Viewing 30 posts - 121 through 150 (of 218 total)
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  • #1049756

    Hi,
    To manually update the theme via FTP, look for the “enfold” folder at /wp-content/themes/enfold/ and rename to “enfold-old” then upload the new version as the folder “enfold”
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.
    Once you have cleared your browser cache and tested that your site is working correctly, you can delete the old folder “enfold-old”.
    If for some reason you want to go back to the old version, simply remove the new folder and change the name of “enfold-old” back to “enfold”
    If you would like help with this, Please open a new thread, and include your admin login and ftp login in the Private Content area, but as this is not your thread your login info will not be private if posted here.
    Please post the link to your new thread here so I can quickly find it.

    Best regards,
    Mike

    #1051034

    HI I would like to update my Enfold theme and I have no idea how to do this with FTP. I honestly do not understand it. I have several websites running with an Enfold theme. And one flower shop who uses this frequently and right now the website is functioning properly. Would you be able to tell me how this cane fixed?!?

    #1051039

    Figure it out. Make sure people are creating a new TOKEN and not registering a new APP!!!! :)

    #1051041

    After the las update to 4.5.2 by plugin the Envato token finally works..

    #1051049

    Hi,

    I try to get an answer again…
    I want to update the enfold theme for my two websites.
    I installed the plugin to instal with zip.
    But I cannot find the zip, not in the suggested part of the download options. I get a lot of folders but no zip.

    Please help me out with this…
    and is it a problem not to update? because update looks like a nightmare right now.

    thans a lot.

    #1051194

    Hi,

    @Brightfame
    you can easily update your sites with a free plugin: Update Theme and Plugins from Zip File
    For step by step instructions on how to use it please see this post
    You can go to your Theme Forest account and download the “Installable WordPress file only” zip file.
    Downloading-the-wrong-zip

    Best regards,
    Mike

    #1051303

    Hi

    I tried it that way but in intallable WordPress file only is no zip file..

    please give me an answer I tried it several times but I don not get an answer.

    kind regards hanneke

    #1051375
    This reply has been marked as private.
    #1051394

    Hi,

    @missbluesky
    I will be happy to assist, Please start a new thread with your admin login & ftp access in the Private Content area, I would not recommend posting the information in this thread because it won’t be private here.


    @servepro
    you are currently using Enfold v4.5.2, which is the most up to date version.

    Best regards,
    Mike

    #1051478

    Hi LMike,

    How do I start a new conversation?

    thank you

    #1051530

    Hi,
    Please go here: https://kriesi.at/support/forum/enfold/
    Then click the big blue button at the top of the page:
    2019-01-08-174019
    It will point you to the support form:
    2019-01-08-174150

    Best regards,
    Mike

    #1052324

    Hello: following problem:
    1) I downloaded new copy from envato
    2) unzipped and uploaded via ftp to my server. Version according to style.css: Version: 4.5.2
    3) I uppdated Child style.css via FTP
    4) generated new token and inputted it under “theme update” in my child theme
    ->Webseite works fine.
    5) I checked the updater of child theme. It is saying: “A new Version (4.5.2) of your Parent Theme (Enfold) is available! You are using Version 4.4.1.
    See what’s new in change log. Do you want to update?” (i.e.: somehow it still thinks we are on 4.4.1)
    6) Updating over the button creates the following error message: “Beim Aktualisieren von Enfold ist ein Fehler aufgetreten: Download fehlgeschlagen. Es wurde keine gültige URL übermittelt.” (=Failure due to invalid URL)

    Not the biggest issue however updating should work once 4.5.2 is installed, shouldnt it?

    #1052327

    Hi,

    @muuclemens

    It sounds like you didn’t update the parent theme, but the child theme instead.
    We will have to take a look to be sure, Please open a new thread so we can assist, and include your admin login & FTP access in the Private Content area, but as this is not your thread your login info will not be private if posted here.
    If you updated the child theme style.css as stated above, do you have a backup of the style.css file, of did it not contain any custom css?

    Best regards,
    Mike

    #1052330

    Hi Mike:
    the style.css is empty in this case, it only contains the version. And I didn’t load into the child folder, its the parent’s folder.
    Currently my impression is, I made any mistake with the envato token. New Thread: is this possible for me (last sale was 8 months back)?

