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Viewing 30 posts - 4,291 through 4,320 (of 35,007 total)
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  • in reply to: Contact form #1432875

    Hey carmen,
    Thank you for the link to your example form. I would recommend using the Contact Form 7 plugin, it offers more customization options and many addon plugins these are more addons.
    This video will explain how to create a new form element in CF7.

    Best regards,
    Mike

    in reply to: Main content widget box opening behind color section #1432874

    Hey GWS,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    .page-id-452 #av_section_3 {
    	z-index: 0;
        position: relative;
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Header Transparency / On top of Fullscreen Slider #1432759

    Hi,
    Typically the header items colors are chosen by the alternative colors in the Enfold Theme Options ▸ General Styling
    But if these don’t match the colors that you want to use we can help with so custom css. Please open a new thread and link to your site and explain the colors that you want to use. Since this is not your thread you won’t see anything we write in the Private Content area, so it would be better to open your own thread. Thank you for your understanding.

    Best regards,
    Mike

    in reply to: Enfold – Responsive Multi-Purpose Theme #1432756

    Hi,
    Thanks for the links but they both look the same to me on mobile, perhaps a screenshot of what you are seeing would help.
    Please note that we ask that each thread stays on a specific topic, this helps us provide2 better support and keep the threads on topic. For further questions please login into the support forum and open a new thread and we will gladly assist. Please note that the contact form in not appropriate for support questions, Thank you for your patience and understanding and for using Enfold.

    Best regards,
    Mike

    in reply to: Enfold 2017 in mobile #1432753

    Hey carmen,
    The 2017 demo homepage has a transparent header with the LayerSlider at the top, you can replace the image in the LayerSlider with your video and it will show at the top as you wish.
    But please note that for mobile some browsers may block auto playing videos, for now some will allow a auto playing video if it has no sound and typically the LayerSlider works in these cases, but it may not work in all browsers or in the future. If you have a small loop you may want to try using a gif for mobile.
    In the LayerSlider options try choosing “autopaly after opening” and the “Play Muted” enabled:
    Enfold_Support_4293.jpeg
    this has worked on Android but it may not work on iPhone, iPhones are the strictest and may block it completely.

    Best regards,
    Mike

    in reply to: The Mailchimp contact form is not displaying #1432635

    Hi,
    I see that you are using Enfold v5.5, you will need to update to v5.6.10 then you will need to re-enter the Mailchimp API in the theme settings and then go to each page the element is on and resave it. Mailchimp changed their API to v3, so you need to update.
    If you can’t update automatically in the backend try manually updating.
    To update your version of Enfold manually you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    in reply to: Blog Subcategory further pages cant be opened #1432634

    Hi,
    Thanks for your patience, I found that on your permalinks page your base had a dot in the field, I removed this for you and now your category pagination works correctly:
    Enfold_Support_4596.jpeg

    Best regards,
    Mike

    in reply to: Video loads through black #1432604

    Hi,
    I’m not sure what plugin they are using, you site is using a fallback image, this is the correct and recommended behavior and will consistently work in the future.

    Best regards,
    Mike

    in reply to: Buy 10 licence #1432601

    Hey Jabri,
    Thank you for your question, Enfold is only available at Theme Forest, they handle all licenses, so you can purchase them there. I’m not sure if you can add ten of them in the cart or not. There is no bulk purchase discount, so it will not cost you more to purchase them individually. Perhaps the Theme Forest support has another way to purchase ten licenses on one invoice, please try asking them.

    Best regards,
    Mike

    Hi,
    Typically a booking plugin or a store plugin like woocommerce handles the payment gateways, WordPress doesn’t connect to a payment gateway directly.

    Best regards,
    Mike

    in reply to: Woocommerce #1432515

    Hey Soner AK,
    Thanks for the link to your site, but I don’t see that you have Enfold installed, please try disabling all of your plugins and ensure that you are uploading the installable WP version from your Theme Forest account and not the full theme zip file with documentation.
    I see that you have the builder Elementor installed, please note that Enfold has it’s own built-in builder, “Advanced Layout Builder” and other builders may cause conflicts.
    Please note that using the contact form is not appropriate for support questions, please log in to the support forum and open a new thread if you need further assistance.
    If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.
    If you have purchased your license in the past 6 months then please register your Purchase Code here.
    Then log into the support forum and open a new thread.

    Best regards,
    Mike

    in reply to: Header Layout: Logo left, Widgets right, menu below #1432513

    Hi,
    I’m not sure why you are seeing this, it works for me, please include an admin login to your site in the Private Content area so we can check.

    Best regards,
    Mike

    in reply to: submenu sticky on mobile #1432405

    Hi,
    If it is not working at the end of your child theme functions.php, but is working at the top of your child theme functions.php, this could be due to an error in your child theme functions.php, perhaps we should take a look, please include an admin login and FTP access in the Private Content area so we can be of more assistance.

    Best regards,
    Mike

    in reply to: Price list issue using mobile #1432316

    Hey zanardelligolf,
    Thanks for the link to your page, your table is quite large:
    Enfold_Support_4592.jpeg
    so on mobile it will show one column at a time:
    Enfold_Support_4594.jpeg
    This is correct, since it will not fit on a mobile screen.

