Page 818 – Support | Kriesi.at – Premium WordPress Themes

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March 5, 2019 at 5:44 am in reply to: Remove opaque color in Gallery with link to ligthbox. #1074661

Ismael
Moderator

Hi,

You’re welcomeee. Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Ismael

March 5, 2019 at 5:43 am in reply to: Text Under Portfolio Thumbnail Title #1074660
Ismael
Moderator
Hi,

There is a syntax error in the string concatenation. Please replace this line:
```
if($punchline != "") $output =. "<h4>".$punchline."</h4>";
```
..with:
```
if($punchline != "") $output .= "<h4>".$punchline."</h4>";
```
Best regards,
Ismael
March 5, 2019 at 5:39 am in reply to: issue with display of flags iwith WPML #1074659

Ismael
Moderator

Hi,

Glad we could help!

For additional inquiries, please open a new ticket or thread, so it won’t get mixed up with the original topic. This will also make it easier for other users who are looking for an equivalent solution. Thank you for understanding.

Best regards,
Ismael

March 5, 2019 at 5:36 am in reply to: Sticky Menu #1074656

Ismael
Moderator

Hi,

That is possible, but it will require modifications that are beyond the scope of support. Please hire a freelance developer or contact our partner, Codeable.

// https://kriesi.at/contact/customization

We’ll close this thread now.

Best regards,
Ismael

March 5, 2019 at 5:35 am in reply to: Remove links on portfolio grid #1074655
Ismael
Moderator
Hi,

I see. We can disable the lightbox, but users will still be able to click on those thumbnails and open the image on a new tab. If you’d like to try it, edit the js > avia-snippet-lightbox.js file, look for this code around line 130:
```
groups			:	['.avia-slideshow', '.avia-gallery', '.av-horizontal-gallery', '.av-instagram-pics', '.portfolio-preview-image a', '.portfolio-preview-content', '.isotope', '.post-entry', '.sidebar', '#main', '.main_menu', '.woocommerce-product-gallery'], 
```
Remove the portfolio preview selector:
```
groups			:	['.avia-slideshow', '.avia-gallery', '.av-horizontal-gallery', '.av-instagram-pics', '.portfolio-preview-content', '.isotope', '.post-entry', '.sidebar', '#main', '.main_menu', '.woocommerce-product-gallery'], 
```
And then exclude it from the lightbox script by adding the selector on line 133:
```
exclude			:	'.noLightbox, .noLightbox a, .fakeLightbox, .lightbox-added, a[href*="dropbox.com"]',
```
Replace it with:
```
exclude			:	'.noLightbox, .noLightbox a, .fakeLightbox, .lightbox-added, a[href*="dropbox.com"], .portfolio-preview-image a',
```
Best regards,
Ismael
March 5, 2019 at 5:20 am in reply to: Cannot connect to mailchimp with API key #1074646

Ismael
Moderator

Hi,

Thanks for the update.

We get the same error when we try to validate the API key. It’s the same when we test it on our installation. Have you tried to regenerate a new API key? Please post your mailchimp account credentials in the private field.

Best regards,
Ismael

March 5, 2019 at 5:10 am in reply to: Enfold Mailchimp subscription widget Not working #1074642

Ismael
Moderator

Hi,

Thanks for the update.

The FTP details can be found here. (see private field)
We can change the password ourselves, but we think it’s safer if you do it. Please update us once you’ve changed the password.

If you need further assistance regarding the FTP account, please contact your hosting provider.

Best regards,
Ismael

March 5, 2019 at 5:01 am in reply to: How to make video automatically play when landing on page? #1074641

Ismael
Moderator

Hi,

Yes, the user should be able to unmute the video using the video controls. And according to the new policy, if the user passed the Media Engagement Index or if the threshold has been crossed, meaning he/she played a video before, the video will auto play even when it’s not muted.

Best regards,
Ismael

March 5, 2019 at 4:58 am in reply to: WooCommerce Menu Cart Not Showing #1074640

Ismael
Moderator

Hi,

You’re welcome. The automatic update feature is no longer usable for older versions of the theme because the API used there has been deprecated. You need to upgrade the theme to version 4.5.4 manually via FTP, register a personal token and then you’ll be able to use the automatic update again in the future.

Please don’t hesitate to open a new thread if you need anything else.

