Viewing 23 posts - 1 through 23 (of 23 total)
  • Author
    Posts
  • #1137066

    Hi,

    weird problem: In the contact form there is the right mailaddress. But the customer gets no mails from the form (he uses office 365). We´ve testet another mailaddress: it works. Where is the problem?

    But I as a admin get the mails (testmails and mails). Normally I wouldn´t expect, that the admin mailadress (preferences / general) would have an effect on mails that send over the form…

    I am at a loss. Ideas?

    Thanks

    #1137080

    Changed the admin mail. Does not have an effect to the mail issue.

    Is it correct, that there is only one place in the backend to control the mailaddress: in enfold contact form element?

    #1137587

    Hi AWZ,

    Maybe it’s the setting in 365 that’s why its not received.
    By default the email address is fetched from Settings > General > Email Address (admin email), but you can change/override this in the contact form.

    Best regards,
    Nikko

    #1137808

    Hi Nikko,

    thanks. Maybe. But at first I have to exclude that is there is an error of the website itself. Backend preference: This is the knowledge and expectations that i have too. But that does not explain, that I as a admin receive all the mails. Please have a look in the backend.

    Thanks

    #1137810

    But that does not explain, that I as a admin receive all the mails…

    I mean, that I get copy of all mails as an admin and they don´t receive the mails.

    #1137970

    Hi AWZ,

    Thanks for giving us admin access, however I checked on the form in your contact page and there’s just a single email address there, is that the form you are referring?
    Can you try to test the same setting with contact form 7? and check if they are receiving it or not.

    Best regards,
    Nikko

    #1137987

    Hi Nikko,

    did you expect more than a single mailadress? Yes that is the correct mail.
    Why? Normally your enfold form is perfect.

    Thanks

    #1138341

    Hi AWZ,

    Yes, to be honest I was expecting atleast 2 email addresses (separated by commas).
    Just tested the form, I included my email address to the list of emails that should receive email when form is sent (have removed my email address just now).
    And I received the email on my gmail account, though it was on spam, you can refer on the screenshot in private content.

    Best regards,
    Nikko

    #1138724

    Hi Nikko,

    thanks. So the conclusion for you is, that the enfold contact form in this website works regular. And the test with contact form7 is superfluous.
    What do you think about the mail in the spam folder? Does it come from your mailadress or … ?

    Best regards Sven

    #1138817

    Hi AWZ,

    Yes that’s more or less like it, Enfold’s contact form provides basic functionalities, contact form 7 is more powerful and advanced since that plugin is focused only in forms.
    As for the mail in the spam folder, the from email address is fetched from the email address submitted in the form but there is already a ticket submitted for this issue and our devs are already working on it.

    Best regards,
    Nikko

    #1138819

    ok & thanks

    #1139102

    Hi Sven,

    Thanks for the update, please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    #1140240

    So again,

    next website with a contact form issue. This is not an individual case. Please check the contact site and preferences.
    Two websites with enfold theme and avia contact form issues. That’s no coincidence.

    In tests I didn´t get a success message in the frontend too.

    Please solve this problem.
    Thanks

    #1141253

    Hi,

    this is the 2. client, that has issues with your contact form. In the first case they get no mails but testmails via contact form were successful. In this case nothing happened incl. there is no success message in the frontend after sending = maybe there is a problem in general with the avia contact form.

    Until now I have no answer – please check the backend – It is urgent! Need your support.

