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  • December 22, 2023 at 1:06 pm #1428747
    elenapoliti

    Hello I am facing a tricky issue on my website. I have a series of portfolio pages that are created with a template builder layout. When I save them they look fine, but after a while some of them show in front end, in some point, the shortcodes. The text inside the elements was copied/pasted from word files. I thought that they problem may arouse by the fact that in the text disrupted the symbols “<” and “>” were present.
    When I open the avia element and re-type the text it seems ok. But after a while it has been updated, the front-end looks disrupted again.
    Do you have any suggestion? Thanks

    December 23, 2023 at 3:08 pm #1428787
    Rikard

    Hey Elena,

    Could you post a link to where we can see the problem please?

    Best regards,
    Rikard

    December 23, 2023 at 3:09 pm #1428788
    elenapoliti

    Hi you can see it here (I was just passing through the various pages) ->> see it in private

    December 23, 2023 at 3:19 pm #1428790
    elenapoliti

    When opening again the text block of the page with the issue the following msg appears

    see screenshot

    By the way: on the text version (html format) I don’t see any strange thing. I noted however that, on visual editor, after creating a space between the symbol < or > and the number or word after it, the error msg disappears and the front-end is ok again. Time by time, nonetheless, the page breaks again (don’t really know how it could happen). This phenomenon never happened in normal pages, but only in portfolio pages, where there is much scientific text in it

    December 23, 2023 at 4:30 pm #1428806
    Mike

    Hi,
    Thanks for the feedback, glad to hear that you have found that adding a space after the special characters helps, I believe that the WordPress text element has a feature that removes duplicate spaces, so perhaps when you edit the page for something else the duplicate spaces are removed the page breaks again.
    Perhaps the best solution for your scientific pages is to use the Special Character Translation plugin for these characters, please see our documentation: Using special characters

    Best regards,
    Mike

    December 23, 2023 at 4:35 pm #1428808
    elenapoliti

    Thanks Mike, I see now from the Enfold documentation on the spacial character that explains the same exact problem I had. However the link to the plugin you suggest is broken: the plugin seems that doesn’t exist

    December 23, 2023 at 4:46 pm #1428812
    elenapoliti

    I tried, but the codes that are given in the documentation do not work
    < = ###lt###
    > = ###gt###
    [ = ###91###
    ] = ###93###

    If I insert them in the editor they appear as that.

    December 23, 2023 at 4:47 pm #1428813
    Mike

    Hi,
    For the Special Character Translation plugin to work you will need to change the to ###lt### and ###gt###
    in your pages, if you have 255 pages, I recommend creating a staging site and try the Better Search Replace, and try to target only the posts, but don’t try this on your live site until after you have tested and have a full backup because replacing special characters in the wrong place in the database could break your site.
    Try watching some videos on YouTube to see the best way to use the plugin: https://www.youtube.com/results?search_query=Better+Search+Replace

    Best regards,
    Mike

    December 23, 2023 at 4:48 pm #1428814
    elenapoliti

    Please see my second post: the plugin is no more available at the github page of enfold.

    December 23, 2023 at 4:50 pm #1428815
    Mike

    Hi,
    Please try this link: Special Character Translation plugin

    Best regards,
    Mike

    December 23, 2023 at 4:51 pm #1428816
    elenapoliti

    Thanks: that works! I would suggest to update the link on the documentation page!

    December 23, 2023 at 4:54 pm #1428817
    Mike

    Hi,
    I just did, sorry for the confusion.

    Best regards,
    Mike

    December 23, 2023 at 4:55 pm #1428818
    elenapoliti

    No problem! I am going to try it

    December 23, 2023 at 5:00 pm #1428820
    elenapoliti

    Thanks it works now. You can close the ticket

    December 23, 2023 at 5:50 pm #1428822
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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