Best regards,
Ismael

March 5, 2019 at 4:54 am in reply to: Responsive Problem – Menu Closing Icon Missplaced #1074638

Ismael
Moderator

Hi,

How would you like the header to display on mobile view? Please provide a screenshot using imgur or dropbox.

Best regards,
Ismael

March 5, 2019 at 4:31 am in reply to: Google Map is not working properly #1074626

Ismael
Moderator

Hi,

Which type Enfold is using?

The theme is using the dynamic or javascript API as mentioned previously.

Does Google charge for this API key?

Yes, they charge for these API only if you exceed the usage quota. There is a free $200 credit every month, which is equivalent to 28,000 loads or requests and this limit is usually enough for a lot of websites. The embed API that uses place and view mode is always free with unlimited usage, but you have to put the embed code manually in a code or text block because it’s not used by the theme. Example.

// https://developers.google.com/maps/documentation/embed/guide#view_mode

More info about usage and billing: https://cloud.google.com/maps-platform/pricing/sheet/

Best regards,
Ismael

March 5, 2019 at 4:08 am in reply to: Custom Advanced Layout Builder Elements #1074620

Ismael
Moderator

Hi,

Thanks. Looks awesome. :)

Best regards,
Ismael

March 5, 2019 at 4:07 am in reply to: Conversion Tracking (Google Analytics) #1074618
Ismael
Moderator
Hi,

Thanks for the update.

The “ga” function should replace “gaq” in the button filter.
```
$att = "onclick=\"ga('send', 'event', '_trackEvent', 'Anfrage', 'Senden', 'Anfragesenden', 1, true);\"";
```
Best regards,
Ismael
March 5, 2019 at 4:01 am in reply to: Post photos not appearing #1074617

Ismael
Moderator

Hi,

Thanks for the update.

We tried those info but they seem to be invalid (see private field). Please confirm those credentials with your hosting provider.

Best regards,
Ismael

March 5, 2019 at 3:50 am in reply to: Image element not increasing in size #1074615

Ismael
Moderator

Hi Xandria,

Thanks for the update.

Did you select an option in the “Image Hover effect” settings? We tried to access the site again, but the login credentials are no longer valid. Please provide a new account so that we can check the settings.

Best regards,
Ismael

March 5, 2019 at 3:47 am in reply to: Move post meta data below post title #1074614

Ismael
Moderator

Hi,

Thanks for the update.

Would you mind opening a new ticket for that inquiry? It’s not related to the original topic, so mixing it up here will be confusing for other users who might be looking for the same answer.

Best regards,
Ismael

March 5, 2019 at 3:41 am in reply to: Instagram Widget Problems … #1074611

Ismael
Moderator

Hi,

Thanks for keeping in touch.

A fix was included on version 4.5.4, but a few users reported that this particular patch didn’t fix the issue, which lead us to think that this may be a problem with their server. Please upgrade to version 4.5.4, re-add the widget and then let us know if anything changed.

Best regards,
Ismael

March 5, 2019 at 3:37 am in reply to: Problems with spacing in tabs'menu #1074610
Ismael
Moderator
Hi,

Thanks for the update.

We missed the arrow container below the title. We added this code to adjust it.
```
.av-inner-tab-title, .av-tab-section-icon, .av-tab-arrow-container, .av-tab-section-image {
    width: auto;
}
```
The spaces between the title are now equivalent.

Best regards,
Ismael
March 5, 2019 at 3:28 am in reply to: Load more button does not work #1074609

Ismael
Moderator

Hi,

Thanks for the update.

Does it work when you switch to a default pagination? The AJAX call is not returning any error, so we’re not sure why it isn’t loading the items.

Best regards,
Ismael

March 4, 2019 at 8:19 am in reply to: Bilder zuschneiden verhindern #1074224

Ismael
Moderator

Hey Kai,

Thank you for using Enfold.

That is the predefined size of the post thumbnail or the featured image. If you want to adjust it, install the Simple Image Size and activate it. Afterwards, go to the Settings > Media panel, adjust the width and height of “entry_with_sidebar” thumbnail, update and then regenerate the thumbnails or upload the image again.

Best regards,
Ismael

March 4, 2019 at 8:14 am in reply to: Remove links on portfolio grid #1074223
Ismael
Moderator
Hi,

Thanks for the update.

