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  • #1137158

    Suddenly the thumbnails in the events calendar and the catalogue widget in Enfold is not showing up as round anymore. They are oval, either vertical or horizontal. Any idea why this is happening and how can I get it back to being round.

    The old ones stay round, it is new events and new catalogue items that is showing oval thumbnails.

    As you can see on this page, the top one is circle, the second one is oval. I need them all to be a circle.

    Also, featured images set in a post and showing up in a blog-post widget on the front page does no longer conform to equal height and width as it did before. https://www.spatind1414.no

    Regards
    Nina

    • This topic was modified 1 month ago by  Advantage09.
    #1137590

    Hey Advantage09,

    There are 2 ways, first you can replace the image (oval image) with an image that has equal height and width.
    The second way, (will stretch the image), just add this css code in Quick CSS:

    #top .av-catalogue-list .av-catalogue-image {
        width: 44px;
        height: 44px;
    }

    Best regards,
    Nikko

    #1138242

    I am not sure if I am clear.
    It was not like this a couple of weeks ago. When adding a featuered image to a post, it came out as a circle or square, either on the blog page or in a post widget. I did not alter any css, and also in your own documantation it says the post thumbnail is circle by default. And on my site it is not anymore.

    Regards Nina

    #1138314

    Hi Nina,

    I apologize, I suggested a fix instead of tackling possible issues.
    I tried to compare it on my local server using image with different height and width and I didn’t have an issue, the only thing I noticed as a difference is in your site it fetches the full image instead of a small cropped image.
    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1139047

    Temporary login provided.

    #1139326

    Hi Advantage09,

    I just checked your site and noticed that when you upload an image, it does not generate other image sizes.
    That’s what’s causing the issue, when an image is uploaded to the catalogue it looks for the square image size to use and if it can’t find it, it will just use the full image size.

    Best regards,
    Nikko

    #1139346

    Okay.
    How do I go about resolving that?

    Regards
    Nina

    #1139375

    Hi Nina,

    Did you add any custom code?
    Can you try to remove one of the Enfold theme in Appearance > Themes? since currently there are 2 and might produce unnecessary results.

    Best regards,
    Nikko

    #1139653

    Hi

    Thank you for pointing me in the right direction. I updated to the latest version of Enfold, deleted the old one that was still there. No change. I then installed the Regenerate Thumbnail plugin, I got an error message that my server could not regenerate thumbnails due to missing Imagick or GD PHP extension. As soon as that was sorted, all thumbnails are back to their correct look and size.

    Regards
    Nina

    #1139777

    Hi Nina,

    We’re glad that we could help and thanks for sharing how it was fixed on your end :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

Viewing 10 posts - 1 through 10 (of 10 total)

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