November 14, 2019 at 10:12 pm #1156993
Dear support team,
we have updated enfold to v4.6 today and the website has stopped loading. Can you check this, please? The homepage may load so I’ll just give you a subpage.
Thank you in advance!November 15, 2019 at 9:59 am #1157108
Does it work if you switch to one of the default WordPress themes? Which version of PHP are you running?
RikardNovember 15, 2019 at 12:14 pm #1157154
Please see private content field below as per your request on another thread :)
YigitNovember 15, 2019 at 3:23 pm #1157201
Hi Yigit, thanks.
We had a major problem and by last need to configure new WP, I upload the theme but now I need to upload the customised enfold. Im feeling really lost. how can I upload backup to replace enfold demo?
Currently, I’m showing a demo enfold page om my live. Would like to show in Maintenance Mode.
November 17, 2019 at 8:59 pm #1157683
- This reply was modified 3 weeks, 3 days ago by agavinho.
Sorry for the late reply, I see that you have downgraded to v4.5.7 and now your site is working.
Is there anything else we can assist with?
MikeNovember 18, 2019 at 2:04 pm #1157886
Hello Mike, I just updated to the latest version again and try to fix the 2 things the version did override. But can’t get the social icon – Tripadvisor and WhatsApp to show properly , Please advise where to change it back. I add before the update Tripadivor and WhatsApp icons on the social icons list. The icon fonts are uploaded but can’t see them on the list.
November 19, 2019 at 10:52 am #1158087November 19, 2019 at 1:22 pm #1158152
- This reply was modified 3 weeks ago by agavinho.
Hi Mike, I can’t get Tripdivsor to show because it’s not on the list.
please help me figure this out.
Thanks in advance.
November 19, 2019 at 1:42 pm #1158163
- This reply was modified 2 weeks, 6 days ago by agavinho.
Please include an admin login in the Private Content area so we can be of more assistance.
MikeNovember 19, 2019 at 4:46 pm #1158194November 20, 2019 at 12:47 pm #1158444November 20, 2019 at 1:42 pm #1158464
Thanks for the login, I found that the functions code to add the TripAdvisor icon as a social icon was not in the functions.php, probably because you are not using a child theme and when you updated it was overwritten. So I added it for you, but TripAdvisor is not showing as an option. Although the icon is available in your icon sets.
I see you have Cache Enabler & CDN Enabler plugins, but I don’t see how to clear them, please try to clear them or disable them temporarily to see if that helps, actually please try disabling all of your plugins and check the social profiles again, to rule this kind of error out.
I tested the same TripAdvisor code and icon on my test site with the same Enfold version, and it was working, so it should also work for you.
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