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Hey Stilecatalini,
Thanks you for your patience, I see that you have some threads that Yigit has tired to help with and said it was not possible, and you have a couple of threads that are out of our support scope, but we have not closed them should someone have an idea on how to achieve what you ask, sometimes other users had good ideas for helping also.
Please reframe from opeing threads that don’t have a question, and please note that each time you “bump” a thread it moves it back to the bottom of the list, that is each time you add a comment like “please check” or “hello” you move out of the queue, Thank you for your patience and understanding and for using Enfold.Best regards,
MikeSeptember 9, 2023 at 2:21 pm in reply to: Placement Menu Custom Line Up Logo and below logo #1418555Hi,
Based on your mockup you want is smaller around 35px, try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:.logo, .logo a, .logo img, .av-logo-container { max-height: 35px; height: 35px; line-height: 35px; }
please adjust to suit and after applying the css, please clear your browser cache and check.
The expected results
Best regards,
MikeSeptember 9, 2023 at 1:59 pm in reply to: Install Enfold Child Theme License / Form Embedding Issue #1418552Hi,
Thank you for the code snipptes, I see that you have added the Form Embed Code which is the iframe in the second code block and in the first code block you have the old button as the trigger.
I believe that your new popup code uses a different trigger to call the popup.
As I review your video I only see you use the “copy embed code” button, please also include the code from the “copy form link” button:
Please add this to the trigger code block, that is the first one with the button so we can see the popup working correctly, then I can examine how the trigger works and work out a why for it to be like the button you want it to be.Best regards,
MikeHey skurtz1,
Thanks for the two site to compare, I found the difference is the css while examining the frontend and add it to your Enfold Theme Options ▸ General Styling ▸ Quick CSS field and now the issue is solved#top.process-page .process .flex_column_table { max-width: 1060px; padding: 0 50px; margin: 0 auto !important; float: unset; }
but I couldn’t update your child theme stylesheet where your other css is because you have a editor plugin and your stylesheet shows the same stylesheet file twice on top of each other and even editing both didn’t enable the correct results:
Perhaps you will have better luck or perhaps this is part of the problem, but I would recommend disabling the editor plugin.Best regards,
MikeSeptember 9, 2023 at 3:41 am in reply to: WooCommerce shoppingcart amount/quantity field missing on mobile #1418527Hey bonsaimedia,
The quantity buttons are intentionally disabled or hidden on mobile devices due to the space limitation.
Please try the css in these threads:Best regards,
MikeHi,
Please include an admin login in the Private Content area so we can examine.Best regards,
MikeHi,
Thanks for the link to your page, your element #homepage-element-01 doesn’t have the expected class to hide it on mobile such as:
av-medium-hide
av-small-hide
av-mini-hide
when the Advanced ▸ Responsive ▸ Element Visibility option is used in the element.
Please include an admin login in the Private Content area so we can examine.Best regards,
MikeHey bemodesign,
Please try a plugin like WP Mail Logging, there is a very old plugin Contact Form DB for Enfold but I don’t know if it still works.Best regards,
MikeSeptember 9, 2023 at 2:12 am in reply to: Install Enfold Child Theme License / Form Embedding Issue #1418519Hey ritahyland,
Thank you for your patience and sorry for the late reply. Thanks for the videos, could you provide the full code for the two popup forms from the new form builder?
Please try to create a test page with two code blocks and place the full code in them, I would like to see them working as they should from the original code that you copy from the new site, so I can examine it, then I will try to create two new buttons on the test page that look like your homepage & podcast page.
This will let me test without interfering with your live pages.Best regards,
MikeSeptember 8, 2023 at 6:21 pm in reply to: Image Quality in Lightbox + Image Crop in Category Galleries #1418498Hey Timothy,
Thank you for your patience, for the image on your homepage in the lightbox, I can see the difference better when I compare the original image with the lightbox image, I have linked to all three images below.
