Tagged: 

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #1420795

    I’ve created a template of a line with an icon in the middle that I intend to add to the bottom of some pages in the website. It displays ok in the live window in the Edit mode but doesn’t display at all in the live page.

    #1420804

    Hey John,

    Thank you for the inquiry.

    It is not visible because the Custom Border Color is not being applied to the separator, causing it to default to white. Please try update the theme to version 5.6.6, then temporarily disable the Enfold > Performance > File Compression settings. Let us know if the issue persists.

    Best regards,
    Ismael

    #1420944

    I updated to 5.6.6
    I didn’t find Enfold > Performance > File Compression settings > as such. I tried >Performance > Manually manage loaded elements > Separator/Whitespace > Disable
    I then restored settings as before.
    The problem still exists.

    #1421025

    Hi,
    Thanks for the link to your site, I’m not sure why you are experiencing this issue, I copied your page to my test site and the css for your custom HR worked fine, on your site the css for the style is missing, so I copied the css and created a WPCode snippet on your site and now the custom HR is showing correctly:

    .hr.av-4al98j-e36af9cb9fd782dc084f71f90c9e0c74 .hr-inner {
        width: 45%;
        border-color: #1b75bb;
        max-width: 45%;
    }
    .hr.av-4al98j-e36af9cb9fd782dc084f71f90c9e0c74 .av-seperator-icon {
        color: #ff6207;
    }
    .hr.av-4al98j-e36af9cb9fd782dc084f71f90c9e0c74 .hr-inner {
        width: 45%;
        border-color: #1b75bb;
        max-width: 45%;
    }
    #top .hr.av-4al98j-e36af9cb9fd782dc084f71f90c9e0c74 {
        margin-top: 15px;
        margin-bottom: 15px;
    }

    If you want to explore what the issue on your site is I recommend disabling your plugins including your CDN and clear your CDN along with your server cache, which may take some time, and then see if the css is applied. Or if you are not experiencing any other issues you can use this css I added to your WPCode, but keep this in mind if you do find other issues in the future.

    Best regards,
    Mike

    #1421121

    Yes it’s working now that you added the snippet to WPcode snippets plugin. It also works for new pages.

    Just so I understand, are you saying that if I want to correct the underlying issue I can do so following your instructions but, if I don’t, it should continue to work ok now with the plugin snippet?

    #1421195

    Hi,
    Glad that this is helping, and yes that is what I mean.

    Best regards,
    Mike

Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.