Hi Sara,

You’re welcome :)
We’re glad that we could help.

Best regards,
Nikko

Hi kvb,

Thanks so much for your kind words :)
Thanks again for using Enfold and have a great day!

Best regards,
Nikko

Hi Marcel,

I’m glad to hear that improvement :)
As for Enfold, it’s never changed its name as far as I know and as for that child theme you mentioned it does contain some CSS tweaks.

As for your important question: Yes, that’s possible now. Go to Enfold > Import/Export > Export Layout Builder Templates.
And on the site that should import, go to Enfold > Import/Export > Import Layout Builder Templates File.
Everything is copied however you need to re-upload images if it includes some.

Best regards,
Nikko

Hi premiumpsu,

I tried to login however it doesn’t work, please check:

ERROR: Incorrect username or password.

After re-checking your site I noticed that you’re using Portfolio Grid which doesn’t have the option.
In order to add it, you’ll need to override the current portfolio grid using the instructions in https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb
You’ll need to copy this folder wp-content > themes > enfold > config-templatebuilder > avia-shortcodes > portfolio to the shortcodes folder of the child theme.
Then modify portfolio.php and find this code (go to line 1022):

$output .=		"<div class='grid-entry-excerpt entry-content' {$markup}>{$excerpt}</div>";

below it add:

$output .= '<a href="' . get_the_permalink($the_id) . '" rel="nofollow">Read More</a>';

Hope it helps.

Best regards,
Nikko

• This reply was modified 5 years, 4 months ago by Nikko.

Hey Phet,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hey mikeens,

Yes, please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi yasha,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Anna,

Can you try adding this code in QUick CSS, located in Enfold > General Styling? (this is to hide the tooltip)

#top .avia-google-maps .gm-style-iw-t {
    display: none !important;
}

Best regards,
Nikko

Hi MartinA78,

I have checked on it as well and I can also see the same issue, and looking at the web console, it shows admin-ajax is returning 500 Internal Server Error.
The fix is commonly to increase memory limit, but since you’re already using 256MB it should be enough with the plugins you have.
Can you try to switch PHP version from 7.0.33 to 7.3? since that version is already obsolete, try to check if you can get some improvement with it.

Best regards,
Nikko

Hi Sara,

The link should allow us to login just by clicking it.
Please go to Users > Temporary Logins, then click on the Link (chain) icon on the right side.
It should produce a link similar to the one in private content.

Best regards,
Nikko

Hi Jverie,

Thanks, this file seems to be missing: /wp-admin/js/customize-controls.min.js
Please try to re-install WordPress.

Best regards,
Nikko

Hi vossenm,

What you said does make a lot of sense. If it’s already corrupted before the backup then most probably some parts are unreadable.
Also if the live site is only 130MB and the cloned site is 300MB then something is definitely wrong there though I really can’t explain why that should happen but maybe fix the database first in the live site then backup.

Best regards,
Nikko

Hi kvb,

No worries :)
If the name is changed via child theme then it shouldn’t affect anything.
But if it’s the parent theme, I haven’t actually thought of it until now.
If it’s just the folder name that’s changed, I think there are two possibilities, first is that it will work out smoothly (if style.css isn’t changed) the other possibility is it will just create another enfold folder.

Best regards,
Nikko

Hi Marcel,

Each change do involve certain risks, that’s why we recommend to always have a backup, the database is no exception, you can follow this tutorial for backing up the database: https://support.managed.com/kb/a2034/how-to-backup-and-or-restore-your-mysql-database-using-phpmyadmin.aspx
However, I have never experienced any issues with database repair before but I could not say with complete certainty that this would not happen at all (just do everything with caution).
With your description that is also possible, but I think the best way for now is to remove the corrupted images and just re-add them if the database repair doesn’t help.

Best regards,
Nikko

Hi barrystrauss,

Thanks for providing the link, however, we’ll need to inspect the backend.
Can you create a separate thread? and do the instructions above, the reason we’ll need a separate thread is because private content can be both viewed by moderators as well as the thread creator.

Best regards,
Nikko