Forum Replies Created

Viewing 30 posts - 23,521 through 23,550 (of 34,632 total)
  • Author
    Posts
  • Hi,
    Some user reported, that validating the token only works in incognito mode for them. One reason could be, that Envato stores cookies with login data/connection data in the browser and therefore might block requests.
    Please give this a try.

    Best regards,
    Mike

    in reply to: Upgrading to 4.5 #1042599

    Hi,
    Glad to hear, unless there is anything else we can help with on this issue, shall we close this then?

    Best regards,
    Mike

    in reply to: Element Visibility not working, leaves empty space #1042598

    Hi,
    Glad to hear, unless there is anything else we can help with on this issue, shall we close this then?

    Best regards,
    Mike

    in reply to: Can't remove default editor #1042597

    Hi,
    I took a look at your site and see that you have Enfold shortcode printing in the console:
    2018-12-08-155025
    I have not seen this before. How did you update Enfold, ftp?
    Did you overwrite the theme folder or did your delete the enfold folder and then upload the new one?
    Have you tried disabling your plugins? If that resolves the issue, reactivate each one individually until you find the cause.

    Best regards,
    Mike

    in reply to: URGENT! White page in frontend and backend after Update #1042591

    Hi,
    I took a look at your site and it seems to be working now, so I assume your update via ftp has solved your issue?
    I couldn’t login to the backend, so if you still need help please include the admin info and the admin url.
    I will assume that your ftp login is correct.

    Best regards,
    Mike

    in reply to: Enfold update fails #1042589

    Hi,
    If you didn’t edit any of the theme files Then you would not lose your settings, but if you did add scripts or functions to your functions.php you will want to copy them and save to add to your updated theme.
    I see that you have been trying to update for a while now, how about I help you?
    Please include a admin login & FTP access in the Private Content area.

    Best regards,
    Mike

    in reply to: Problems after update WordPress 5.0 #1042583

    Hi,
    I took a look at your site and see that your are using Enfold v4.4.1 with WordPress v5
    Please update to Enfold v4.5.1 to use WordPress v5
    Please see this sticky post.

    Best regards,
    Mike

    Hey BingoEnvato,
    Please include the url to the page in question so we can examine the elements.
    Will this be for only one text block section, or for all of them on your site?

    Best regards,
    Mike

    in reply to: How to make a jQuery plugin work in a specific page #1042579

    Hi,
    If you are using the instructions on the link above to add the script to your functions.php, then you can add the conditional statement:

    if ( is_page('1392') ) {

    and replace the number with your page number.
    So your code would look like this:

    function custom_script_name(){
    if ( is_page('1392') ) {
    ?>
    <script>
    // Your script here
    </script>
    <?php
    }
    add_action('wp_head', 'custom_script_name');

    If this doesn’t help, then please try including your script so we can assist further.

    Best regards,
    Mike

    in reply to: hide time in posts #1042577

    Hey ftt123,
    Please include the url to the page in question so we can examine the elements, you would like to hide the time, but not the date?

    Best regards,
    Mike

    in reply to: After-Update Error #1042575

    Hey KevinDuy2605,
    This sounds like an error that happens when one updates via FTP and tries to overwrite the enfold folder instead of replacing the theme folder. Does this sound possible?

    Please note that if you update via FTP, you will need to remove the old theme folder “enfold” first (via FTP) then upload the new “enfold” folder at /wp-content/themes/enfold/
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    If this doesn’t help, please include a admin login and ftp access in the private content area so we can take a closer look.

    Best regards,
    Mike

    in reply to: WordPress 5.0 and Enfold 4.5 #1042572

    Hi,
    Thanks for sharing your solution, I’m sure many will be glad to know. Unless there is anything else we can help with on this issue, shall we close this then?

    Best regards,
    Mike

    in reply to: Avia builder not loading on some pages #1042569

    Hey weddingmuseum,
    I took a look at your page and found that you are getting jQuery errors from admin-amp-page-builder.js
    Which is your AMP plugin.
    You also have this error:

    /wp-admin/admin-ajax.php:1 Failed to load resource: the server responded with a status of 404 ()

    which could be a security plugin blocking access to a folder or file, or the htaccess blocking access.
    Please try disabling your plugin, this this doesn’t help then ask your webhost if they see the cause in the server error log .

    Best regards,
    Mike

    in reply to: Element Visibility not working, leaves empty space #1042561

    Hey scientistsofmedia,
    I took a look at your page and see the areas you are referring to, the space seems to be created by the containers for the images you are hiding, if there is a container please set it’s visibility to the same as the image.
    If I’m incorrect, then you can use this css to hide those areas:

    @media only screen and (min-width: 768px) {
    #top.page-id-69 #after_section_3,#top.page-id-69 #after_section_5 {
    display: none !important;
    }
    }

    Please note that the css is using the auto generated IDs for those areas and they will change if you make changes to the structure of the page. A better solution is to add custom IDs to the elements and update the css. If you would like a hand with this then please include admin login in the Private Content area.

    Best regards,
    Mike

    in reply to: Upgrading to 4.5 #1042550

    Hi,
    Glad to hear, we will keep this open until we hear back from you.

    Best regards,
    Mike

    in reply to: WordPress Update #1042549

    Hey Mdmoisell,
    Please see this sticky post,
    If this doesn’t help, please include a admin login in the private content area so we can take a closer look.

    Best regards,
    Mike

    in reply to: Gutenberg Editor – #1042548

    Hey So Evolve,
    Thanks for the video, but on my localhost using the function with Enfold also disables the advanced layout builder in v4.5.1
    Have you tried it with Enfold yet?

