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Hi @Ulrich1961
On my end, this has happened repeatedly, and usually was solved with the following aproaches:
- If you use WordFence as the plugin, make sure you place the firewall into “learning mode”
- If you use any sort of caching plugin, minification of .js files, CDN provider etc. you need to thoroughly flush the cache, rebuild any minification routines, and object cache, and preload files etc.
- If all the above fail, make sure you try to login to your site with an anonymous browser tab to double check if that makes a difference.
Hope that helps!
Here is what the Thrive developers have found after investigating:
Kurt wrote:
Hello Juergen,
Thank you for your patience.
Our developers investigated this issue and it seems that the issue is a
style-sheet that comes from the theme. Here’s the style and the elements being
targetted: https://cl.ly/828d75e78405The style-sheet brings among many things a min-width to the HTML tag. Having
this results in a non-responsive page.Here when you try to block the request from that style-sheet in Chrome
Developer tools ( https://cl.ly/fca46fd0b21b ) and when this is loaded (without
the themes CSS) the page becomes mobile responsive again:
We’d recommend that you get in touch with your theme developer and have them
fix the issue and this should work. This is a 3rd party application so we
can’t help further here, it’s just outside of our support scope.Peter, could you comment on workarounds or ways to fix?
Right.
So the fact that this worked perfectly well for the last 3 years and is now broken is no concern for you? And customers (like me) who have built multiple sites this way are now stuck.
BTW, I’ve continued to test this with 12 other themes I have access to. No problems for any of them. I guess there is a lesson in there somewhere for me …
Dude, I’ve loved the Enfold theme over the years. But I’ve also had to rely on Thrive and the ability to design landing pages with it.
And I just wished that for popular combinations like this there was less finger pointing and an effort on both the Enfold and Thrive side to communicate and resolve such issues.
Did you ever resolve this?
Here is a post, and video, illustrating the issue. I posted this on the Thrive support forums. It is NOT related to any 3rd party plugins.
Thrive works fine in the WP2017 theme, but mobile views break in the Enfold theme.
To eliminate the usual talk about 3rd plugin incompatibilities, I have
A brand new WordPress Install
The only plugin installed is Thrive Architect
The only themes intalled are WordPress 2017, and EnfoldHI Victoria
Thanks for your help! That almost worked, the third column is now shown in the right place, but the column butts up right against the third column, with no column spacing. I was able to fix this by adding a padding-left:1% statement, and on the surface, this fixes the issue. However, I still don’t think this is a permanent/correct way to address this:
I don’t feel this is a CSS issue, but a code issue where the 3rd column acts as the “last column” and causes the wrap. I think there is something else going on with the Woocommerce product grid code, and addressing this with CSS is more of a workaround than a fix.
Follow up to Ismael: I did the procedure you outlined, the product type is called “variable-subscription’, added this to the array, and this worked. BTW I am not using any special plugins, except Woocommerce’s own subscription plugin, which does offer variations. See here: https://woocommerce.com/products/woocommerce-subscriptions/
Still no answers RE what was changed during last night’s admin login.
Update 10:25 AM ET: I switched from PHP5.6 to the PHP 7.1.7 – so far this works, still monitoring.
To summarize:7.0.21 Does not work (This is what my site was on previously)
5.6.31 Works
7.1.7 WorksUpdate 10:20AM: I have switched from PHP V 7.x to PHP V 5.6 – This seems to resolve the issues caused by code changes made last night.
So for some reason, whatever update was made to my site has in general caused me to have to revert to PHP 5.6. The site had been running on PHP7.021 for months.
Please advise how I can go back to PHP 7.
Update – I have disabled the plugin “Thrive Leads” (Which was working fine until just before the above documented login). My site is currently running, but Thrive Leads is a business critical plugin for me, and I need to figure out what changes were made that caused it to fail.
It is clear to me that this is not a random issue with Thrive Leads, but rather an issue caused by the login above. Google analytics shows that all traffic to my site stopped immediately after the above documented login…
Update 9:50AM ET: Even with the Thrive plugin disabled, I am getting a number of 500 server error messages
URGENT PLEASE HELP!! MY SITE IS DOWN…Did you or someone from your support team make any changes to my site?
Someone used the admin login I provided above to log into my site last night and left the site inoperable and down. The login I created was used 15 minutes before you wrote this.
My site is down with the following message:
Fatal error: Interface ‘Thrive_Leads_Tab_Interface’ not found in /home/polymash/public_html/wp-content/plugins/thrive-leads/admin/inc/classes/display_settings/Thrive_Leads_Tab.php on line 7here is the audit trail with details
This email was sent from your website “Polymash” by the Wordfence plugin at Tuesday 11th of July 2017 at 11:51:39 PM EST
The Wordfence administrative URL for this site is: https://polymash.com/wp-admin/admin.php?page=Wordfence
A user with username “thrivers” who has administrator access signed in to your WordPress site.
User IP: 49.146.201.186
User hostname: dsl.49.146.201.186.pldt.net
User location: PhilippinesPlease advise
1.) What changes were made last night.
2.) how I can get my site back up and running.Thank you.
Hi Ismael:
Thank you!
I am on Enfold 4.1
This code worked for variable products, they now show a “details” button. (YEY!)
- Will this code update survive theme updates?
- is there a way to store this change in my child theme folder somewhere?
However, this does not work for subscription products,
- Perhaps because they are BOTH subscriptions AND variable products?
- Please see this link for an example of variable subscription products on my site
Ismael, any thoughts on enabling the details button for this scenario?
Many Thanks.
Hi Victoria:
The reason I am raising it with you all at Kriesi (instead of Woocommerce as Basilis suggests) is this:
I am using an Enfold product grid widget here.
