Hey YourFriendInRVK,
Your version 4.3.1 won’t be able to update automatically from the back end because Envato (Theme Forest) has stopped using the API and is now using a token system, thus the ” Update Failed: Download failed. A valid URL was not provided”
What error, or “complaint” are you getting with FTP?

In your case I recommend, looking for the “enfold” folder at /wp-content/themes/enfold/ and rename to “enfold-old” then upload the new version as the folder “enfold”
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.
Once you have cleared your browser cache and tested that your site is working correctly, you can delete the old folder “enfold-old”.
If for some reason you want to go back to the old version, simply remove the new folder and change the name of “enfold-old” back to “enfold”

Also ensure that your PHP version is at least v5.6, v7.0 is better. If you would like a hand with this, please use your webhost backup tool to backup your site, and provide admin and ftp access in the Private Content area.

Best regards,
Mike

Hi,

@avdprojects to change the from address of your email, use this code to the end of your functions.php file in Appearance > Editor:

add_filter('avf_form_from', 'avf_form_from_mod', 10, 3);
function avf_form_from_mod($from, $new_post, $form_params) {
	global $enfold_custom_from_header;
	$enfold_custom_from_header = $from;
	$from = " (Email address hidden if logged out) ";
	return $from;
}

add_filter('avf_form_autoresponder_from', 'avf_form_autoresponder_from_mod', 10, 3);
function avf_form_autoresponder_from_mod($from, $new_post, $form_params) {
	global $enfold_custom_from_header;
	return $enfold_custom_from_header;
}

please change the ” (Email address hidden if logged out) ” to your email address.

Best regards,
Mike

Hi,
Sounds like you will need to use a SMTP plugin so that your email is actually sent by a SMTP server, spam filters can tell the difference from faked or spoofed email and email sent from a real address.
The first step would be to set up a email account on your server, and then use a plugin such as: WP Mail SMTP, then when email is sent it is sent from your email server, not your website.

Best regards,
Mike

Hi,
I understand, but the limitation is within the IE11 browser, which has been retired for Edge. But many of the simpler effects work with IE11.

Best regards,
Mike

Hi,
If I understand correctly, you were able to install the “small business demo” and you are happy, but you can’t edit the text with the advanced layout builder?
Please include a admin login in the private content area so we can take a closer look.

Best regards,
Mike

Hey info224,
I checked your slider in Chrome, Edge, & IE11, and while it seems to work well in Chrome & Edge, it is unfortunately not working in IE11, and I don’t believe there is anything that can be done for that. IE11 was never fully compliant and always troublesome.
Sorry I wish I had better news for you.

Best regards,
Mike

Hey Audiolia,
I tested your API on my localhost and it worked, but when testing it on your site I found no errors.
Have you asked your webhost if they are blocking any IP address? Perhaps they can look at the server log to see if the request is being blocked.

Best regards,
Mike

Hey siteitltd,
Enfold & Envato doesn’t compare your domain for the license, as long as your license is only on one domain you will be fine.
I would recommend using the Duplicator plugin, because it will correct the domain and path within the database so that you can move to a new domain.

Best regards,
Mike

Hey papaulo,
Please check your PHP settings in your webhost or cPanel, to see if the secure options are activated.
“allow_url_fopen, “allow_url_include” and “register_globals” are “off”
Try turning these “on”.
If this doesn’t help we can assist in installing the demo for you, it looks like you want the “construction demo”
Please include a admin login & FTP access in the Private Content area, please note that installing a demo will delete all of your current content and settings.

Best regards,
Mike

Hi,
I believe you want to know how to use the “portrait” and “landscape” tags to change the layout of the masonry items when using the “Perfektes manuelles Masonry” option. So I went to your link to the portfolio page “test-portfolio” “/portfolio-item/finn-2/”
all of the items were the same square box.
Then I went to your portfolio pages and use the “quick edit” so I could add “tags” (Schlagwörter) using the “portrait” and “landscape” tags to change the layout of the masonry items:

and this changed the layout on the page:

Please take a look.

Best regards,
Mike

Hi,
Thanks for your investigation and feedback.
I believe that this is a rare case, as I have checked your page with Firefox again and it seems to be normal
If your satisfied that this is not the Enfold theme, shall we go ahead and close this then?

Best regards,
Mike

Hi,
Thanks for the login, I see that the “header_meta” container with the extra phone number was showing between 767px & 782px, and was not needed, so please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

@media only screen and (min-width: 767px) and (max-width: 782px) { 
#header_meta {
display: none !important;
}
}

Then clear your browser cache and any cache plugin, and check.

Best regards,
Mike

Hi,
Thanks, I was able to import the icon file and use the icons, even in a button:


Please include a admin login in the private content area so we can see why it’s not working on your site.

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Mike

Hey kellyCraftMedia,
Thanks for the link, you could use this css:

#top.home .av_three_fifth.avia-builder-el-5 p {
display: none !important;
}

but the problem is that there is not a class on the page for not logged in users, so this will hide the section for everyone.
It would be better to add it as a function with the “!is_user_logged_in()” in the functions.php
So give this a try in your functions.php:

function hide_message_not_logged_in(){
    if( !is_user_logged_in() && (is_page('home') ){
        echo '<style>
    #top.home .av_three_fifth.avia-builder-el-5 p {display: none !important;}
  </style>';
    }
}
add_action( 'wp_head', 'hide_message_not_logged_in' );

If this works, then I would improve it by adding a custom class to the element with the message, right now it’s using the default element class “avia-builder-el-5” but this could change if you edit the page.

Best regards,
Mike