4.5.4.
If you need to stay in that version, I think you can follow Ismael’s suggestion here: https://kriesi.at/support/topic/starting-to-receive-spam-enquiries-from-contact-form-on-website/#post-817676

Best regards,
Nikko

Hey Advantage09,

There are 2 ways, first you can replace the image (oval image) with an image that has equal height and width.
The second way, (will stretch the image), just add this css code in Quick CSS:

#top .av-catalogue-list .av-catalogue-image {
    width: 44px;
    height: 44px;
}

Best regards,
Nikko

Hi AWZ,

Maybe it’s the setting in 365 that’s why its not received.
By default the email address is fetched from Settings > General > Email Address (admin email), but you can change/override this in the contact form.

Best regards,
Nikko

Hi HEF2015,

You can right click on the layerslider and select Inspect Element.
After that look for the id, please refer to the screenshot in private content.

Best regards,
Nikko

Hey LorenzoC1991,

Your site is still in maintenance mode, can you give us access? so we can atleast inspect the header of your page? since that image isn’t part of Enfold, maybe it’s from a plugin.

Best regards,
Nikko

Hey Konstantin,

I’m getting this on the url you gave:

Error 522
Connection timed out

Are you using masonry or maybe portfolio grid?

Best regards,
Nikko

Hi jannnnnneke,

Try adding this css code, you’ll need to tweak it a bit:

.avia_transform .av-extra-border-element.border-extra-diagonal .av-extra-border-inner {
    border-radius: 50% !important;
    transform-origin: center top;
    transform: rotate(0) translate(160px, -75px) scale(1.5);
}

Best regards,
Nikko

Hi fschreib,

The login credentials you gave doesn’t seem to work.
However, I think the issue you have with updating is caused by envato’s changing of their api.
I would suggest doing the following:
1. Backup your current enfold theme files (just in case there are some issues that might occur)
2. Download the latest version of Enfold in themeforest. (Put your site in maintenance mode)
3. In your WordPress Dashboard, go Appearance > Themes > switch to WordPress default theme like twenty nineteen.
4. Delete Enfold and upload the latest you have downloaded.

Best regards,
Nikko