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Viewing 30 posts - 23,011 through 23,040 (of 34,659 total)
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  • in reply to: Can't remove the debugging info in Enfold 4.5 #1055344

    Hi,
    Can you please include a admin login in the private content area so we can be of more assistance.

    Best regards,
    Mike

    in reply to: Not Seeing Edits to Child CSS #1055337

    Hi,
    Sorry for the late reply, it sounds like you have the css & js file merging enabled, while making your css edits directly into the child theme style.css.
    The merged files only update then the theme settings are updated, such as clicking the big blue button “save all changes”, saving the style.css file doesn’t update the merged files.
    So you could save the theme settings to force re-building the merged file, if the button is not clickable, try adding a blank space into the Quick CSS field to activate the button.

    For best results, try disabling the merged css & js, and disable any caching plugin, and enter your css into the “Quick CSS” field while you are creating your site. Once you are done you can move all of your css to the style.css and enable your caching & merging.
    I hope this helps explain what is happening.

    Best regards,
    Mike

    in reply to: Custom meta in post slider on blog page #1055327

    Hey Buro Staal,
    Sorry for the late reply, Please try adjusting the meta settings in the theme options at Enfold Theme Options > Blog Layout > Blog meta elements
    2019-01-17-211227
    You can read more about it here

    Best regards,
    Mike

    in reply to: Issue with one site version #1055325

    Hey Antonio,
    Sorry for the late reply,
    The image is from one of your menu items that is in the menu as a mega item, I believe that it is out of place. Please check it’s placement.

    Best regards,
    Mike

    in reply to: Avia codeblock not working in Spanish home page #1055321

    Hey JuanPabloMichelsen,
    Thanks for the login, I see that you are using Enfold v3.2.1, which is quite outdated, please update to v4.5.2
    Please try following these steps to update.

    Best regards,
    Mike

    Hey jaschagoe,
    Sorry for the late reply,
    Please try adding this code near top of wp-config.php file which is in the root of your WordPress installation via FTP:

    define('CONCATENATE_SCRIPTS', false);

    If that doesn’t help please include a admin login in the private content area so we can take a look.

    Best regards,
    Mike

    in reply to: Enfold Theme Update Failed #1055285

    Hey aalia,
    I took a look at your site and I see that you are using Enfold v4.2.3 with WordPress v5.0.3
    Your version of Enfold used the Envato API to update, but Envato has changed to a “Token” to update so you will need to update manually this time and then going forward you can update from within the theme.
    Updating manually is quite easy, please see these steps
    If updating your site doesn’t correct the layerslider issue, I would be happy to take a look, Please include a admin login in the Private Content area below.
    If you prefer to have some assist with updating, then also include FTP access in the Private Content area.

    Best regards,
    Mike

    in reply to: Problems after update WordPress 5.0 #1055271

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: Menu (Desktop & Mobile) #1055269

    Hi,
    Please let us know what you find, we will leave this open to hear back from you.

    Best regards,
    Mike

    in reply to: white Line above section #1055267

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

    Hi,
    Please see this post: Please see the required permissions here.

    Best regards,
    Mike

    in reply to: Custom CSS for pricing table #1054884

    Hi,
    Thank you for the kind words.
    I assume we can close this now, but I like to ask. Shall we close this then?

    Best regards,
    Mike

    in reply to: Problems after update WordPress 5.0 #1054883

    Hi,
    That is great news! I assume we can close this now, but I like to ask. Shall we close this then?

    Best regards,
    Mike

    in reply to: white Line above section #1054881

    Hi,
    Please try clearing your browser cache, the line is not showing when I look now:
    2019-01-17-004801

    Best regards,
    Mike

    in reply to: Shortcode not updating #1054878

    Hi,
    The message in the Admin bar is saying which editor was used last on the post or page, once you use a different editor it will change. This has been common for people that upgraded and opened their page with the block editor in error.

    Best regards,
    Mike

    Hi,

    @jam62
    when you tried “to update the theme as a ZIP file” did you use the Update Theme and Plugins from Zip File plugin?
    What error did you get?
    The top reason that might not work is the PHP Post Max Size or
    PHP Max Upload Size is smaller than 17mb that the enfold.zip file is, please ensure these are at least 20mb
    Your webhost can assist in checking these settings.
    Another reason could be because you are uploading the full themeforest-4519990-enfold-responsive-multipurpose-theme-wordpress-theme.zip file that contains all of the extra files, please only upload the enfold.zip inside the full zip file.

    Please note that if you update via FTP, you will need to remove the old theme folder “enfold” first (via FTP) then upload the new “enfold” folder at /wp-content/themes/enfold/
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    Best regards,
    Mike

    in reply to: Menu (Desktop & Mobile) #1054873

    Hi,
    Thank you for the login, I disabled the css above for now while we figure out what is going on with your menu.
    Have you customized any of the core files? Please try disabling your plugins, if this doesn’t help can we also try this, temporary?
    What version of Enfold is installed? It seems all of that data has been removed from the files.

