Forum Replies Created
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December 10, 2023 at 8:51 pm in reply to: Include customer recommendations on two different pages with same data #1427729
Hi,
Thanks for the feedback, try using the Custom Element Templates please read the documentation here.Best regards,
MikeHi,
To change the font size, please use the element font size options, note that you can also set the size based on the device size by clicking the device icons and setting a size for each one if you wish.
It looks like you have the timeline in a 1/3 column and the next item in a 2/3 column while it has a lot of extra space to the right, perhaps if they were both in 1/2 columns it would give you more room. Then after you change the font sizes it should look better. the only padding and margin is from your site layout, it has a max-width of 1310px at Enfold Theme Options ▸ General Layout ▸ Dimensions ▸ Maximum Container width so you could change that setting or try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:.responsive #top.home #av_section_2>.container { max-width: 100%; }
to change the max width for just that one section
Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
After applying the css, please clear your browser cache and check.Best regards,
MikeHi,
Thanks for the link to your page, when I examine your footer widgets they are all the same width:
the widget that is highlighted looks smaller because it has 7 links on 7 lines so it doesn’t look wide, but it’s the same.
If you want a line under the widget titles, try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:#footer .widgettitle { text-decoration: underline; }
After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
I tested the page you linked to, linked below, and it loaded in about 4 seconds which is pretty good, I did notice some of your images are large
so if you compressed these it would help, I tested your three largest images on TinyPNG.com and found that you could save 73%:
They have a plugin if you want to try it, or you can use their site to compress the images and then replace yours via FTP.
Please note that if your original image was compressed when you uploaded it, WordPress makes copies of it for the different thumbnails and then adds the new image size to the file name like your-image-705×529.jpg but these new images are often larger that the original and are the ones you see on the frontend, so this is why I recommend a plugin that will work on these or downloading these images via FTP or your webserver file manager then compressing them and then upload them via FTP so WordPress doesn’t make copies of them again. Check out this post: How to bulk compress WordPress images.
When I check your site it looks like you are not using a caching plugin, does your webhost offer server caching like Varnish or Litespeed, typically these are better than a caching plugin, otherwise WP Fastest Cache is a good plugin.
Hopefully this will be helpful.Best regards,
MikeDecember 10, 2023 at 7:44 pm in reply to: Missing or wrong type of fields in WPML translation editor #1427719Hi,
This sounds like what Ismael was recommending, I also don’t see how this could be an issue.
I see that it has been a couple of days since you have done this so I assume that you have tried clearing your browser cache? that this has been working well for you, would you like us to keep this thread open for a couple more days, or shall we close this then?Best regards,
MikeHey Munford,
Thanks for the link to your test page /test/ I see the your example sort by title descending & sort by title ascending seem to be in the same order, but when I test on my demo site the sorting works correctly, so perhaps your error is due to a plugin conflict. It sound like you are using a plugin so please try disabling it and see if the sorting them works correctly. If you are using custom post types then try using the theme portfolio type that the element was designed for and see if it then works correctly. You can only choose the categories for the portfolio items and not a Custom ID Attribute, so try adding a category of “recent” instead.
If this doesn’t help and you have disabled your plugins, try disabling any customization in your functions.php to find the conflict.Best regards,
MikeHi,
Perhaps we can assist with some css if you link to your page so we can examine, I’m not sure what you mean by keyline, so perhaps a screenshot or mockup of your desired outcome would help.Best regards,
MikeHi,
The default Vertical Alignment Title and Content is baseline, if you would like it centered please adjust this setting.
It looks like there is some left padding on your timeline element, I’m not seeing this on my demo site so perhaps the shortcode you wrapped it with has some styling, please link to your page so we can examine.Best regards,
MikeDecember 10, 2023 at 6:35 pm in reply to: Headline isn’t shown correctly if cookies aren’t accepted #1427712Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
Thank you for your patience and for the login, I examined your custom toggle element and found that the element had no toggles:
so based on one of your screenshots I added two toggles:
and now on the frontend they are showing:
I logged out and checked again and it still shows, please check and adjust to suit.
I noticed that your custom toggle is using pre v5.6.8 code so when it is closed it leaves a gap, so you will want to use the latest version as the base for your customized element to fix this.Best regards,
MikeHey sharynt3,
To center the Header Phone Number/Extra Info text above the header try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:#header_meta .phone-info { width: 100%; text-align: center; }
and to hide the Phone Number/Extra Info text on the two pages that you linked to try this css:
.page-id-1822 #header_meta .phone-info, .page-id-1870 #header_meta .phone-info { display: none; }
After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeDecember 10, 2023 at 5:29 pm in reply to: Include customer recommendations on two different pages with same data #1427701Hi,
Are you using a plugin for the customer recommendations, if so the plugin should offer you a shortcode to do this if it is an option.
I can’t think of any Enfold elements that could be used for customer recommendations, so I believe that you will need to use a plugin that has this option.Best regards,
MikeHi,
Please try going to this link and register the purchase code above, you will then see a success message asking for your email address, Please see the screenshot in the Private Content area.
Your new purchase code above is different than the one in your account, which expired in 2016Best regards,
MikeHey woogie07,
The footer widget columns should already be equal widths, if you have 4 columns the theme use this css:div .av_one_fourth { margin-left: 6%; width: 20.5%; }
Note that the first column has no left margin but the width is the same as the other columns. Try disabling your custom css or plugins and see it changes.
