Hi Thomas,

I tried to login with the credentials you gave however it requires some Cloudflare access first, please check.
For the meantime, can you try disable any image optimization plugin? I think it is the cause of the issue on the logo.

Best regards,
Nikko

Hi Joao,

Thanks for giving us admin access.
I have checked your Contact Page and the Autorespond Text is left empty, which by default will not send auto-response.

Best regards,
Nikko

Hi sergiostraface,

Thanks for giving us admin access.
I was able to check the backend of your site and I could see a lot of js errors which are caused by incompatibility between Enfold 3.7.1 and WordPress 5.7, one other error is caused by Yoast SEO.
I tried to install and activate Enable jQuery Migrate Helper plugin which fixes the errors but the layout builder is still not working, I think the only option now is to update it to the latest version of Enfold (4.8.1).

Please follow the steps below:

Make a backup:
– Site Backup: https://kriesi.at/documentation/enfold/backup-wordpress-site/
– Theme Settings Backup: https://kriesi.at/documentation/enfold/backup-theme-settings/

Option 1: Use Envato Market to update your site
– link: https://envato.com/market-plugin/

Option 2: Update manually
1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
2. It should generate a new folder, open it and look for the enfold folder
3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
4. Log in to WordPress as and Admin.
5. Install and activate a maintenance plugin and put your site in Maintenance mode.
6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
7. Click on the ADD NEW button.
8. Click on the UPLOAD THEME button.
9. Click BROWSE and choose enfold.zip file
10. Click the INSTALL NOW button and switch to Enfold or your child theme.
11. Remove the maintenance mode then deactivate and remove the maintenance plugin.

Register the theme by following the instructions in https://kriesi.at/documentation/enfold/theme-registration/
Once this is done, the next time you update, you’ll only need to go to Enfold > Theme Updates and click on the Update button.

Best regards,
Nikko

Hi studiodimedia,

Thanks for giving us admin access as well as updating the site.
This is now fixed, we have disabled CSS file merging and compression in Enfold > Performance.
Please review your site.

Best regards,
Nikko

Hi sofiadadci,

We’re glad to hear that :)
Thanks for using Enfold and have a great day!

@Guenni007 thanks again for helping out :)

Best regards,
Nikko

Hi gugler,

We’re glad to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi Verena,

I have added this CSS code in Appearance > Customize > Additional CSS:

@media only screen and (max-width: 1500px) {
  #top #header .av-burger-overlay .sub-menu,
  #top #header .av-burger-overlay .av-width-submenu .av-submenu-indicator {
    display: none !important;
  }
}

Please review your site.

Best regards,
Nikko

Hi,

No, actually just change this part of the code:

jQuery('a.external-link, .external-link a').click(function() {

to this:

jQuery('.external-link a').click(function() {

The whole code would be:

function add_custom_script(){
?>
<script>
jQuery(window).load(function(){
	jQuery('.external-link a').click(function() {
		alert("You're going to a better place.");
	});
});
</script>
<?php
}
add_action('wp_head', 'add_custom_script');

Just add this at the bottom of your child theme’s functions.php file.

Best regards,
Nikko

Hi sky19er,

No worries, we’re just happy that we could help :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi zotorganic,

We’re glad to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi SpiegelKracht2015,

We’re glad to hear that :)
Let us know if you need further assistance.

Best regards,
Nikko

Hi fe1x,

Enfold 4.7.6.4 is not fully compatible with WordPress 5.7.
Please update to the latest version of Enfold (4.8.1) to fix this issue.
Make sure to have a backup first before updating.

Best regards,
Nikko

Hi John,

You can use the same code posted on that thread.
Then go to Appearance > Menus > select Main Menu.
Click Screen Options on the upper right part portion of the page, then check CSS Classes.
Expand the menu item you’d like this to apply, then put external-link to CSS Classes (optional) and save.
Hope this helps.

Best regards,
Nikko

• This reply was modified 4 years, 11 months ago by Nikko.

Hi cpetroff1321,

I could see js errors.
Please update Enfold to the latest version (4.8.1) in order to fix this issue.
If it still does not work or have issues, please disable Javascript file merging and compression in Enfold > Performance.
Also, please make a backup first before updating.

If you don’t want to upgrade yet, the workaround is to install and activate Enable jQuery Migrate Helper plugin and set jQUery version to Legacy 1.12.4-wp.
Hope this helps.

Best regards,
Nikko

Hi seomar,

We’re glad to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko