Hi,
That is good news. If you don’t want to use the getresponse form shortcode I created, that is fine, I was just trying to rule out possible issues. Shall we close this thread then?

Best regards,
Mike

Hi,
Yes that is what I see, did you try to change your server setting as posted above and the Yoast support thread above?

Best regards,
Mike

Hi,
Sometimes when the font are downloaded they are inside directories in the zip file, try un-zipping and zip only the font and then try uploading the new zip file.
I see login details but I don’t see the URL to your site.

Best regards,
Mike

Hi,
Thanks for your patience, about your question as to why your client is not seeing the updated css after the site cache has been cleared, since your client is checking on an iPad, they will also need to clear there cache, note that testing with iPads & iPhones can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.

Best regards,
Mike

Hi,
Thanks for your patience, it looks like you have a customized menu item, I added this css to correct:

@media only screen and (max-width: 767px) { 
	.av_main_nav_header.av_menu_right #header_main .main_menu-uber {
    top: 0px;
	}
	#top #header.header_color.av_header_transparency .av-main-nav > li > a:hover .av-hamburger-inner, #top #header.header_color.av_header_transparency .av-main-nav > li > a:focus .av-hamburger-inner, #top #header.header_color.av_header_transparency .av-main-nav > li > a:hover .av-hamburger-inner::before, #top #header.header_color.av_header_transparency .av-main-nav > li > a:focus .av-hamburger-inner::before, #top #header.header_color.av_header_transparency .av-main-nav > li > a:hover .av-hamburger-inner::after, #top #header.header_color.av_header_transparency .av-main-nav > li > a:focus .av-hamburger-inner::after {
    background: #326295 !important;
    opacity: 1;
}
}
.av-burger-overlay-active #top #header.header_color.av_header_transparency .av-main-nav > li > a:hover .av-hamburger-inner, .av-burger-overlay-active #top #header.header_color.av_header_transparency .av-main-nav > li > a:focus .av-hamburger-inner, .av-burger-overlay-active #top #header.header_color.av_header_transparency .av-main-nav > li > a:hover .av-hamburger-inner::before, .av-burger-overlay-active #top #header.header_color.av_header_transparency .av-main-nav > li > a:focus .av-hamburger-inner::before, .av-burger-overlay-active #top #header.header_color.av_header_transparency .av-main-nav > li > a:hover .av-hamburger-inner::after, .av-burger-overlay-active #top #header.header_color.av_header_transparency .av-main-nav > li > a:focus .av-hamburger-inner::after {
    background: #326295;
    opacity: 1;
}
#top #header.header_color.av_header_transparency .av-main-nav > li > a:hover .av-hamburger-inner, #top #header.header_color.av_header_transparency .av-main-nav > li > a:focus .av-hamburger-inner, #top #header.header_color.av_header_transparency .av-main-nav > li > a:hover .av-hamburger-inner::before, #top #header.header_color.av_header_transparency .av-main-nav > li > a:focus .av-hamburger-inner::before, #top #header.header_color.av_header_transparency .av-main-nav > li > a:hover .av-hamburger-inner::after, #top #header.header_color.av_header_transparency .av-main-nav > li > a:focus .av-hamburger-inner::after {
    background: #fff;
    opacity: 1;
}

Please clear your browser cache and check.

Best regards,
Mike

Hi,
Thanks for your patience, I found that your site is exhausting it’s allowed memory size in /public_html/wp-includes/class-wpdb.php on line 2320, I noticed that you have some javascript in your page and sometimes these are also executed in the backend, so I moved it to your WP Code plugin as a javascript snippet.
I then created a shortcode to display your getresponse-form snippet and added it to your WP Code plugin:

function getresponse_form_shortcode($atts) {
    $atts = shortcode_atts(
        array(
            'form-id' => '', 
            'e' => '1', 
        ),
        $atts,
        'getresponse-form'
    );
    $form_id = $atts['form-id'];
    $e = $atts['e'];

    if (empty($form_id)) {
        return '<p style="color: red;">Error: Form ID is missing</p>';
    }
    $html = '<getresponse-form form-id="' . esc_attr($form_id) . '" e="' . esc_attr($e) . '"></getresponse-form>';
    return $html;
}
add_shortcode('getresponse-form', 'getresponse_form_shortcode');