    #1052338

    Hi,

    @muuclemens
    You will need to update the parent theme with the Enfold v4.5.2 update, that is from within FTP you need to delete the parent theme “enfold” then upload the new theme folder via ftp. If you do this then the updater will show that you have the latest version v4.5.2
    You will not be using the updater to update, you will be doing it manually with ftp.

    You can also do it this way with ftp:
    via FTP, look for the “enfold” folder at /wp-content/themes/enfold/ and rename to “enfold-old” then upload the new version as the folder “enfold”
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.
    Once you have cleared your browser cache and tested that your site is working correctly, you can delete the old folder “enfold-old”.
    If for some reason you want to go back to the old version, simply remove the new folder and change the name of “enfold-old” back to “enfold”

    As for if you can create a new thread, I assume so since you are posting to this thread, please give it a try.

    Best regards,
    Mike

    #1052342

    Hi Mike:
    everything fine: I did what you recommanded (which I believed do have done in the same way before). Anyway: This time it worked. Even the token works and delivers the correct version. Thx + br Clemens

    #1052545

    Hi,
    Thanks for the feedback, glad we could help :)

    Best regards,
    Mike

    #1053760

    Hi,

    I tried to update Enfold 4.3.? to 4.5 and recieved the error: “enfold update failed download failed. a valid url was not provided”.
    After updating through FTP the website got the HTTP error 500.

    What to do?

    Kind regards,
    Wesley

    #1053851

    I’m having the same issue. Could use some assistance to update, we have an entire college program dependent on our site working, and right now nobody can use it.

    #1053879

    Problem solved FYI, the update has now worked as far as I can tell.

    #1053941

    Hi,

    @ChristineGerman
    that’s good news, thanks for sharing your solution.

    Best regards,
    Mike

    #1054571
    This reply has been marked as private.
    #1054876

    Hi,

    @jam62
    when you tried “to update the theme as a ZIP file” did you use the Update Theme and Plugins from Zip File plugin?
    What error did you get?
    The top reason that might not work is the PHP Post Max Size or
    PHP Max Upload Size is smaller than 17mb that the enfold.zip file is, please ensure these are at least 20mb
    Your webhost can assist in checking these settings.
    Another reason could be because you are uploading the full themeforest-4519990-enfold-responsive-multipurpose-theme-wordpress-theme.zip file that contains all of the extra files, please only upload the enfold.zip inside the full zip file.

    Please note that if you update via FTP, you will need to remove the old theme folder “enfold” first (via FTP) then upload the new “enfold” folder at /wp-content/themes/enfold/
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    Best regards,
    Mike

    #1057942
    This reply has been marked as private.
    #1058001

    Hi,

    @sdsurid500
    thanks for the FTP access, but when I check your theme I find that it is already v4.5.2
    were you able to update, or did I misunderstand?
    If you still need help, please also include admin login, and explain a little more.

    Best regards,
    Mike

    #1058304

    Thanks for your help, I followed your suggestion to use the update by .zip plugin and it worked perfectly. Thanks!
    Paul

    #1058319

    I see that Enfold Version 4.5.3 was released on January 22nd. I am offered the download file “themeforest-4519990-enfold-responsive-multipurpose-theme.zip”. Is that correct?

    https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990#item-description__changelog

    #1058322

    I have validated my token but it is not going out to grab the newest 4.5.3 update automatically. Is this not the whole reason for the token? Please advise….

    #1058329

    I installed the plugin, then I went to my envato account and got the enfold theme, but when I try to upload it I get this message:
    The link you followed has expired. I’ve been through a lot of time. I tried two ways
    1. I have only downloaded the theme ((Purchase code hidden if disconnected) -theme-wordpress-theme.zip)
    2. I tried again this time to “download all files and documentation”, unzip it and try uploading just “enfold.zip”
    Could it be that they want to buy another license? I use the theme in more than one site and bought it a long time ago. Right now I’ve installed 4.41 on this site.

    #1058565

    Hi Lambrosgi,

    Please open a new thread and include admin login details and FTP login details in private if you need help with updating. Also please verify that you have backups of the site in case something should go wrong.

    Best regards,
    Rikard

Viewing 30 posts - 121 through 150 (of 218 total)
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