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Hey carmen,
Thank you for the link to your example form. I would recommend using the Contact Form 7 plugin, it offers more customization options and many addon plugins these are more addons.
This video will explain how to create a new form element in CF7.Best regards,
MikeFebruary 3, 2024 at 1:48 pm in reply to: Main content widget box opening behind color section #1432874Hey GWS,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:.page-id-452 #av_section_3 { z-index: 0; position: relative; }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Typically the header items colors are chosen by the alternative colors in the Enfold Theme Options ▸ General Styling
But if these don’t match the colors that you want to use we can help with so custom css. Please open a new thread and link to your site and explain the colors that you want to use. Since this is not your thread you won’t see anything we write in the Private Content area, so it would be better to open your own thread. Thank you for your understanding.Best regards,
MikeHi,
Thanks for the links but they both look the same to me on mobile, perhaps a screenshot of what you are seeing would help.
Please note that we ask that each thread stays on a specific topic, this helps us provide2 better support and keep the threads on topic. For further questions please login into the support forum and open a new thread and we will gladly assist. Please note that the contact form in not appropriate for support questions, Thank you for your patience and understanding and for using Enfold.Best regards,
MikeHey carmen,
The 2017 demo homepage has a transparent header with the LayerSlider at the top, you can replace the image in the LayerSlider with your video and it will show at the top as you wish.
But please note that for mobile some browsers may block auto playing videos, for now some will allow a auto playing video if it has no sound and typically the LayerSlider works in these cases, but it may not work in all browsers or in the future. If you have a small loop you may want to try using a gif for mobile.
In the LayerSlider options try choosing “autopaly after opening” and the “Play Muted” enabled:

this has worked on Android but it may not work on iPhone, iPhones are the strictest and may block it completely.Best regards,
MikeHi,
I see that you are using Enfold v5.5, you will need to update to v5.6.10 then you will need to re-enter the Mailchimp API in the theme settings and then go to each page the element is on and resave it. Mailchimp changed their API to v3, so you need to update.
If you can’t update automatically in the backend try manually updating.
To update your version of Enfold manually you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.
Best regards,
MikeHi,
I’m not sure what plugin they are using, you site is using a fallback image, this is the correct and recommended behavior and will consistently work in the future.Best regards,
MikeHey Jabri,
Thank you for your question, Enfold is only available at Theme Forest, they handle all licenses, so you can purchase them there. I’m not sure if you can add ten of them in the cart or not. There is no bulk purchase discount, so it will not cost you more to purchase them individually. Perhaps the Theme Forest support has another way to purchase ten licenses on one invoice, please try asking them.Best regards,
MikeJanuary 30, 2024 at 5:52 pm in reply to: Query about the ease of use of the booking/reservations process on your theme #1432519Hi,
Typically a booking plugin or a store plugin like woocommerce handles the payment gateways, WordPress doesn’t connect to a payment gateway directly.Best regards,
MikeHey Soner AK,
Thanks for the link to your site, but I don’t see that you have Enfold installed, please try disabling all of your plugins and ensure that you are uploading the installable WP version from your Theme Forest account and not the full theme zip file with documentation.
I see that you have the builder Elementor installed, please note that Enfold has it’s own built-in builder, “Advanced Layout Builder” and other builders may cause conflicts.
Please note that using the contact form is not appropriate for support questions, please log in to the support forum and open a new thread if you need further assistance.
If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.
If you have purchased your license in the past 6 months then please register your Purchase Code here.
Then log into the support forum and open a new thread.Best regards,
MikeJanuary 30, 2024 at 5:23 pm in reply to: Header Layout: Logo left, Widgets right, menu below #1432513Hi,
I’m not sure why you are seeing this, it works for me, please include an admin login to your site in the Private Content area so we can check.Best regards,
MikeHi,
If it is not working at the end of your child theme functions.php, but is working at the top of your child theme functions.php, this could be due to an error in your child theme functions.php, perhaps we should take a look, please include an admin login and FTP access in the Private Content area so we can be of more assistance.Best regards,
MikeHi,
Thanks for the login, please ask your webhost to enable PHP ZipArchive Extension, this is disabled on your server.Best regards,
MikeHey Hans K.,
Thank you for your patience, if you link to your page we can help with changing the colors and icons for your accordion, but I don’t have any ideas to make it only show when the “FAQ” button is clicked.Best regards,
MikeHey Vladimir,
I see the site is using Enfold v4.5, this is not PHP v8.3 compatible.