Then I added [getresponse-form] to your page to show the form snippet.
While this didn’t solve the issue directly, it ruled out the possibility of the javascript causing the issue in the backend. I found a Yoast support issue that points to /public_html/wp-includes/class-wpdb.php on line 2320 as a known Yoast issue and I tried adding the snippet but this didn’t help, so please try changing your server setting and see if this helps.
max_execution_time = 300
PHP max input variables = 10000
PHP time limit = 300
Max input time = 120

Best regards,
Mike

Hi,
Thanks for your patience, when I check your Displayed Everywhere widget is empty, so I assume that you have sorted this out.
Please note that we ask that each thread stays on a specific topic, this helps us provide better support and helps other users find solutions based on the opening subject line quicker. For further questions please open a new thread fir each specific issue
Thank you for your patience and understanding and for using Enfold.

Best regards,
Mike

Hi,
The hidden spam protection is enabled by default, if you are still having trouble with spam then please use the Contact Form 7 with one of these addons:
AntiSpam for Contact Form 7
Email Validator for Contact Form 7
Honeypot for Contact Form 7

Best regards,
Mike

Hi,
Thanks for your patience, it looks like you have some custom css changing the background color of the video controls from gray to transparent and disabling the video play & volume buttons which is an svg images, so if you want these to be red you will need to create new ones and upload them to your site, I added the link below of your current ones.
The player is a core WordPress element and not a Enfold element, and I don’t expect that editing the svg to be easy because the one image contain many elements:

you probably can find someone on fiverr to edit it and make the elements red for you and then upload it to your site.
Or you could remove your custom css and use this css to make the background color red and leave the player items white as they are now, so it would look like this:

div .mejs-container, div .mejs-embed, div .mejs-embed body, div .mejs-container div .mejs-controls {
    background: #bd1229;
}
.mejs-button>button {
    background-color: #bd1229;
}

It is kind of hard to test with your custom css in place, but I believe this is the correct css, if it doesn’t work correctly like the image above, please remove it and you other custom css so we can check again.

Best regards,
Mike

Hi,
Sorry I don’t understand that you are trying to communicate, it sounds like you are saying that this is now solved, shall we close this thread then?

Best regards,
Mike

Hi,
Thanks Guenni007, we will leave this open to hear back from patrick_gilles also.

Best regards,
Mike

Hi,
Thank you for your patience and the link to your site, this is a strange issue, your comment section says that you have over 1.7k comments, but none are shown:

I found a similar thread on wordpress stackexchange that seems to point to a database issue the WPML translation, I see that you had WPML installed. In the thread it was pointed out that disabling the plugin didn’t help, try the recommenion from the thread.
I don’t believe that this is related to Enfold because I can’t reproduce this and have not seen any other reports link this.
I tried the plugin WordPress Comments Import & Export to see if the comments could be exported, but the export was empty, so this didn’t help.

Best regards,
Mike

Hey Jason,
Thanks for your patience, you don’t need to assign a specific purchase code / token to a specific site, just ensure that each site uses a unique token.
You would not be able to update v4.8.2 to v5.6.10 with the token, due to how Envato changed the update method for the older version, please manually update. Please note that Envato limits the number of update checks per 24 hours, I believe it is 20 for all sites combined, so if you checked 20 times on one site, your other two sites will have to wait 24 hours.
To update manually update an older version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

Best regards,
Mike

Hey daves1997,
It looks like the page was saved as a Classic Editor page and it added HTML tags into the Advanced Layout Builder shortcode breaking the structure. It would be very hard to go line-by-line to remove all of the added BR & P tags and try to restore this page. Typically I would recommend using the revisions option to restore the page:

but this option is not available on your site, I don’t know if a plugin has disabled it, and if that means that no revisions have been saved, so in that case you may need to recreate the page again and delete this page.

Best regards,
Mike

Hi,
I don’t know what specific settings Kinsta would require, the screenshot that you posted shows a error the MIME type text/html is not supported, this is a server/htaccess error themes don’t set the allowed MIME types.

Best regards,
Mike