I believe that the issue is related to the color profile of your original image, please see this thread in the thread a professional photographer had accidentally changed his Lightroom color profile to ProPhoto RGB and the supporting thread that I referred to had:The problem is inside your Photoshop setting. Try Preferences -> Color Setting -> Color Policies and enable the cklickbox at Profile Mismatches and Missing Profiles
the issue points to the PHP GD Library used by WordPress not being able to create the new image sizes with certain color profiles.
I’m not a professional photographer and I could be explaining it not quite correctly, but if you used Photoshop or Lightroom or another professional image tool please review the threads and your software settings.
I hope this helps you identify the issue.Best regards,
MikeHi,
Thank you for your patience, in the case the best approach would be to set the height with css, by default the height is not set to allow for more or less content, but if you want all of them to be the same height then this is the way to go.
If you would like specific help with the height css for your page please link to your page so we can examine, otherwise if you have achieved this please let us knowso we can close the thread. Thank you.Best regards,
MikeHi,
If you are not able to sort this out, please include an admin login in the Private Content area and a link to the page so we can examine.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHey steveorrmedia,
Please check to see if yiu have added a column link to the column with the links, if so the column link will override the links inside.
If this doesn’t correct please include admin login in the Private Content area so we can investigate.Best regards,
MikeHey damgwebdeveloper,
Thanks for your question, but unfortunately the pagination needs to be /news/?avia-element-paging=2 to avoid conflicts with wordpress, as you have read.
I recommend disabling your plugins and /or functions.php customizations to see if that solves, if not then please include an admin login in the Private Content area so we can investigate why you are getting a 01 redirect.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Yes it looks like during the JS file merging and compression process and error occurred, I’m not sure why it occurred and I can’t reproduce it on my test site.
I have asked the rest of the team if they have any ideas and will reply when I hear back from them.
Please leave the staging site activate so they can also test, thank you for your patience.Best regards,
MikeSeptember 7, 2023 at 11:56 am in reply to: Proceed to checkout button not working on mobile devices #1418354Hi,
Glad to hear that this helped, but unfortunately I don’t have a way to test this for other users, I have not see any other users using this or having this issue, but we will keep a note of this in case. Unless there is anything else we can help with on this issue, shall we close this then?Best regards,
MikeHi,
Please include an admin login in the Private Content area so we can investigate.Best regards,
MikeHi,
Thanks for the feedback, but your screenshot shows the menu, try looking at the pages and see the parent, you may be able to see a dash before certain pages when viewing “all Pages” and check the categories to ensure one category in not the child of another.
If this doesn’t help try the css I posted above, in my original test it seemed to help.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Thanks for the feedback, I have not seen any issues with MySQL from other users, typically if WordPress has no issues with the database then Enfold would not as Enfold only stores info in the database though WordPress, but I have asked the rest of the team if they are using MySQL 8.0 currently. I will reply when I hear back from the rest of the team.
Perhaps the best way to test is to setup a staging site with MySQL 8.0, unfortunately my server only offers Maria.Best regards,
MikeHey CodeSamurai,
Thank you for your question, are you sure that you mean MySQL 8 and not PHP 8?
on my server I’m using MySQL Version 10.5.17-MariaDB-cll-lve
so MySQL 8 seems behind, most questions are about their servers are going to PHP 8 which works fine with Enfold v5.6.5+
I assume MySQL 8 would also work fine.Best regards,
MikeSeptember 6, 2023 at 5:57 pm in reply to: Proceed to checkout button not working on mobile devices #1418286Hey ashleyknow,
Thank you for your patience, when I use an Android device to view your check out page I only see the red “Proceed to checkout” button and it works correctly, please see the first screenshot in the Private Content area.
But on Windows laptop I see another blue button below it that overlays the red button so it can not be clicked, and the blue button doesn’t work when it is clicked, see the second screenshot.
I assume that the blue button is the ApplePay that you are talking about, and perhaps it doesn’t work for me because I don’t have an apple, but to allow this to not interfere with the standard payment button try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:#top.woocommerce-cart #wcpay-payment-request-button { padding-top: 60px; }
After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
Mike -
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