    Best regards,
    Mike

    in reply to: Can’t install demo import #1432314

    Hi,
    Thanks for the login, please ask your webhost to enable PHP ZipArchive Extension, this is disabled on your server.

    Best regards,
    Mike

    in reply to: Accordion #1432312

    Hey Hans K.,
    Thank you for your patience, if you link to your page we can help with changing the colors and icons for your accordion, but I don’t have any ideas to make it only show when the “FAQ” button is clicked.

    Best regards,
    Mike

    in reply to: Problem with enfold web site #1432311

    Hey Vladimir,
    I see the site is using Enfold v4.5, this is not PHP v8.3 compatible.
    You will need to update the v5.6.10 to update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg
    If you can not login to the Theme Forest account with the update files then you will need to purchase again and create a account that you can access.

    Best regards,
    Mike

    Hi,
    Sorry I thought you were talking about the text showing though, If you feel that this css works for mobile then you should wrap it in a media query so it only works on mobile, like this:

    @media only screen and (max-width: 767px) { 
    .responsive #top #wrap_all .av_mobile_menu_tablet .main_menu {
    position: absolute !important;
    right: 0px !important;
    }
    .responsive.html_bottom_nav_header #top #menu-item-shop.cart_dropdown {
    position: absolute !important;
    right: -45px !important;
    }
    }

    Best regards,
    Mike

    Hey Eleina,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    #header .twelve.units {
        width: 1450px!important;
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: how to size box hotspots imagine #1432304

    Hey fabio,
    Thanks for the link to your page, it looks like you are using the default tooltip size, you can also choose “large” & “extra-large”
    Enfold_Support_4590.jpeg

    Best regards,
    Mike

    in reply to: Woocommerce product tabs missing #1432302

    Hi,
    Thank you for your patience, but the login that you posted above doesn’t work for this site so we can’t see the settings for the page.
    Please ensure that you have added a Product Image to the product, and if it still doesn’t show try disabling your plugins to see if there is a conflict.
    Otherwise please include an admin login in the Private Content area so we can investigate further.

    Best regards,
    Mike

    in reply to: Slider Caption Help #1432301

    Hi,
    This is the Caption Positioning option in the slide:
    Enfold_Support_4584.jpeg
    this is the font size option in the slide:
    Enfold_Support_4586.jpeg
    I did this for your first slide, please check and adjust to suit:
    Enfold_Support_4588.jpeg

    Best regards,
    Mike

    in reply to: Blog Subcategory further pages cant be opened #1432300

    Hey 4pfelmus,
    Does this occur when you enable the parent theme and disable the plugins? If so please include an admin login in the Private Content area so we can investigate this further.

    Best regards,
    Mike

    in reply to: Add exerpt and read more to Magazine #1432299

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: woocommerce color product #1432298

    Hi,
    To change the color of your button, Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    .cart .single_add_to_cart_button.button {
    	 background-color: #fc6c12;
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Measure Enfold Contactform Submissions with GTM #1432296

    Hey envis,
    Is your screenshot from your Google Site Kit plugin? I am not familiar this this plugin or this screen. Try checking the plugin documentation or asking their support, perhap the plugin is looking for a specific class to be clicked? Or perhaps it doesn’t track logged in users?
    When I check your contact form it gives the success message and I don’t see any error in the browser console, so it doesn’t seem to be a javascript error.
    Typically the gtag function that I have seen people use is like this from their documentation

    function gtag_report_conversion(url) {
         var callback = function () {
         if (typeof(url) != 'undefined') {
          window.location = url;
        }
      };
      gtag('event', 'conversion', {
          'send_to': 'TAG_ID/CONVERSION_LABEL',
          'value': 1.0,
          'currency': 'USD',
         'event_callback': callback
      });
    return false;
    }

    and on the same documentation page it has examples for on-click triggers, this is a jQuery example for a form plugin button:

    (function($) {
        setTimeout(function(){
    $('#top.page-id-120 #nf-field-29').click(function() {
        gtag_report_conversion('https://your-site.com/client-sign-up/');
    	console.log('gtag_conversion_triggered');
    });
    },900);
    }(jQuery)); 

    Best regards,
    Mike

    Hey web4698,
    Try adding this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    .responsive #top #wrap_all .av_mobile_menu_tablet .main_menu .av-main-nav-wrap {
    	background-color: #fff;
    }

    After applying the css, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: bullet point are not shown in list #1432294

    Hi,
    Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: target single page h2 h3 headings on mobile text-align #1432293

    Hi,
    With this css that you added, the H3 will be for all pages:

    .page-id-503 h2, h3 {
    text-align: left!important;
    }}

    if you want this css to say H3 for only page 503 then you should write it like this:

    .page-id-503 h2, .page-id-503 h3 {
    text-align: left!important;
    }}

    I would recommend using css that has enough specifically to not require !important;, like this:

    @media only screen and (max-width: 767px) {
    #main.all_colors h3 {
    text-align: center;
    }
    #main.all_colors h2 {
    text-align: center;
    }
    .page-id-503 #main.all_colors h2,.page-id-503 #main.all_colors h3 {
    text-align: left;
    }
    }

    Best regards,
    Mike

    in reply to: Avia Layout Architect not loading on page for latest posts #1432273

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 30 posts - 4,291 through 4,320 (of 35,007 total)