Hey Blatze,
Thank you for reporting this, this has been addressed already for the next version. Thank you for using Enfold.

Best regards,
Mike

Hi,
Sorry for the late reply and thanks for the login, I have copied your page to my localhost and tested and found no issues, I was able to edit and save a few times and publish and click to view the pdf.
I see that you are using Enfold v4.2.3, which is kind of old now. Please update to v4.6.3.1 I’m sure you won’t have this issue.
I also see you are using PHP v5.6.40, please update to v7+
Please note that with your version of Enfold you will have to update via FTP, The easiest and safest way to update this is to download the newest version from Theme Forest and rename your current theme folder to “enfold-old” via ftp then upload the new “enfold” folder and check that your site is working correctly.
Once you are happy you can delete the “enfold-old” folder via ftp, (not the WP theme page)
Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” folder to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

Best regards,
Mike

Hey Mike,
Sorry for the late reply, this is true, you will need to use the default editor to edit the woocommerce panels to add these special woocommerce elements. This is how woocommerce is setup.

Best regards,
Mike

Hi,
Sorry for the late reply, and thanks for the login, I have installed Enfold on many sites but have not seen this before, perhaps your webhost doesn’t have the PHP ZipArchive Extension enabled so the LayerSlider didn’t extract correctly? Please include ftp access in the Private Content area because I’d like to try activating the theme and see what is going on, and fix it. While I’m doing this do you want one of the demos installed? I could do this also to ensure you don’t have further snags.

Best regards,
Mike

Hi,
Glad to hear you have been able to sort this out.
We will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

Best regards,
Mike

Hi,
Sorry for the late reply, your site is not loading for me but since you are not seeing the “Custom Font Manager” I assume that your theme is quite old, this is what you should be seeing:

Please try updating and then you should have many updates and options.

Best regards,
Mike

Hi,
Ok I will try to reinstall the theme, but I thought the ftp access was posted above but now see it is not, please include ftp access in the Private Content area.

Best regards,
Mike

Hi,
Sorry for the late reply, I have examined your test page and it seems the team elements in the accordion that was inside of two 1/2 elements with “equal height” was braking the layout due to nesting. Removing the “equal height” from the columns corrected, but left the second column lower than the first, by default you can not adjust the second column alone. CSS would have been a good solution here if the columns had custom classes, but I found another workaround in this case. You can view the test page now and the shortcode in the text file in the Private Content area, what I did was make the columns “individual height” and in the “custom margin” of the first column I set it to “zero” to remove the normal top margin for both columns, and then for the padding I set the top padding to 30px for the first column and 0px for the top padding of the second column which made them equal.

As an alternative, If you are familiar with CSS, I would recommend adding a custom class for the second column and making the columns “individual height” and then writing css to add -30px to the second column, I would have found that easier.

Best regards,
Mike

Hi,
Sorry for the late reply, and thanks for the login, I have reviewed your site and now find no errors, such as in your screenshots, everything seems to now work properly. Do you intend to import one of the demos?
Would you like help with this?

Best regards,
Mike

Hi,
Thanks for the feedback, I tried to investigate this further by recreating your page on my localhost in the same version with the same element settings using your video and fallback image, and the fallback image showed on mobile screen sizes without the video and the video showed on desktop without the fallback image, in short it worked correctly.
I even tried installing your “Widget Options” plugin to test for a conflict, but found none.
I also tested this on our next version that should be released soon and found no errors.
So I’m not sure why this is happening for you, but I added this css to your Quick CSS for now so your homepage video will work for you:

.avia-slide-wrap > p.av-fallback-message {
	display: none !important;
}

Please clear your browser cache and check.
I recommend removing this css after the next update and adding the fallback image to check that the slider then works correctly.
The only other thing I can think of is to re-upload your theme now, do you want us to try that, or wait for the update?

Best regards,
Mike

Hi,
There seems to be a conflict with a plugin on your site, but I can not be sure because your site doesn’t allow us access to your plugin page, I get this error:

Du bist leider nicht berechtigt, auf diese Seite zuzugreifen.

Also as I pointed out before your theme settings for your “start page” and “blog page” are not showing

and your WordPress settings for your “start page” and “blog page” are not showing, which should look like this:

I checked your Podlove plugin for a setting to choose which items are chosen to show on your homepage but found none.
I assume that Podlove is assigning the custom template that is creating the pages in your menu that you don’t want to show on your homepage, but I don’t see the setting and you “post”, pages” and “portfolio” admin pages are all empty, yet there are more grid items than are showing in your “episodes” admin page.
I’m starting to believe that you have a user security plugin and we don’t have full access to your site, is this correct?

Best regards,
Mike

Hi,
Sorry for the late reply, I copied your post /learning-spanish-101/ to my localhost and matched your blog and theme settings, and your Simple Image Size plugin settings, and once I regenerated my thumbnails the featured image was not cropped, Please see the screenshot in Private Content area. So seeing that this worked I then tried to regenerate your thumbnails but the process seemed to lock up without any errors, so I tried uploading a new copy of the featured image and choose it for your post and the new image was not cropped. I believe this is going to work for you for future posts, please try creating a new test post and upload a new featured image to check.

Best regards,
Mike

Hi,
Sorry, I couldn’t login to WP or your sftp, to take a closer look, please check.

Best regards,
Mike

Hi,
Glad to help.

Best regards,
Mike

Hi,
I have taken a look at your slider and notice that at my full width screen (1536×864) your slide images are returning a 404, this is for all of the images that end with: (1920×576.jpg) such as: (willkommen-1920×576.jpg)
But at a smaller screen width such as (1440×781) the images used are (willkommen.jpg)
So when the layerslider is set to “ls-device-is-desktop” the images are 404’s
I’m not sure your actual layerslider settings, perhaps you meant to use different sized images for different screen widths, or if this setting was automatically by layerslider, but if these images were there they would show.

So, if you could include admin login in the Private Content area we could check your settings, or if you include ftp access we could ensure that the files were in the correct location.

Best regards,
Mike