Hi,

The first product page doesn’t exist or is not found. We would like to help you with this but we are not familiar with the plugin’s code. Please contact the plugin author for additional help.

Best regards,
Ismael

Hi,

Thanks for the update.

The theme doesn’t interfere, at least not directly, with any of those scripts but it is possible that the scripts they depend on such as “jquery migrate” are being disabled. Please ask the plugin author for script name and the list of dependencies it relies on.

// https://developer.wordpress.org/reference/functions/wp_register_script/

Best regards,
Ismael

Hi,

Can we access the site? We would like to check the settings.

Best regards,
Ismael

Hi,

You can use the “wp_head” or the “wp_footer” hooks to render those snippets inside the head tag or after the body tag.

Best regards,
Ismael

Hi,

@MCGWebMaster: This css code should change the background color of the masonry caption:

.av-fixed-size .av-masonry-entry .av-inner-masonry-content, .av-caption-on-hover .av-masonry-item-with-image.av-masonry-entry .av-inner-masonry-content, .av-flex-size.av-caption-on-hover-hide .av-masonry-entry.av-masonry-item-with-image .av-inner-masonry-content {
    background-color: rgba(0,0,0,0.5);
}

If it doesn’t change anything, please create a new ticket with the site url or the link to the actual page with the masonry element.

Best regards,
Ismael

Hi,

That is a browser autoplay policy that we don’t have control over. You can read more about that policy here:

// https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

Have you tried muting the video?

Chrome’s autoplay policies are simple:

Muted autoplay is always allowed.
Autoplay with sound is allowed if:
User has interacted with the domain (click, tap, etc.).
On desktop, the user’s Media Engagement Index threshold has been crossed, meaning the user has previously play video with sound.
On mobile, the user has [added the site to their home screen].
Top frames can delegate autoplay permission to their iframes to allow autoplay with sound.

Best regards,
Ismael

Hi,

You need to move this css code:

#footer .widget  p:nth-child(5) {
    text-align: center;
    display: flex;
    justify-content: center;
}

… inside the mobile css media query because it is affecting the desktop view.

Best regards,
Ismael

Hi,

We are very sorry for the confusion. Do you have a staging or a dev site where we can see this issue?
The site is currently using 4.4.1 so it checks out fine when I tested it. Have you tried it without the 404 page option enabled?

Best regards,
Ismael

Hi,

Thank you for your patience. Would you mind if we access the file server? We will need the FTP login details. Please post it in the private field.

Best regards,
Ismael

Hi,

Thanks for the update.

It’s possible but I don’t know why you need a scrollbar when the list of menu items are not that long. I mean the menu items are completely visible above the fold. Anyway, you can use this css code to display the scroll bar.

.sub-menu {
    overflow-y: scroll;
}

Best regards,
Ismael

Hi!

Thanks for the update.

The theme has been activated in your installation. All you need to do is generate a private token for Envato API and put it in the Enfold > Theme Updates panel so that you can verify your account. Please let us know if you need anything else.

Cheers!
Ismael

Hi,

Thanks for the info.

This should remove every image overlay in the site including the ones in the blog page.

.image-overlay {
    display: none !important;
}

Best regards,
Ismael

Hi,

Thank you for the info and I would like to apologize for the misunderstanding. The theme is actually using a predefined thumbnail for the grid layout because it has to make sure that every thumbnails are square. The maximum size is 450x450px and the thumbnail is called “portfolio”. If you want to change that, you have to modify the index.php file. Look for this code around line 44:

 $atts 	= array('type' => 'grid', 'items' => get_option('posts_per_page'), 'columns'=> 3, 'class'=>'avia-builder-el-no-sibling', 'paginate'=>'yes');

.. and add the “image_size” parameter:

 $atts 	= array('type' => 'grid', 'items' => get_option('posts_per_page'), 'columns'=> 3, 'class'=>'avia-builder-el-no-sibling', 'paginate'=>'yes', 'preview_mode' => 'custom', 'image_size' => 'entry_without_sidebar');

The changes above sets the thumbnail from the default value “portfolio” to “entry_without_sidebar”.

Best regards,
Ismael

Hi,

You’re welcome. Please let us know of the results.
We will possibly implement V3 in the future if the current version is stable enough or is proven effective.

Best regards,
Ismael

Hi,

@Jaap de Wit: Did you modify this line?

'heading_html'	=> "<{heading} class='main-title entry-title product_title'>{title}</{heading}>",

The “product_title” class attribute has to be added there.

@rmf339: Thank you for the confirmation and for sharing your solution.

Best regards,
Ismael