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  • #1137073

    dear support team
    I’m working on a page in which there is a protected press area where you can download pictures.
    I send you (under Private) the password for access to the press area, so that you can take a look.
    The link to the area is:
    If you click on the “Herunterladen” (means Download) button, the image should download. However, the system instead opens it in the lightbox.
    What can I do to download the image?
    Thank you and best regards Diana


    Hey Diana,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,


    I send you the login data to the dashboard.
    Thank you and Regards Diana


    Hi DianaLoola73,

    That button is not meant for download buttons.

    Please have a look here

    Best regards,



    I have the same issue and haven’t found any solution that works, yet.

    I’ve tried …

    <a href="..." download="....jpg">...</a>

    But that doesn’t seem to work so far. It keeps opening up the lightbox. And since I don’t want to turn of the lightbox globally, I’m kinda stuck.

    Funny enough, if I hit right click on the Link itself and “Save as…” it gives me the generated name.


    • This reply was modified 7 months, 1 week ago by  tebitrongmbh.

    Hi tebitrongmbh,

    Please go to Enfold > Layout Builder > Custom CSS classes input field, then set this to Show and allow to edit classes.
    Go to your page and edit Text Block (you can use the Button for this), go to Developer (tab) and in Custom CSS Class field put this value: noLightbox
    Hope this helps.

    Best regards,

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