Viewing 8 posts - 1 through 8 (of 8 total)
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  • May 17, 2018 at 2:54 am #957864
    cavensprawl

    I am unable to get Youtube videos to run in the background of the color section since the update (4.3.2) I have been unable to update my main site to take advantage of the speed enhancements of the latest version because of this. I have included a test link that is running 4.3.2 and you can see the background video won’t play.

    Please advise.

    Thank you, in advance for your time.

    May 18, 2018 at 5:25 pm #958712
    Victoria

    Hey cavensprawl,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    May 18, 2018 at 6:15 pm #958757
    cavensprawl

    Here is the access you requested.

    Thank you.

    May 20, 2018 at 9:57 am #959369
    Victoria

    Hi cavensprawl,

    Which version of php are you running?

    Can you please have the Appearance > Editor enabled for now?

    Best regards,
    Victoria

    May 20, 2018 at 5:47 pm #959472
    cavensprawl

    I have provided the information you requested in the private area below.

    May 22, 2018 at 5:36 am #960134
    Ismael

    Hi,

    Thanks for the update. The header.php and footer.php file are added in the child theme. Please update those files as well.

    Best regards,
    Ismael

    May 22, 2018 at 1:25 pm #960327
    cavensprawl

    Those were updated before but I completely removed them for the purpose of this test. The only difference was some google tag manager code. I should note that if I just use the parent theme it is the exact same result. The video does not render properly.

    May 25, 2018 at 4:39 pm #962243
    Ismael

    Hi,

    Thanks for the update. The background video doesn’t work when the “Load only used elements” is enabled in the Performance panel. We disabled the option temporarily. Please provide the FTP details in the private field so that we could do a few tests.

    Best regards,
    Ismael

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