Hi,

Have you tried removing the default sidebar to create more space for the gallery? As mentioned above, the option to relocate the gallery navigation is not available.

Best regards,
Ismael

Hey Erin,

Thank you for the inquiry.

Your support license may have expired. You need to log in to your Themeforest account and renew the support license.

Can you provide the link to the site with the issue? Please make sure that the site is updated to version 7.0.

Best regards,
Ismael

Hi,

Yes, you can ask us for the shortcodes. If you want to retrieve them on your own, you can set up a local installation, import the demo, set the builder to debug mode, and copy it directly from the debug field.

Best regards,
Ismael

Hey Aaron Nason ,

Thank you for your interests in the theme.

We don’t offer services for designing websites but you can use our theme, Enfold, to easily build and create one on your own. If you need help, you can always reach us in the forum.

— https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

Best regards,
Ismael

Hi,

Did you create a temporary login as instructed above? If you want to create another login account, you can use the email we provided above ( (Email address hidden if logged out) ). However, please note that we don’t have access to this email account, so make sure to generate the password when creating the account.

Best regards,
Ismael

Hi,

Thank you for the update.

The issue occurs because of this hook in the functions.php file:

add_action("wp", function() {
	if(is_page(array(29310))) {
		avia_update_option("cookie_consent", "hide_bar");
	} else {
		avia_update_option("cookie_consent", "cookie_consent");
	}
}, 999);

This updates the status of cookie consent messages option on every page refresh.

Best regards,
Ismael

Hi,

We can’t reproduce the same issue on our end or in any of the demo. Unfortunately, we cannot help you without the URL.

— https://kriesi.at/themes/enfold-2017/2014/08/24/a-nice-entry/

Best regards,
Ismael

Hi,

The screenshots from imghippo are not loading on our end. Can you use another image hosting platform like Imgur or Dropbox instead?

Best regards,
Ismael

Hi,

We tried logging in, but the default login and admin URLs are not working. Did you change the login URL? Please include it in the private field.

Best regards,
Ismael

Hi,

Thank you for the inquiry.

it stays invisible?

The color value is incorrectly set as “#ffffff f”. Please check the Enfold > General Styling or the Enfold > Theme Options > Transparency Header options and look for the invalid color value.

Best regards,
Ismael

Hi,

Thank you for the inquiry.

Where can we check the issue? Please provide the site URL in the private field. If you need to disable or remove the second trail, you can add this code in the functions.php file:

function ava_breadcrumbs_trail_mod( $trail, $args ) {
	if ( is_single() ) {
                unset ($trail[2]);
	}
	return $trail;
}
add_filter( 'avia_breadcrumbs_trail', 'ava_breadcrumbs_trail_mod', 50, 2 );

We also provided this code in another thread — make sure not to duplicate the function.

Best regards,
Ismael

Hi,

Unfortunately, it’s not possible to import a single element from a demo. As mentioned above, the page only contains a Portfolio Grid element, set to have a single column. If you have enabled the builder’s debug mode, you can insert this shortcode manually.

[av_portfolio columns='1' one_column_template='special' items='-1' contents='excerpt' preview_mode='custom' image_size='featured_large' linking='' sort='yes' paginate='yes' query_orderby='date' query_order='DESC' av_uid='av-s1vx']

Debug mode: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode

Best regards,
Ismael

Hi,

Thank you for the inquiry.

We can’t access the site due to a critical error. Please make sure to extract the enfold.zip file from the downloaded package before uploading it to the site. You can also upload the theme via FTP. Please check this documentation: https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

If the issue persists, please switch the installation to debug mode, then provide the WP login details in the private field: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/#example-wp-config-php-for-debugging

Best regards,
Ismael

Hey WorldinColor,

Thank you for the inquiry.

To assist you further, please provide us with your login credentials by following these steps:

1. Install and activate the “Temporary Login Without Password” plugin. You can find it here.
2. Once activated, navigate to “Users > Temporary Logins” in the left-side menu.
3. Click on “Create New” to generate a temporary login.
4. Enter the email address for the account (you can use (Email address hidden if logged out) ) and select the highest possible role. Set the expiry date to around four days to ensure enough time for debugging.
5. Click “Submit” to create the temporary account.
6. In the private section, provide us with the URL that allows us to access the temporary login and assist you.

Please note that once your issue is resolved, you can remove the plugin. Alternatively, if you prefer not to use the plugin, you can manually create an admin user and share the login credentials in the “private data” field.

If you have any further questions or concerns, please let us know.

Best regards,
Ismael

Hi,

At a quick glance, the accordion element doesn’t work well when the plugin is activated because it converts the img element to picture tags and switches the image format to webp. We’re not sure if the issue is caused by the picture element or the webp format, but I’d like to think it’s the former.

Best regards,
Ismael