Forum Replies Created
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AuthorPosts
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Hi KateStuartDesign,
Can you disable Javascript file merging and compression in Enfold > Performance?
Best regards,
NikkoApril 19, 2021 at 1:04 pm in reply to: Horizontal gallery mobile cropping, none of the solutions here are working #1295266Hi TrevorMF,
Thanks for giving us admin access and we apologize for the delayed response.
I tried to fix the issue with CSS (via web inspector) and it seems forcing the width does not help.
I also tried to replicate how it is setup but could not reproduce the issue on my end and the only difference it seems is the version of Enfold.
Can you try to update it to the latest version (4.8.1)? then if there are any issues just disable Javascript file merging and compression in Enfold > Performance.
Also, please don’t forget to make a backup first before updating.Best regards,
NikkoHi CPM_usa,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi missouriartscouncil,
What you want may not be an XML sitemap but an HTML sitemap, please check this article: https://www.hostinger.com/tutorials/how-to-create-wordpress-sitemap
Hope it helps.Best regards,
NikkoHi PhatJ,
Are you using a Grid Row or Columns? can you give us a link showing the page? so we can try to inspect and give you an accurate CSS code to fix it.
Best regards,
NikkoApril 19, 2021 at 12:04 pm in reply to: Remove the gaps between Layout Elements on all the pages #1295242Hi PhatJ,
We’re glad to hear that you sorted it out.
Thanks for using Enfold and have a great day!Best regards,
NikkoHi Valerie,
Please try to do the following steps:
1. Go to Enfold > Header > Header Layout (tab) > Header Size set to custom pixel value
2. Set Header Custom Height to any value you’d like to use
3. Add this CSS code in Enfold > General Styling > Quick CSS:#header .logo a { display: flex; align-items: center; } #header .logo img { max-height: 90px; }just adjust the max-height value (default is 90px).
Hope this helps.Best regards,
NikkoHi Maarten,
What I meant with I think the font itself is the problem not in a way that font’s file is corrupted since it is read by other devices but maybe it could not be rendered in iphones (but this is just a theory).
I think the workaround is to find a font that’s similarly looking to gothamrounded which works on iphone and other devices.Best regards,
NikkoHi minogig,
We’re glad that we could help :)
Thanks for using Enfold and have a great day!Best regards,
NikkoApril 19, 2021 at 11:42 am in reply to: Plug-ins caused site to crash, even with deactivation #1295231Hi shawnbanack,
You’re welcome, we’re just glad that we could help :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi tom_wordpress,
We’re happy that we could help :)
Thanks for using Enfold and have a great day!Best regards,
NikkoApril 19, 2021 at 11:39 am in reply to: An error occurred while updating Enfold: Download failed. Forbidden #1295227Hi Shezzaw,
Please make sure the token permission is sufficient:
- View and search Envato sites (checked by default)
- View your Envato account username
- View your email address
- View your account profile details
- Download your purchased items
- Verify purchases of your item
- List purchases you’ve made
https://kriesi.at/documentation/enfold/wp-content/uploads/sites/22/2017/07/Token-Permission.jpg
For further information please check: https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-tokenIf permissions are already sufficient, please try the solution posted by @Evendril in this thread: https://kriesi.at/support/topic/update-4-5-2-to-4-5-3-doesnt-work/#post-1060358
Hope it helps.Best regards,
NikkoApril 19, 2021 at 11:31 am in reply to: My logo is not on the left side and the menu is not on the right #1295223Hi FarahHMA,
Can you give us the link to your site? so we can take a closer look.
Best regards,
NikkoHi keriwala,
Please follow the steps below:
Make a backup:
– Site Backup: https://kriesi.at/documentation/enfold/backup-wordpress-site/
– Theme Settings Backup: https://kriesi.at/documentation/enfold/backup-theme-settings/You can update WordPress via Dashboard (the order of updating Enfold and WordPress does not matter)
Update Enfold Theme
Option 1: Use Envato Market to update your site
– link: https://envato.com/market-plugin/Option 2: Update manually
1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
2. It should generate a new folder, open it and look for the enfold folder
3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
4. Log in to WordPress as and Admin.
5. Install and activate a maintenance plugin and put your site in Maintenance mode.
6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
7. Click on the ADD NEW button.
8. Click on the UPLOAD THEME button.
9. Click BROWSE and choose enfold.zip file
10. Click the INSTALL NOW button and switch to Enfold or your child theme.
11. Remove the maintenance mode then deactivate and remove the maintenance plugin.Register the theme by following the instructions in https://kriesi.at/documentation/enfold/theme-registration/
Once this is done, the next time you update, you’ll only need to go to Enfold > Theme Updates and click on the Update button.Best regards,
NikkoHi ibcagigal,
Thanks for giving us admin access.
I have checked on your site and could verify the character code is correct but I could not find the code you posted in functions.php, where is this defined?
Also, I would suggest updating your site to the latest version of Enfold (4.8.1), please make sure to have a backup first.Best regards,
NikkoHi Israel Beltran,
This seems to be a duplicate thread, I’ll be closing this thread and answer on your other thread.
Best regards,
NikkoHi Israel Beltran,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi Kesch1986,
The Text Block is similar to the default editor, if there’s too much space then try using columns.
Best regards,
NikkoApril 19, 2021 at 10:07 am in reply to: Under Construction – Plug WebFactory LTD for WordPress #1295196Hi GianfrancoSotgiu,
We are happy to hear that you have resolved the issue and your site is working properly. :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi Harry,
Yes, please try adding this CSS code in Enfold > General Styling > Quick CSS:
#top .avia-icongrid-numrow-3 li { width: 50%; }Best regards,
NikkoHi profil77,
We’re glad to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoApril 19, 2021 at 8:51 am in reply to: Plug-ins caused site to crash, even with deactivation #1295157Hi shawnbanack,
Can you try to disable Javascript file merging and compression in Enfold > Performance?
Best regards,
NikkoHi tom_wordpress,
You’re welcome :)
Please add this CSS code as well:#top .avia_ajax_form .av-google-badge-message { min-width: auto; }Best regards,
NikkoHi Maarten,
That’s also possible.
I’m not quite sure which one is fetched since both ttf and woff are supported.
Reference:
– https://caniuse.com/?search=ttf
– https://caniuse.com/?search=woff
Try to convert the fonts using online font converters like https://cloudconvert.com/ hopefully this should help with the issue though it’s hard to think that the font file is corrupt since it’s working properly on other devices.Best regards,
NikkoHi cbrssict,
We’re glad that we could help :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi minogig,
Please try adding this CSS code in Enfold > General Styling > Quick CSS:
.av-masonry-date { display: none; }Best regards,
NikkoHi tom_wordpress,
Can you try adding this CSS code in Enfold > General Styling > Quick CSS:
#top .avia_ajax_form fieldset { min-width: auto; }Best regards,
NikkoApril 19, 2021 at 6:07 am in reply to: Remove "Add to Cart" Button without disabling PayPal checkout #1295103Hi Moescube,
We’re happy to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi Moescube,
We’re glad to hear that :)
Thanks for using Enfold and have a great day!
@Guenni007 Thanks for helping out :)Best regards,
NikkoHi Victor-M,
Try adding this CSS code in Enfold > General Styling > Quick CSS:
.single .big-preview { display: none; }Best regards,
Nikko -
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