Page 990 – Support | Kriesi.at – Premium WordPress Themes

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May 25, 2018 at 4:55 pm in reply to: Post Slider styling messed up #962253

Ismael
Moderator

Hi,

We are very sorry for the confusion. There’s a global styling option for the posts elements in the Enfold > Blog Layout panel. The post slider looks like that because the Blog Styling is set to “Modern Business”. We set the Blog Styling to “Default(Business)” to make it look like the previous version.

Best regards,
Ismael

May 25, 2018 at 4:45 pm in reply to: Cookie Consent Message / Modal Window #962248

Ismael
Moderator

Hi,

@eee_lala: The button is inside the cookie consent container when I checked the site. Is this fixed on your end?

@L+T: The site doesn’t exist. Please check the url.

Best regards,
Ismael

May 25, 2018 at 4:39 pm in reply to: Youtube Background Video in Color Section #962243

Ismael
Moderator

Hi,

Thanks for the update. The background video doesn’t work when the “Load only used elements” is enabled in the Performance panel. We disabled the option temporarily. Please provide the FTP details in the private field so that we could do a few tests.

Best regards,
Ismael

May 25, 2018 at 4:13 pm in reply to: Update to 4.3 – Fullwidth Easy Slider Fallback Image not working #962236

Ismael
Moderator

Hi,

This is not included in the latest version yet. Please provide the FTP details in the private field so that we could add the modification.

Best regards,
Ismael

May 25, 2018 at 4:11 pm in reply to: Checkbox contact formular to data security contract #962235

Ismael
Moderator

Hi,

We haven’t tested the plugin so it’s probably not compatible with the theme. You may need to create the checkbox manually. Please follow this solution.

// https://kriesi.at/support/topic/checkbox-contact-formular-to-data-security-contract/#post-940989

Best regards,
Ismael

May 25, 2018 at 4:06 pm in reply to: Problem after Update #962231

Ismael
Moderator

Hi,

I see. Please provide the login details again. The previous login details above don’t work.

Best regards,
Ismael

May 25, 2018 at 4:02 pm in reply to: Missing event details in The Event Calendar plugin #962227

Ismael
Moderator

Hi,

Thanks for the update. Please open a new thread if you encounter the issue again. :)

Best regards,
Ismael

May 25, 2018 at 4:00 pm in reply to: Upgrade 4.3 – Google Map not working #962226

Ismael
Moderator

Hi,

Thank you for using Enfold.

I found a thread like this where one of the moderators provided a temporary fix.

// https://kriesi.at/support/topic/enfold-upgrade-to-4-3-1-caused-als-mt-and-pdf-display-issues-workaround-found/#post-958237

Please let us know if it helps.

Best regards,
Ismael

May 25, 2018 at 3:53 pm in reply to: Importing demo and video background not working ? #962224

Ismael
Moderator

Hi,

Thanks for the update. I still get a 404 error on the “wp-admin” page. Please unblock these locations.

// https://kriesi.at/about

Best regards,
Ismael

May 25, 2018 at 3:51 pm in reply to: Reveal color section and scroll to top by clicking on link/button #962222

Ismael
Moderator

Hi,

Do you want it to scroll to the section when it is revealed? That is what happens when I clicked on the “answer” button.

Best regards,
Ismael

May 25, 2018 at 3:45 pm in reply to: Enfold Preloader #962217

Ismael
Moderator

Hi,

That particular modification should have not affected the menu. What happens to the menu after disabling line 404? Unfortunately, we can’t reproduce the issue on our end. Please provide a screencast.

Best regards,
Ismael

May 25, 2018 at 3:42 pm in reply to: Facebook Page widget #962215

Ismael
Moderator

Hey Aljoscha,

Thank you for using Enfold.

This feature is not available in the theme yet, unfortunately. You can find the fb widget script in the framework > js > conditional_load > avia-facebook-front.js file in case you want to modify it.

Best regards,
Ismael

May 25, 2018 at 3:22 pm in reply to: Posts – Avia Builder #962192

Ismael
Moderator

Hi,

I’m sorry for the late response. The related entries container is being rendered above the other elements even though it was added at the very bottom of the builder. Did you add any modifications other than this shortcode? Please enable the Appearance > Editor panel or make it accessible.

Best regards,
Ismael

May 25, 2018 at 3:17 pm in reply to: Blog-Layout #962186

Ismael
Moderator

Hey ThorstenFB,

Thank you for using Enfold.

The “Modern Business” blog style is missing from the Enfold > Blog Layout > Blog-Styling settings. Did you modify any of the theme files? Please try to reset it then re-save the theme options.

Best regards,
Ismael

May 25, 2018 at 2:59 pm in reply to: Hi , Sorry I have a problem with the last updated Enfold 4.4 #962170

Ismael
Moderator

Hey sacha,

Thank you for using Enfold.

Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

Best regards,
Ismael

May 25, 2018 at 2:55 pm in reply to: Link to the paragraph of the same page – probably easy question #962165

Ismael
Moderator

Hi,

Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Ismael

May 25, 2018 at 2:52 pm in reply to: Masonry or portfolio grid #962163
Ismael
Moderator
Hi,

Thanks for the update. Yes, you can disable the title link. Just add this code on the Quick CSS field.
```
.grid-entry-title a {
    pointer-events: none;
}
```
Best regards,
Ismael
May 25, 2018 at 2:50 pm in reply to: Extra wide monitor size problems #962160

Ismael
Moderator

Hi,

I am afraid that in this way we are just complicating things and maybe better to revert the changes and hope most of my clients don’t have an extra wide monitor :):)

Yes, that’s probably the best thing to do. Besides, extra wide monitors are still not common nowadays. You can check the stats.

// https://www.w3schools.com/browsers/browsers_display.asp
// https://www.w3schools.com/browsers/browsers_resolution_higher.asp

For example on the main page, on the normal ratio monitor- the image is stretched, the TV tower for example looks funny:

That is because we set the background size to “stretch” instead of “cover”. You can set it back to “cover” or “contain”.

The background resize is quite normal because the size property is set to “cover”. You can adjust the settings in the Slider Settings > Default Options panel. We set it to “stretch”.

Best regards,
Ismael

May 25, 2018 at 2:44 pm in reply to: Woocommerce product slider and product grid adding classes to the wrong items #962156

Ismael
Moderator

Hi,

Thanks for the update. The site is not running on the latest version of the theme. I’m not sure which version it is currently on but it’s not version 4.4 because some features are missing. Please upgrade to version 4.4.

Best regards,
Ismael

May 25, 2018 at 2:39 pm in reply to: Enfold Update problem with language file #962153

Ismael
Moderator

Hi,

Thanks for the update. Is it still using the latest version(4.4) of the theme when you restore the site from the backup?

Best regards,
Ismael

May 25, 2018 at 2:38 pm in reply to: Kein Bildwechsel bei Varianten im Shop /No image change for variants in the shop #962150

Ismael
Moderator

Hi,

Thanks for the update. The variation images are displaying when I select the attributes. The product has a gallery. I may not be understanding the issue properly. I’ll ask someone else to check the thread. :)

Best regards,
Ismael

May 25, 2018 at 2:30 pm in reply to: Alignment issue on the login widget on the checkout page #962146

Ismael
Moderator

Hi,

Thank you for the info. Did you move the site? It doesn’t exist anymore.

Best regards,
Ismael

May 25, 2018 at 2:27 pm in reply to: Enfold 4.3 – loading time increased [Google says] #962139

Ismael
Moderator

Hi,

These are the generated thumbnails when I uploaded the main-image-5.jpg in my local installation.

// https://imgur.com/a/rKXBthQ

The 1500×1000 thumbnail is only 54 kB. I added the filter above prior to the upload. You may need to manually upload the image instead of using the “regenerate” button. Or try to use this plugin.

// https://wordpress.org/plugins/force-regenerate-thumbnails/

Best regards,
Ismael

May 25, 2018 at 2:12 pm in reply to: When adding a fullwidth easy slider i loose page layout and style #962129

Ismael
Moderator

Hi,

Where do you see these errors? Your server probably don’t allow this directive override. Are you trying to prevent access to the theme’s directories?

Best regards,
Ismael

May 23, 2018 at 7:05 pm in reply to: Duration of cookie consent #961108

Ismael
Moderator

Hi,

Glad to help. And yes, you can do that. You may need to re-save the theme options to regenerate the updated scripts. :)

Best regards,
Ismael

May 23, 2018 at 7:05 pm in reply to: Duration of cookie consent #961105

Ismael
Moderator

Hi,

Glad to help. And yes, you can do that. You may need to re-save the theme options to regenerate the updated scripts. :)

Best regards,
Ismael

May 23, 2018 at 7:02 pm in reply to: Bild soll sich in neuem Tab öffnen #961100

Ismael
Moderator

Hi,

Thanks for the info. Please edit the image elements then go to the Link Settings panel. Set the “Open new tab/window” to the second option (open new tab/window).

Best regards,
Ismael

May 23, 2018 at 6:59 pm in reply to: How to align cells for mobile responsiveness #961097

Ismael
Moderator

Hi,

Why did you separate the text or the title from the arrows? You can include both on a single grid row element. Just move the text block above the arrow or the image element. If they were separated to create some space, try to insert a separator/whitespace element between the title and the arrow.

Best regards,
Ismael

May 23, 2018 at 6:50 pm in reply to: Modify LayerSlider Width #961080

Ismael
Moderator

Hi,

Thanks for the info. The site is running on a very old version of the theme, 3.8.4. Please upgrade to version 4.4.

You can only adjust the slider canvas width but the default parent container will always be full width.

Best regards,
Ismael

May 23, 2018 at 6:50 pm in reply to: Modify LayerSlider Width #961079

Ismael
Moderator

Hi,

Thanks for the info. The site is running on a very old version of the theme, 3.8.4. Please upgrade to version 4.4.

You can only adjust the slider canvas width but the default parent container will always be full width.

Best regards,
Ismael
Author

Posts

Viewing 30 posts - 29,671 through 29,700 (of 67,591 total)

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