    Best regards,
    Mike

    Hi,
    Glad to help. We’ll leave this open for now until we hear back from the dev team, if they don’t post here themselves I will follow up.

    Best regards,
    Mike

    Hi,

    @goldengate415
    , Yes, it’s Saturday :)

    @gb, I’m sure the dev team will get this sorted out after the weekend, glad you can at least continue with your work.

    Best regards,
    Mike

    in reply to: Sin Boton de Editor avanzado en CPT Gutenberg WP 5.0 #1042541

    Hi,
    ¿Intentaste guardar la página y volver a cargarla un par de veces?
    De lo contrario, puede incluir un inicio de sesión de administrador en el área de contenido privado para que podamos verlo más de cerca.

    Please check this thread

    — Translated with Google —
    Did you try to save the page and reload it a couple of times?
    If not can you please include a admin login in the private content area so we can take a closer look.

    Best regards,
    Mike

    in reply to: Upgrading to 4.5 #1042538

    Hi,
    I tried logging into squiggle to take a look, but WordFence says I’m locked out now.
    If you would still like us to take a look, please check the WordFence setting and the login details in the Private Content area.

    Best regards,
    Mike

    in reply to: Upgrading to 4.5 #1042514

    Hi,
    Please note that when I say “delete the enfold folder first”, I mean via ftp, not in the backend of WordPress.
    While I was able to login to your FTP, I could not login to your WordPress.
    Please post or check the login info in the Private Content area so I can investigate.
    But I assume you are talking about the order the themes show on the theme page in the backend, but these are sorted by name.

    Best regards,
    Mike

    Hi,
    Thank you @goldengate415 I have tested with “saving” a page when first opening and then reopening the page, did work for me. I found that if I opened an element before saving the page, it seems that Gutenberg created a auto save and I had to try saving the page 3 times & go to the front end 3 times before it was right. The auto save was like a cache that was hard to break. Your comment sounds like it was this same issue.
    I created a sticky for the forum to post these solutions, from your suggestion last time :)

    @gb perhaps you could try saving a couple more times to see if this “auto save” is your issue too?

    Thank you for your patience, the dev team will be working on this, I’m just not sure if it will be today, as it’s Sunday.

    Best regards,
    Mike

    Hi,
    Thank you for pointing this out, in my test even the Classic Editor Plugin v1.0 didn’t allow the advanced layout builder button to work until the page was saved, nor did the Classic Editor visual tool bar show. Once the page is saved with a title then both editors show.
    I have alerted the dev team to this, Thank you for your patience.

    Best regards,
    Mike

    in reply to: Upgraded to WordPress 5.0 now Avia builder is gone #1042492

    Hi,
    Please include a admin login & FTP access in the Private Content area so we can investigate.

    Best regards,
    Mike

    Hey ak-muc,
    Thank you for pointing this out, I have always moved elements by clicking the element and dragging into place, but in my test I see your issue with clicking a element and trying to move by using the scroll wheel.
    I will forward this to the dev team for their review.
    Thank you for your patience.

    Best regards,
    Mike

    in reply to: Upgrading to 4.5 #1042486

    Hey info224,
    Thanks for the login, I see at /httpsdocs/wp-content/themes/enfold
    the version is 4.4.1
    I assume this is where you uploaded your new version to, if not then this is the correct place.
    Perhaps you didn’t allow the FTP client to overwrite or replace the files?

    Please try again, But please note that if you update via FTP, you will need to remove the old theme folder “enfold” first (via FTP) then upload the new “enfold” folder at /wp-content/themes/enfold/
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    Please let us know if this works for you.

    Best regards,
    Mike

    in reply to: woocommerce 3.5.2 and wordpress #1042482

    Hi,
    Glad we were able to help, we will close this now. For any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you.

    Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here

    Best regards,
    Mike

    Hi,
    Sorry for the late reply, I have alerted the dev team about this issue and this thread. Thank you for your patience.

    Best regards,
    Mike

    in reply to: Mobile menu not showing iphone/tablet #1042469

    Hi,
    I have found a jQuery error:

    jquery-ui-1.8.20.custom.min.js?ver=5.0:5 Uncaught TypeError: a.curCSS is not a function
        at String.<anonymous> (jquery-ui-1.8.20.custom.min.js?ver=5.0:5)
        at Function.each (jquery.js?ver=1.12.4:2)
        at h (jquery-ui-1.8.20.custom.min.js?ver=5.0:5)
        at HTMLDivElement.<anonymous> (jquery-ui-1.8.20.custom.min.js?ver=5.0:5)
        at Function.each (jquery.js?ver=1.12.4:2)
        at a.fn.init.each (jquery.js?ver=1.12.4:2)
        at a.fn.init.a.fn.(/anonymous function) [as outerHeight] (https://www.your-site.com/wp-content/plugins/fc-calc/js/jquery-ui-1.8.20.custom.min.js?ver=5.0:5:2848)
        at p (avia-footer-scripts-e745e8ba083bef49f9270ed09ff27736.js:15)
        at HTMLAnchorElement.<anonymous> (avia-footer-scripts-e745e8ba083bef49f9270ed09ff27736.js:21)
        at HTMLAnchorElement.dispatch (jquery.js?ver=1.12.4:3)

    this error says it’s from a plugin “fc-calc” please try disabling this plugin and clear your browser cache.

    Best regards,
    Mike

Viewing 30 posts - 23,521 through 23,550 (of 34,632 total)