    Thanks

    #1141274

    Hi AWZ,

    I tried to submit in the contact form it succeeded, I have posted a screenshot link in private content.
    What other issue do you have on the form? if it’s going to spam, then try to use Mike’s solution in this thread: https://kriesi.at/support/topic/set-reply-to-header-from-user-entered-mailadress/#post-1084804

    Best regards,
    Nikko

    #1141339

    Thanks Nikko for your fast response. Questions to that

    Your testing
    After the client told me, that the form doesn´t work, I tested the contact form extensive with the same result: no mails were send. It was hard to change the content of this site, because there were always issues of store and updating the site from the backend… After your testing it seems that it works.
    What did you fix on the website? (Why is the frontend in your screenshot in english? Do you change the preferences for the test…)

    Your link
    Don´t know what you mean with this thread. Mike´s solution fixed a issue with reply to mails …

    Thanks

    #1141369

    Hi AWZ,

    I did nothing but just checked the Contact Page and tested it out, as for the english text, since I’m using chrome it translates other languages to english but no settings were changed.
    As for the link, it was for spam, since the issue with it was the from email used is the email address in the submitted form, and mail servers marked it as spam since the from email address is different from the domain name, to fix it from email is changed to some email that belongs to your domain. The reply to part of it is used to address the issue when you try to reply to the sender with this setup since the from email is now the email address from your domain.

    Best regards,
    Nikko

    #1141394

    Hi Nikko,

    Roger.

    To the following recommended code snippet. I do not really understand, why the code is necessary.
    1) The mailaddress is identical to the domain.
    2) The contact form works in this website and other websites since a long time … What happened?
    3) Does enfold contact form issues increase … If – do you have an update?
    4) If I use the code – do I have to replace this line or more?
    $from = "info@<domain>";

    Code:

    //have the visitor address in the Reply-To: header instead of the From: header
    add_filter('avf_form_from', 'enfold_contact_form_change_from', 10, 3);
    function enfold_contact_form_change_from($from, $new_post, $form_params) {
            global $enfold_visitor_from;
            $enfold_visitor_from = $from;
            $from = "info@<domain>";
            return $from;
    }
    
    add_filter( 'avf_form_mail_header', 'enfold_contact_form_add_replyto', 10, 3 );
    function enfold_contact_form_add_replyto( $header, $p1, $p2 ) {
            global $enfold_visitor_from;
            $header .= 'Reply-To: ' . $enfold_visitor_from . "\r\n";
            return $header;
    }
    #1141666

    Hi AWZ,

    1. It’s not actually identical, If example someone submits the form and puts his email, eg. (Email address hidden if logged out) , the from email you will receive is (Email address hidden if logged out) , which is blocked or sent to spam by mail servers since it’s coming from mydomain.com and the email address is otherdomain.com, however with the code added (just replace info@), the from email will become (Email address hidden if logged out) and mail servers will not mark it as spam.

    2. Yes it works before, but web is evolving and this is just a security measure for email spoofing.

    3. When there are enhancements made on a system then most likely new issues will arise but we do submit tickets for bugs we have identied and our devs would fix it.

    4. Yes, that’s the line that you need to change, you could change it with something similar to the one I put in private content.

    Best regards,
    Nikko

    #1141871

    Thanks,

    tested it. Doesn´t work actually.

    Error in the code?
    Do I have to install the mail in the hosting backend?

    Best regards,
    Sven

    #1142099

    Hi Sven,

    I have tested it out and indeed it’s not working.
    I installed this plugin WP Mail SMTP just to test if it’s sending email (without enfold) using the default settings but it’s not working either.
    You can test this by going to the link in private content and use your receiving email address.
    Try to pick another mailer since the default one doesn’t seem to work.

    Best regards,
    Nikko

    #1142595

    Hi Nikko,

    SOLVED! Found the problem. Thanks for your help, cooperation and good hints. Testet the WP Mail SMTP, but don´t wanted to use other smtp clients like gmail etc.

    1) Installed Easy WP SMTP. Test mail works. There are log files in the free version too. And a easy setup for SMTP configuration settings.
    2) Then I got the credentials for the hosting. Checked all preferences there
    3) And there is no info@(this-domain.de)! Only a catch all info@(all-domains)
    4) I create a new mailaddress, insert it in Easy WP SMTP and yeah it works.

    THANKS!

    #1142669

    Hi AWZ,

    Glad you got it working for you and thank you for sharing! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

Viewing 23 posts - 1 through 23 (of 23 total)

You must be logged in to reply to this topic.