See our demo here
Best regards,
MikeHi,
Envato stopped using the API key a few years ago, they now use a Token, you will need to manually update and then create a new Token and then future update will work. You can not enter a Token code into a API key field, it will not work.
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
Best regards,
MikeHey Jay,
Thank you for the link to your site, I tested your contact form at the top of your page and it worked for me, but your site is slow so I had to wait a while.
Try enabling the theme setting: Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression perhaps that will help, or you could try a caching plugin like WP Fastest CacheBest regards,
MikeHi,
Thanks for the feedback, I have checked your site with my Android phone with Chrome & FireFox and found no issues, I then checked with Windows in Chrome, Firefox, & Edge using the Dev Tools to emulate mobile devices, and found no issue with the mobile menu. I don’t have a iPhone but I have a desktop Mac, so I checked with Chrome & Firefox using the Dev Tools to emulate mobile devices, and found no issue with the mobile menu.
I then checked with Safari using the Responsive Design Mode to emulate mobile devices, and there the burger menu overlay didn’t close, so the issue showed.
So I noted that you are using anchor links in your menu for a one page link layout and you are using a full page overlay menu for mobile, so I used the same settings on my Dev site, linked below, and then checked with Safari and found no issue with the mobile menu overlay. Please check my site below with your iPhone.
So my testing seems to point to a issue only with Safari, and only on your site, I see that you are using the latest version, v5.6.9 so I recommend that you try disabling all of your plugins. If that resolves the issue, reactivate each one individually until you find the conflict.
PS, when I turned on my Mac it updated the Safari to v17, so if you see the error on my site with your iPhone check if there is an update, just to rule this out as a cause.Best regards,
MikeHi,
To text align the team-member-description to the left and keep the title centered we will need to use custom css for that page only because on some other pages you do want the team-member-description centered. Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:#top.page-id-2681 .avia-team-member .team-member-description { text-align: left; }
After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Ok, I would recommend finding another solution because it’s not often that WordPress takes down a plugin, I would be worry that it has malware in it.
Try searching on Upwork.com for plugin development, there are thousands of developers offering to create custom plugins that will do what you want, some even offer to customize existing plugins.
Unless there is anything else we can assist with on this issue, shall we close this thread then?Best regards,
MikeHi,
Glad to hear that you have a child theme, but you will still need to update your parent theme so follow the instructions above and after you have updated at the last step, when it asks if you want to enable the theme, choose the option “Go to Themes page” because you don’t want to enable it because you are using a child theme.
After you update, if you are still having trouble please explain in detail how you “moved” you WordPress install from one domain to another, and a admin login to the sites might be helpful.
Are you planning to use both sites online at the same time? If so perhaps it would be easier to have only one site and point both domains to the same site so you want have two sites to post and keep updated?Best regards,
MikeHi,
Try adding this css:#top .av_toggle_section .toggle_content { text-align: left; }
Best regards,
MikeDecember 10, 2023 at 12:44 am in reply to: Separate columns in footer for social media links and icons #1427669Hi,
For email, phone, map, try this in your widget:<ul class="contact2"> <li class="mail"><span class="in2"><a href="mailto: (Email address hidden if logged out) ">[av_font_icon icon='ue805' font='entypo-fontello' size='20px'][/av_font_icon] (Email address hidden if logged out) </a></span></li> <li class="phone"><span class="in2"><a href="tel://1-555-555-5555">[av_font_icon icon='ue854' font='entypo-fontello' size='20px'][/av_font_icon]1-555-555-5555</a></span></li> <li class="map"><span class="in2"><a href="https://maps.google.com">[av_font_icon icon='ue842' font='entypo-fontello' size='20px'][/av_font_icon]maps.google.com</a></span></li> </ul>
the expected results:
If you are not using a child theme I recommend the WPcode plugin this plugin supports PHP code snippets, JavaScript code snippets, & CSS code snippets.
When you add the custom social bookmarks widget code to the WP Code plugin ensure that the “type is set to PHP:
also add the css:#top .socialbookmarks-widget .social_bookmarks { float: left; margin: 15px 0 0 ; position: relative; } #top .socialbookmarks-widget .social_bookmarks li { float: left; clear: right !important; }
the expected results:
Please note that these icons are from your social profiles settings:
Best regards,
MikeHi,
The accordion toggle text can be centered but not the accordion “plus” icon. So to center the text and remove the “plus” icon try this css:#top .av_toggle_section { text-align: center; } #top .av_toggle_section .toggle_icon { display: none; } .js_active #top .av_toggle_section .toggler { padding: 9px 0; }
Best regards,
MikeDecember 10, 2023 at 12:08 am in reply to: Admin: Duplicated web page and open codes of link #1427666Hi,
I removed your duplicate page “ny-patient-1” and corrected the two sub-pages so the new parent page wouls be your original “ny-patient” page.
Please check. If this is what you wanted then you can delete the “ny-patient-1” page that is in your trash.
I found that you had a Classic Editor plugin, I disabled that and enabled the theme setting at Enfold Theme Options ▸ Select Your Editor ▸ Use WP Classic Editor because the plugin is not needed.
I’m not sure that I understand your other question about the “feed” link, do you want to have a feed link?
A feed typically shows your posts, but you have no posts so there is nothing for your feed to show.
Also to read feeds you need a “feed reader”, otherwise it will just look like code, but I don’t know anyone who reads feeds anymore, do you think your visitors are going to used a feed reader once to add some posts?Best regards,
Mike -
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