    Please check your webhost to see if you have the one click staging site option, this is a option in most cPanels to create a staging clone of your site so we can test on it and you site will stay up and running. You can always ask your webhost to help you with setting this up if you want.

    Here are some screenshots of what it would look like:
    staging-1
    staging-2
    I would like to see if uploading the latest update will correct this.

    Best regards,
    Mike

    in reply to: Picture and text zoom on smartphone #1054852

    Hi,
    Thank you for the feedback, I would like to assist, but some of these requests are more involved than a few lines of code, they would require more than our scope of service, such as:
    “replace the date of the last change with the date of the last comment received”
    and making the blog posts filterable.
    We do have the masonry element that is filterable and will show random. If you try this, try the settings “perfect grid” & “high portrait” for the images.
    But to make your other blog posts random, Try adding this code to the end of your functions.php file in Appearance > Editor:

    add_filter('avia_blog_post_query', 'avia_modify_post_grid_query_rand');
    function avia_modify_post_grid_query_rand( $query ) {
    $query['orderby'] = 'rand';
    return $query;
    }

    Best regards,
    Mike

    in reply to: Preview does not work if the page is not published #1054839

    Hi,
    Sorry for the late reply, I have asked for additional input on this but have not had any solutions yet. But like I said it’s an open bug right now.
    I don’t follow your logic as to why you need a second development environment, most maintenance plugins will secure your posts and pages from non-logged in users no matter if you publish a page or post. Also secure your site with the .htaccess file to restrict all access to a few ip addresses. You can also develop on one domain and then move to another domain for the final install, if that is what your thinking.
    Unfortunately due to our license with Envato we can not sell or give away licenses to the theme, the only time we can offer a discount is when it is to the general public on the Theme Forest sales page. We also can not offer bulk licenses.
    So sorry for this inconvenience, but we look forward to assisting with any other question you may have.

    Best regards,
    Mike

    in reply to: Footer diffrerent height than supposed to be #1054832

    Hi,
    I took a look at your site with Firefox on Windows, and the socket stayed at 54px high no matter how I adjusted the screen.
    I also tried disabling javascript, to emulate a possible error, but it didn’t change the socket height.
    From reading your post, it seems that when you tried testing with your own computer you were also unable to reproduce the error, sorry I don’t know why your friend’s laptop is doing this.

    Best regards,
    Mike

    in reply to: Menu (Desktop & Mobile) #1054560

    Hi,
    Can you please include a admin login in the private content area so we can be of more assistance.

    Best regards,
    Mike

    in reply to: Theme update error #1054554

    Hi,
    I took a look at your site and I see that you are using PHP Version: 5.4.45, where the minimum PHP version is 5.6
    Please ask your webhost to update to v5.6 or v7.0, then if you open a new thread with your FTP access in the Private Content area, I will update for you. You can post the link to the new thread here so I can find it easier.
    But as this is not your thread your login info and FTP access will not be private if posted here.

    Best regards,
    Mike

    in reply to: Theme upgrade #1054493

    Hey Mael Gogail,
    I took a look at your site, but I didn’t find any errors in the console. But unfortunately this theme has been discontinued and there won’t be anymore updates, please see this post
    This theme is not considered WordPress v5 ready, so I would recommend downgrading. This plugin allows you to choose which WordPress version to use: WP Downgrade

    Best regards,
    Mike

    in reply to: Menu (Desktop & Mobile) #1054492

    Hey Vero,
    To remove the empty “menu” link, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    #top li.av-burger-menu-main.menu-item-avia-special {
    display: none !important;
    }

    Best regards,
    Mike

    in reply to: What is the difference between tabbed section and tabs #1054491

    Hey Martin,
    In the tab section, the element is full width and clicking a tab shows a different “panel” please see this demo, when editing, you will see a large area that you can other elements to and create the layout you wish. In regular tabs, you can only add simple text and images.
    2019-01-15-221108
    When you edit the tab buttons you will be given many options to change the titles, add icons, etc
    2019-01-15-221523
    Please let us know if you have any other questions.

    Best regards,
    Mike

    in reply to: Can't Edit Contents #1054487

    Hey Yu,
    Sorry for the late reply, please update your theme to v4.5.2, this should correct, but we will know better after we have a chance to view it and check for errors. Also, please temporary disable your plugins to rule out a plugin error.
    If this doesn’t help, please include a admin login in the private content area so we can be of more assistance.

    Best regards,
    Mike

    in reply to: white Line above section #1054484

    Hey Hudavi,
    Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    #top.home #av_section_3.container_wrap {
        border-top-style: none !important; 
    }

    Best regards,
    Mike

    in reply to: burger menu anchor code #1054483

    Hi,
    Glad to hear, shall we close this then?

    Best regards,
    Mike

    Hey Poll highland cattle society inc,
    I believe there is a mistake, because we don’t publish articles, we develop software that is used by others to publish online.
    Please include a url of the page you are referring to.

    Best regards,
    Mike

    in reply to: After Import Demo my site broken #1054481

    Hey Sonia,
    Glad to hear, we will close this now. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 30 posts - 23,011 through 23,040 (of 34,659 total)