We put this code in the Quick CSS field to disable the links of the portfolio gallery.
```
.av_table_col.first.portfolio-preview-image a {
    pointer-events: none;
}
```
Best regards,
Ismael
March 4, 2019 at 8:07 am in reply to: Video background – change from black to white? #1074221

Ismael
Moderator

Hey designyvr,

Thank you for using Enfold.

The black area is included in the video itself, so we can’t change that. You have to re-edit the video and make sure that the aspect ratio is 16:9 to make it full width.

Best regards,
Ismael

March 4, 2019 at 8:02 am in reply to: Looping videos in layer slider #1074219

Ismael
Moderator

Hey raisonbrands,

Thank you for using Enfold.

Is there a way to have these videos loop?

This is not possible with the layer slider but the option is available in the theme’s Full Screen Slider or the Color Section element.

// https://kriesi.at/documentation/enfold/color-section/#background-video

I notice that sometimes these videos will autoplay

This is because of the changes in browser media autoplay policy.

// https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

You have to mute the video if you want it to auto play on page load.

Best regards,
Ismael

March 4, 2019 at 7:09 am in reply to: Cannot connect to mailchimp with API key #1074189

Ismael
Moderator

Hi,

@vjward: We tried to access the site but the login credentials didn’t work. Please check it carefully.

@richardhofer83: Thanks for the info. We’ll check the issue and post an update here. Or create your own ticket and post the site details there.

Best regards,
Ismael

March 4, 2019 at 7:05 am in reply to: Google Search Console: Either "offers", "review", or "aggregateRating" should b #1074187

Ismael
Moderator

Hi,

Thank you for using Enfold.

This is an issue with Woocommerce, not directly related to the theme.

// https://github.com/woocommerce/woocommerce/issues/22896

One user provided a filter, but the products should have at least 1 rating or review.

// https://github.com/woocommerce/woocommerce/issues/22896#issuecomment-468931155

Best regards,
Ismael

March 4, 2019 at 6:57 am in reply to: Implementation of GDPR compliant Google Analytics tracking #1074181
Ismael
Moderator
Hi,

1.) You can refer to the documentation to enable anonymization.

// https://developers.google.com/analytics/devguides/collection/analyticsjs/ip-anonymization

2-4.) That shortcode creates a toggler that allow users to disable or enable the google analytics tracker. It creates a cookie called “aviaPrivacyGoogleTrackingDisabled”, which sets a window property that disables the trackers as described in the following documentation.

// https://developers.google.com/analytics/devguides/collection/analyticsjs/user-opt-out

You can wrap the text inside the shortcode if you want to change the placeholder.
```
[av_privacy_google_tracking]Disable GA[/av_privacy_google_tracking]
```
Best regards,
Ismael
March 4, 2019 at 6:42 am in reply to: Pass 'Language' parameter to Mailchimp #1074177

Ismael
Moderator

Hi,

Do you want to create a single list and have it display on different language based on the visitor’s browser? Have you tried to enable the auto translation?

// https://mailchimp.com/help/translate-signup-forms-and-emails/#Enable_Auto-Translate

The theme cannot submit extra info using the API apart from the value of the existing form fields.

Best regards,
Ismael

March 4, 2019 at 6:28 am in reply to: Logo Slider max images = 8 would like 10 #1074168

Ismael
Moderator

Hi,

Awesome. We’ll close the thread now.

Have a nice day.

Best regards,
Ismael

March 4, 2019 at 6:28 am in reply to: Titel in mobile-view zu groß – flexible Größe nicht wählbar #1074166

Ismael
Moderator

Hi,

You’re welcome! Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Ismael

March 4, 2019 at 6:10 am in reply to: Text Under Portfolio Thumbnail Title #1074159
Ismael
Moderator
Hi,

Thanks for the update.

Looks for this closing tag around line 650:
```
$output .= '</h3></header>';
```
Replace it with:
```
$output .= '</h3>';
```
And right below that line, add this code to render the custom field.
```
$punchline = get_post_meta($the_id, "punchline", true);
if($punchline != "") $output =. "<h4>".$punchline."</h4>";

$output .= "</header>";
```
Best regards,
Ismael
Author

Posts

Viewing 30 posts - 24,511 through 24,540 (of 67,524 total)

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