You will need to update the v5.6.10 to update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

If you can not login to the Theme Forest account with the update files then you will need to purchase again and create a account that you can access.Best regards,
MikeJanuary 28, 2024 at 10:13 pm in reply to: WooCommerce Mobile Menu, Profile, and Cart icons over lapping logo #1432310Hi,
Sorry I thought you were talking about the text showing though, If you feel that this css works for mobile then you should wrap it in a media query so it only works on mobile, like this:@media only screen and (max-width: 767px) { .responsive #top #wrap_all .av_mobile_menu_tablet .main_menu { position: absolute !important; right: 0px !important; } .responsive.html_bottom_nav_header #top #menu-item-shop.cart_dropdown { position: absolute !important; right: -45px !important; } }Best regards,
MikeJanuary 28, 2024 at 9:59 pm in reply to: Mega Menu with Images – Not Fullwidth & Leaving Empty Space #1432309Hey Eleina,
Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:#header .twelve.units { width: 1450px!important; }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Thank you for your patience, but the login that you posted above doesn’t work for this site so we can’t see the settings for the page.
Please ensure that you have added a Product Image to the product, and if it still doesn’t show try disabling your plugins to see if there is a conflict.
Otherwise please include an admin login in the Private Content area so we can investigate further.Best regards,
MikeHey 4pfelmus,
Does this occur when you enable the parent theme and disable the plugins? If so please include an admin login in the Private Content area so we can investigate this further.Best regards,
MikeHi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeHi,
To change the color of your button, Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:.cart .single_add_to_cart_button.button { background-color: #fc6c12; }After applying the css, please clear your browser cache and check.
Best regards,
MikeHey envis,
Is your screenshot from your Google Site Kit plugin? I am not familiar this this plugin or this screen. Try checking the plugin documentation or asking their support, perhap the plugin is looking for a specific class to be clicked? Or perhaps it doesn’t track logged in users?
When I check your contact form it gives the success message and I don’t see any error in the browser console, so it doesn’t seem to be a javascript error.
Typically the gtag function that I have seen people use is like this from their documentationfunction gtag_report_conversion(url) { var callback = function () { if (typeof(url) != 'undefined') { window.location = url; } }; gtag('event', 'conversion', { 'send_to': 'TAG_ID/CONVERSION_LABEL', 'value': 1.0, 'currency': 'USD', 'event_callback': callback }); return false; }and on the same documentation page it has examples for on-click triggers, this is a jQuery example for a form plugin button:
(function($) { setTimeout(function(){ $('#top.page-id-120 #nf-field-29').click(function() { gtag_report_conversion('https://your-site.com/client-sign-up/'); console.log('gtag_conversion_triggered'); }); },900); }(jQuery));Best regards,
MikeJanuary 28, 2024 at 7:27 pm in reply to: WooCommerce Mobile Menu, Profile, and Cart icons over lapping logo #1432295Hey web4698,
Try adding this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:.responsive #top #wrap_all .av_mobile_menu_tablet .main_menu .av-main-nav-wrap { background-color: #fff; }After applying the css, please clear your browser cache and check.
Best regards,
MikeHi,
Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
MikeJanuary 28, 2024 at 7:14 pm in reply to: target single page h2 h3 headings on mobile text-align #1432293Hi,
With this css that you added, the H3 will be for all pages:.page-id-503 h2, h3 { text-align: left!important; }}if you want this css to say H3 for only page 503 then you should write it like this:
.page-id-503 h2, .page-id-503 h3 { text-align: left!important; }}I would recommend using css that has enough specifically to not require !important;, like this:
@media only screen and (max-width: 767px) { #main.all_colors h3 { text-align: center; } #main.all_colors h2 { text-align: center; } .page-id-503 #main.all_colors h2,.page-id-503 #main.all_colors h3 { text-align: left; } }Best regards,
MikeJanuary 28, 2024 at 5:12 pm in reply to: Avia Layout Architect not loading on page for latest posts #1432273Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
Mike -
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