So I am assuming that you have developed this grid plugin, or are at least managing it.
I am also assuming that this issue affects all Enfold clients that use your grid control to display Woocommerce products.
In answer to your question: “Show details” does not show up for product variations, and also not for subscriptions.
Hi Victoria:
Thanks, but no, I only recently started to set up variable products and had not noticed the differences in display before.
To me this creates an uneven user experience, I would like to CSS style a more obvious “Show Details” button, and this is when I noticed that these were missing entirely from some products on my page https://polymash.com/podcast-production-marketing-services/.
I will investigate some more, and am also looking at more advanced grid display plugins for Woo to see if they offer anything useful.
You mean contact Woocommerce to resolve this issue?
Hi @acnlatitudes, Rikard
It seems not everyone wants to run their entire site on https, just like I don’t. There are many reasons for this I won’t go into. I use SSL only on certain pages.
I played around with CORS headers and .htaccess configurations to allow cross domain access to the ajax.php file. I would appreciate if you could help us identify a solution that grants cross domain permission to ajax.php on both http and https.
Can you or someone on your staff research a solution based on this?
In the meantime, @acnlatitudes, I have the following temporary work-around:
I have enabled SSL ONLY on my main blog page, using a redirect in my .htacess file.
Here is a screenshot of this solution, perhaps if works for you as well:
Basically, what this does is to redirect anyone accessing my blog page to the SSL version of my blog page. However the rest of my site, including articles and traffic coming from search engines hitting my blog posts directly will be server the http version. Only when going to the blog home page does this kick in.
The load more button now functions normally.
Hi Rikard:
I don’t understand which “install URL” are you referring to, can you clarify please?
If you are talking about the WordPress general settings URL called “WordPress Address (URL)” for my site, then I don’t want to change this to https://, I’d like my site to run as it always has under http://. I use SSL only for check-out pages where it is needed.
Also, the “load more” button worked in previous versions of the theme for the last 3 years…
I seem to have the same issue on my site, using Enfold, Woocommerce, WC Subscriptions and the Stripe payment gateway.
@ lancebelew: What was the resolution to this issue?
Juergen Update Dec 1 2015: For me the problem resulted from a javascript http vs https mixed content error. This prevented the rest of the checkout logic from executing: Details and solution are outlined in this post: http://stackoverflow.com/questions/27451124/https-mixed-content-errors.
My take-away: Anyone else experiencing this, check for javascript errors on the page.
Hi Josue:
Thanks for this…
As it turns out, on further investigation the hosting provider had changed/upgraded PHP versions and was re-directing to a new PHP handler in the .htaccess file, causing this issue.
Best, Juergen
Hi Yigit:
Did this, and it works for Safari, but not on the other browsers.
In the end what I did is choose a different font (Georgia) for the blockquote, where the pixelation was most noticeable, and it looks pretty smooth on all browsers. Thanks much for your help, I think we can live with it as is…
Best, Juergen
Hi Elliot
This is a staging version of a port from an old site. The 404s originated from the footer widgets in the parent theme. I deleted these, all 404s resolved, but the same issue persists.
These only show up on the parent theme, since each theme change carries widget settings along. Also I need to turn the Enfold Child theme back on since I had some custom CSS in there that is now not being applied.
Still mystified as to what could be happening, especially with all plugins turned off seems a javascript conflict is unlikley. I will try and delete all old plugin directories as well.
As a work around for now, is there a way to just disable triggering anything when clicking on these images?
Any other thoughts?
Many Thanks, Juergen
Hi Yigit:
Brilliant! Fixed it on Safari (webkit css)
But issue still occurs on Chrome and Firefox.
Any similar CSS for those browsers?
Hi Yigit,
Sorry about that, I meant to make it unlisted, fixed now, please try again.
If you cannot see what I’m talking about, wait until about 20 secs in where I zoom into detail.
Thanks, Juergen
Hi Andy
Thanks for your help.
Mac OSX latest version, happens on all browsers, tested on multiple machines, (2x iMac27 and a MacBook Pro
Can be observed best on Safari as the double loading effect happens just a little more slowly there.
I had already tried hard clearing the cache.On a Chrome browser it also happens, but loads so fast that it looks like only a single load, however the fonts also look pixelated and not smooth and anti-aliased. It may seem subtle, but it’s definitely happening, loading 2x and the fonts look slightly pixelated.
I recorder a slow motion video that illustrates it here: http://www.youtube.com/watch?v=e9JZAZMyOlQ
I also tested this on an iPad, and there it does not appear to happen.
Please advise & investigate beyond the recommendation to clear the cache “a couple of times”
Regards, Juergen
Hi Elliot
Thanks for your help…
Deleted Enfold parent, downloaded a new version from Theme Forest, disabled all plugins, re-installed Enfold via FTP, activated parent theme instead of child theme, cleared all caches, tried other computers (although you were able to reproduce it, so that was superfluos…
Tried the entire sequence again, this time re-installed Enfold via WordPress theme installer buttons.
Same result. I don’t understand what could be happening.
Any help would be much appreciated.
Juergen
Hi Tom
Did you ever figure out a work-around or approach for this?
I have the exact same requirement…
Many Thanks, Juergen
@mringseis, Thanks, let me know if you figure out a resolution to this…
A couple of additional notes:
- This happened for me repeatedly on Safari as the browser. Today I cleared the cache and browser settings plus cookies before re-testing, but then could not reproduce the issue.
- I also re-tested on Chrome and Firefox, and could not reproduce there either.
I noticed this issue weeks ago, and have cleared my cache and cookies in Safari at leas 2x a week, so I’m not convinced the issue is resolved. I’ll keep monitoring.
